Top Benefits
About the role
We are looking for a Client Account Coordinator in our Edmonton location who is responsible for providing exceptional customer service to clients, managing communication, and ensuring smooth processes for quotes, orders, and product delivery. This role focuses on maintaining a high level of customer satisfaction by ensuring accurate and timely responses, monitoring order details, and resolving issues in collaboration with the purchasing team.
Key Responsibilities:
-
Monitor and process incoming quote requests, ensuring all required information is provided.
-
Prepare and send accurate, finalized quotes based on client requests.
-
Verify and clarify any missing details for approved orders.
-
Respond to all customer emails within the same day.
-
Confirm product availability before finalizing quotes.
-
Address discrepancies and manage client quote signoffs.
-
Follow up on client queries and necessary tasks.
-
Analyze client feedback trends to identify areas for improvement and success.
-
Submit finalized order details, including any special instructions, to the purchasing team.
-
Ensure alignment between quotes and actual orders by monitoring discrepancies.
-
Assist clients with questions, offer recommendations, and confirm final selections.
-
Notify clients when their order is submitted to the purchasing team and provide expected timelines.
-
Keep clients updated on any changes or issues with their orders.
-
Report recurring client concerns to the Customer Service Manager.
-
Review and track customer feedback to ensure satisfaction and identify areas for improvement.
-
Ensure continuous communication and resolution of any unresolved issues.
-
Track order progress and communicate expected delivery timelines to clients.
-
Monitor KPIs related to client communication and order resolution.
The Client Account Coordinator will uphold the following values:
- 100% client-focused; always looking to create a WOW experience for clients
- Team player - ready and willing to go above and beyond to support others on the team
- A can-do person - you are always looking for solutions.
- Glass half full - you see the positive side of life and think the best about others.
- Results-oriented - you love getting things done and crossing things off your list.
- Detail-orientated - people come to you to proofread things and organize parties.
- Self-starter - you are accountable for your work and take pride in delivering quality work every single day.
Qualifications:
-
Exceptional written and verbal communication skills.
-
Minimum 2 years of experience in a similar profile
-
Strong attention to detail organizational skills.
-
Ability to manage multiple tasks simultaneously and effectively prioritize.
-
Strong problem-solving ability.
-
Experience in customer service, account management, or related field preferred.
-
Ability to work collaboratively within a team environment.
What you can expect from us:
-
Competitive salary – Based on experience, skills, and education.
-
Support for work-life balance – paid vacation, birthday flex day, and performance-based earned time off.
-
Core Health Benefits – 100% employer-paid health and dental coverage, and additional funds for flex spending accounts.
-
Longevity Rewards – You are an important part of the team, and we value long-term commitment and contributions. We recognize your loyalty and service at key milestones with a gift, pre-paid gift card, or RRSP contribution.
-
Tailor-fit workspace – We outfit your workspace with tailor-fit furniture solutions to make your work-life comfortable and enjoyable.
-
Inclusive and family-oriented work environment – You will build meaningful relationships with people who genuinely want to help you succeed.
If you love people and want to make a difference in the workplace, we want to hear from you. CDI Spaces is an energetic team of people who want to make a difference in our community by creating spaces that transform lives.
We believe that every space we create is an opportunity to provide positive change in the lives of our clients and our people. It’s about ‘we’ not ‘me’ around here, a place where people find meaning, develop themselves, and provide for their families; and you have an entire team to support your goals. Asking for help when needed and rolling up your sleeves to assist someone else are two things we encourage from everyone who works here. It’s an environment where it's fine to fail because together, we will find a solution. We build meaningful relationships and genuinely care about ensuring our clients and employees have an amazing experience with us.
Working with the team at CDI is fun, productive, and challenging in all the right ways. We have a wonderful work environment and a team of dedicated, client-focused employees. If you love working with a smart, innovative team and appreciate lunches and celebratory treats, we are the place for you - please apply!
About CDI Spaces
CDI Spaces is a trusted thought leader in Western Canada's workspace furnishings industry. We are known for our consultative and collaborative approach.
Our team is proud to say we have over 35 years of experience, but we consider ourselves young at heart. We are constantly learning from the 12,000 clients we've worked with over the last 3 decades. That equates to over 7,000 successful projects that we have fully furnished.
We consult with decision makers and tailor space solutions for K - 12 schools, post-secondary institutions, government, and corporate offices across Alberta. Drawing from our decades of expertise and our understanding of how individuals work, learn, and collaborate throughout every phase of their growth and development, we provide solutions for every generation.
OUR "3D" APPROACH We call our company's unique outcome-based approach our "3D" philosophy. We think in terms of the outcomes our clients would like to achieve, and then determine the actions required to achieve them. Our "3D" Approach involves three steps:
STEP ONE: DISCOVER In this step, we understand your company's purpose, goals, and the desired outcome for that space.
STEP TWO: DESIGN We consider design a hands-on partnership. There are designers who create a space solely for their personal taste, while others tend to over-design a space. We work together with our clients to create the best design possible. We balance creativity and functionality, ensuring we have the right mix that fits the needs of your organization.
STEP THREE: DELIVER CDI Spaces is committed to providing an easy and enjoyable delivery process. We ensure a complete installation with a dedicated project management team that is committed to delivering your furniture on schedule with minimal disruption.
How can we help you? Let's have a brainstorming session to discover what you want to accomplish for your workspaces. Contact us to start your consultation.
