Corporate Objective

Prudent Benefits Administration Services Inc. (“PBAS”) is an independent third-party administrator to pension and benefit plans, specializing in multi-employer trusts, with 150+ employees in seven offices across Canada serving over one million plan members and beneficiaries. PBAS provides a competitive compensation and benefits package, a flexible, team-oriented environment, and is committed to fostering a diverse, equitable, and inclusive workplace.

Job Requirements

• Customer service background (preferably call centre experience) with outgoing positive attitude.
• Excellent communication skills (written and verbal).
• Basic working knowledge of Microsoft Word and Excel.
• Excellent organizational and time management skills, with the ability to prioritize.
• High initiative with ability to work both in a team and independently with minimum supervision.
• Strong attention to detail and accuracy.
• Willingness to work overtime as required.
• Willingness to be involved with continuing education as required.
• Fluency in French would be an asset.
• Experience in pension or benefit administration would be an asset.

Job Duties

• Communication, written and verbal with administrators, plan members/beneficiaries, etc.
• Answering member calls with regard to standard questions, assist members with completion of forms. Answer questions regarding annual mailings to active/deferred and retired members. Provide status updates on documentation and payment information to members. Initiate plan member requests (complete call logs) for retirement, termination and death.
• Record keeping/file maintenance; update addresses, phone numbers, email addresses, etc. in the database for incoming requests. Assist with mailing of documents as required.
• Prepare reports and attend meetings as required.
• Other administrative duties as required.

PBAS welcomes applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (preferred)

Work Location: In person

Expected start date: 2025-07-21