Position Information

Position Title

Work Control Centre Coordinator (Internal Posting)

Department/Unit

Facilities Management

Location

Halifax, Nova Scotia, Canada

Posting Number

S135-25

Employee Group

NSGEU Local 77

Position Type

Temporary

Duration of Contract (if applicable)

Employment Type

Full Time

Full-time Equivalency (FTE)

1

Salary

$25.89 - $32.77 per hour ($43,754 - $55,384 per annum, 32.5 hours per week)

Classification

C5

Provisional Statement

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

About Dalhousie University

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

The mission of Facilities Management (FM) is to provide the Dalhousie community with an inviting, safe and sustainable environment which supports and enhances an inspiring experience in learning, living, working and research. Reporting to the Manager, Operational Planning and Logistics, the Work Control Centre Coordinators will oversee the client-facing portion of the FM integrated work management system which coordinates all requests for building maintenance, repairs, renovations, and installations, working closely with both FM staff and clients across the university.

Key Responsibilities

• Use FM’s integrated work management system to direct the workflow of service and event support requests to various shops and departments within FM, communicate with clients, and coordinate estimates and project management approval forms with appropriate individuals.

• Participate in the maintenance and design of the system’s client-facing portal. Identify and correct workflow problems. Identify gaps in the portal and make recommendations to improve workflow for clients.

• Manage large databases of preventive maintenance schedules, inspection reports, service agreements, and facility equipment. Coordinate the implementation of these packages with internal and external entities.

• Issue renewal, amending, or re-issue notices for service agreements based on feedback from managers and supervisors. Assist with contract development and request for proposal documents.

• Develop maintenance schedules with vendors, FM shops, and building occupants based on agreement details. Support FM managers and supervisors in the development of preventative maintenance programs. Maintain all preventative maintenance documentation in the FM system.

• Oversee all aspects of updates to existing assets and entries of new assets into the FM system. Generate custom reports regarding assets as well as service requests and preventative maintenance.

Note

Applications for this position are restricted to current employees of Dalhousie University as described in the Internal Posting Guidelines.

Due to operational requirements, the successful applicant is required to work in-person on campus.

Required Qualifications

• Business/Administrative Professional diploma plus approximately three to five years’ related experience (or equivalent combination of training and experience).

• Demonstrated ability to work independently with excellent organizational skills and attention to detail.

• Proven excellent customer service, interpersonal and teamwork skills along with strong communication (verbal and written) skills.

• Strong computer skills, particularly in databases and MS Excel, with the proven ability to learn new systems, work with large databases of information, and operate within multiple systems simultaneously.

Assets

• Previous experience using computer-based integrated work management systems such as the ReADY/AiM portals.

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core competencies (https://www.dal.ca/dept/leaders.html), in particular:

• Self-Awareness & Professionalism

• Adaptability

• Knowledge & Thinking Skills

• Communication

• Service

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Applications for this position are restricted to current employees of Dalhousie University as described in the Internal Posting Guidelines.

Bargaining unit employees (NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit.

We sincerely appreciate all applications and note that outside of the bargaining unit, only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visit www.dal.ca/hiringfordiversity

Posting Detail Information

Number of Vacancies

1

Open Date

07/25/2025

Close Date

08/01/2025

Open Until Filled

No

Special Instructions to Applicant

Quick Link for Direct Access to Posting

https://dal.peopleadmin.ca/postings/19251