Top Benefits
About the role
We are looking for a Client Account Coordinator in our Edmonton location who is responsible for providing exceptional customer service to clients, managing communication, and ensuring smooth processes for quotes, orders, and product delivery. This role focuses on maintaining a high level of customer satisfaction by ensuring accurate and timely responses, monitoring order details, and resolving issues in collaboration with the purchasing team.
Key Responsibilities:
-
Monitor and process incoming quote requests, ensuring all required information is provided.
-
Prepare and send accurate, finalized quotes based on client requests.
-
Verify and clarify any missing details for approved orders.
-
Respond to all customer emails within the same day.
-
Confirm product availability before finalizing quotes.
-
Address discrepancies and manage client quote signoffs.
-
Follow up on client queries and necessary tasks.
-
Analyze client feedback trends to identify areas for improvement and success.
-
Submit finalized order details, including any special instructions, to the purchasing team.
-
Ensure alignment between quotes and actual orders by monitoring discrepancies.
-
Assist clients with questions, offer recommendations, and confirm final selections.
-
Notify clients when their order is submitted to the purchasing team and provide expected timelines.
-
Keep clients updated on any changes or issues with their orders.
-
Report recurring client concerns to the Customer Service Manager.
-
Review and track customer feedback to ensure satisfaction and identify areas for improvement.
-
Ensure continuous communication and resolution of any unresolved issues.
-
Track order progress and communicate expected delivery timelines to clients.
-
Monitor KPIs related to client communication and order resolution.
The Client Account Coordinator will uphold the following values:
- 100% client-focused; always looking to create a WOW experience for clients
- Team player - ready and willing to go above and beyond to support others on the team
- A can-do person - you are always looking for solutions.
- Glass half full - you see the positive side of life and think the best about others.
- Results-oriented - you love getting things done and crossing things off your list.
- Detail-orientated - people come to you to proofread things and organize parties.
- Self-starter - you are accountable for your work and take pride in delivering quality work every single day.
Qualifications:
-
Exceptional written and verbal communication skills.
-
Minimum 2 years of experience in a similar profile
-
Strong attention to detail organizational skills.
-
Ability to manage multiple tasks simultaneously and effectively prioritize.
-
Strong problem-solving ability.
-
Experience in customer service, account management, or related field preferred.
-
Ability to work collaboratively within a team environment.
What you can expect from us:
-
Competitive salary – Based on experience, skills, and education.
-
Support for work-life balance – paid vacation, birthday flex day, and performance-based earned time off.
-
Core Health Benefits – 100% employer-paid health and dental coverage, and additional funds for flex spending accounts.
-
Longevity Rewards – You are an important part of the team, and we value long-term commitment and contributions. We recognize your loyalty and service at key milestones with a gift, pre-paid gift card, or RRSP contribution.
-
Tailor-fit workspace – We outfit your workspace with tailor-fit furniture solutions to make your work-life comfortable and enjoyable.
-
Inclusive and family-oriented work environment – You will build meaningful relationships with people who genuinely want to help you succeed.
If you love people and want to make a difference in the workplace, we want to hear from you. CDI Spaces is an energetic team of people who want to make a difference in our community by creating spaces that transform lives.
We believe that every space we create is an opportunity to provide positive change in the lives of our clients and our people. It’s about ‘we’ not ‘me’ around here, a place where people find meaning, develop themselves, and provide for their families; and you have an entire team to support your goals. Asking for help when needed and rolling up your sleeves to assist someone else are two things we encourage from everyone who works here. It’s an environment where it's fine to fail because together, we will find a solution. We build meaningful relationships and genuinely care about ensuring our clients and employees have an amazing experience with us.
Working with the team at CDI is fun, productive, and challenging in all the right ways. We have a wonderful work environment and a team of dedicated, client-focused employees. If you love working with a smart, innovative team and appreciate lunches and celebratory treats, we are the place for you - please apply!
About CDI Spaces
CDI Spaces is a trusted thought leader in Western Canada's workspace furnishings industry. We are known for our consultative and collaborative approach.
Our team is proud to say we have over 35 years of experience, but we consider ourselves young at heart. We are constantly learning from the 12,000 clients we've worked with over the last 3 decades. That equates to over 7,000 successful projects that we have fully furnished.
We consult with decision makers and tailor space solutions for K - 12 schools, post-secondary institutions, government, and corporate offices across Alberta. Drawing from our decades of expertise and our understanding of how individuals work, learn, and collaborate throughout every phase of their growth and development, we provide solutions for every generation.
OUR "3D" APPROACH We call our company's unique outcome-based approach our "3D" philosophy. We think in terms of the outcomes our clients would like to achieve, and then determine the actions required to achieve them. Our "3D" Approach involves three steps:
STEP ONE: DISCOVER In this step, we understand your company's purpose, goals, and the desired outcome for that space.
STEP TWO: DESIGN We consider design a hands-on partnership. There are designers who create a space solely for their personal taste, while others tend to over-design a space. We work together with our clients to create the best design possible. We balance creativity and functionality, ensuring we have the right mix that fits the needs of your organization.
STEP THREE: DELIVER CDI Spaces is committed to providing an easy and enjoyable delivery process. We ensure a complete installation with a dedicated project management team that is committed to delivering your furniture on schedule with minimal disruption.
How can we help you? Let's have a brainstorming session to discover what you want to accomplish for your workspaces. Contact us to start your consultation.