At Old Oak:

• We demonstrate integrity in everything we do
• We keep our people, our customers, and our community as our priority
• We are a company where people want to be

What We Offer:

• Certified Great Place to Work®
• A company that gives back to the local community
• Opportunities for subsidized professional development
• A friendly, fun, and safe team-oriented work environment
• Room for future growth and advancement
• Volunteering Days
• Health/Dental benefits package
• Competitive wage structure/bonus
• Approximate 40-hour workweek, Monday to Friday 8-4:30 pm

About the Role:

The Community Manager is the primary customer-facing position for each campus. They are responsible for the overall customer service, communication, and resident engagement activities of the assigned campus. The focus of this role is to direct a high degree of emphasis on customer satisfaction and resident retention to enhance the customer experience.

Main Responsibilities:

Resident Relationships & Information Management

• Maintain strong relationships with residents to reflect superior customer service.
• Ensure prompt service to residents and prospective residents.
• Reasonably enforce the landlord’s rules and regulations.
• Promote resident retention by communicating effectively with existing residents and ensure, in close cooperation with the Property Management team, that resident issues are solved.
• Enter maintenance request/other service requests into YARDI on behalf of residents that do not have access to our Resident Portal (and provide written requests as needed).
• Maintain the privacy and confidentiality of all resident information always.

Customer Service

• Receive, investigate, and address all resident inquiries, complaints, and concerns as they arise.
• Prepare all resident correspondence(s) (this does not include legal forms and/or forms related to the Landlord and Tenant Board).
• Responsible for general resident communications, building postings, updating the Resident Portal, etc.
• Plan and lead delivery of resident engagement events, executing a minimum of 10 events per calendar year (examples: summer BBQs, holiday gatherings, Easter egg hunts, Valentine’s Day-themed events, colouring contests, etc.).
• Monitor accounts receivable(s) and adhere to Old Oak’s rent collection procedures.
• Verify that existing residents have an active resident insurance policy in place and that the resident’s rental account is clear of arrears prior to initiating a key transfer.

Administration & Old Oak Experience

• Coordinate the move-in and move-out process, including scheduling required inspections (pre-vacate, vacate and move-in inspections) with the resident and the Building Superintendent, manage elevator bookings, etc.
• Ensure the unit make-ready process is complete and the unit is ready for occupancy.
• Work directly work Old Oak’s leasing team to ensure the presentation of units adheres to Old Oak standards.
• Monitor maintenance operations to ensure the timely completion of work orders and maintain the accuracy of the Yardi work order system.
• Ensure parking enforcement is properly maintained.
• Follow all health & safety guidelines and report any unsafe incidents as they occur to management and the JHSC.
• Confirm all urgent repairs or hazards are promptly resolved.
• Ensure any incident and accident reports are properly completed and promptly sent to Assistant Property Manager for record keeping.
• Maintain a positive relationship with co-workers and residents.
• Establish, maintain, and promote excellent relations with all internal and external customers (residents and Old Oak employees), contractors, and trades.
• Embody the Old Oak vision and values in every action.
• Other duties as required.

Qualifications & Experience:

• Minimum high school diploma or equivalent required.
• Diploma or degree in any program within a related field an asset but not required.
• One (1) year of experience in property management or a directly related field is required.
• Two (2) years of customer service experience, preferably within the hospitality industry required.

Skills and Abilities:

• Able to actively support Old Oak’s Values and Code of Conduct & Care.
• Motivated to learn and grow within their role, willing to take initiative, and consistently look for improvement in existing processes.
• Strong attention to detail.
• Proficient in the English language, demonstrated in both written and oral communication. Proficiency in other language(s) is appreciated, but not required for the role.
• Ideal candidate can demonstrate patience, empathy, leadership, and strong emotional intelligence skills to team members, other employees, and residents.
• Able to work both independently and in a team-based setting.
• Able to plan accordingly, remain organized, and balance shifting goals and deadlines as needed.
• Demonstrate sound judgment and decision-making competencies while in the workplace.

Special Requirements

• The ideal candidate must be able to stand and walk for extended periods of time (up to 8 hours per workday), frequently stop, bend, and kneel freely, and must be able to lift and move objects weighing up to 50 lbs.

Standard Hours of Work:

• 8:00 am to 4:30 pm, Monday – Friday.
• Candidate must be able to accommodate occasional after-hours work as required to assist with emergency situations.

Here at Old Oak, we are a quickly growing company and are excited to maintain the right staff. As such, we offer a very competitive compensation package to attract and maintain the best people. Old Oak is thankful to all who apply, however, only those who are qualified will be contacted for an interview.

Old Oak is an Equal Opportunity Workplace committed to fostering a safe, healthy, and inclusive work environment. We are committed to providing a fully accessible recruitment process. Accommodations are available upon request.

Job Types: Full-time, Permanent

Pay: $42,500.00-$47,500.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Experience:

• property management: 1 year (required)
• customer service: 1 year (required)

Location:

• London, ON (preferred)

Work Location: In person