JOB INFORMATION
Requisition ID: 11296
Number of Vacancies: 1
Department: Transit Enforcement and Fare Collection (20001222) -Operational Excellence (30000600)
Salary Information: $ 111,129.20 - $ 138,975.20
Pay Scale Group: 10SA (CAN/S/J/10SA)
Employment Type: Regular
Weekly Hours: 35 Off Days: Weekends Shift: Day
Posted On: July 28, 2025
Last Day to Apply: August 8, 2025
Reports to: Program Manager, Transit Enforcement and Fare Collection

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Are you looking for a new and exciting job opportunity at the TTC? We are seeking a Project Manager for Transit Enforcement & Fare Collection to join our Strategy and Customer Experience Group!

What You Will Do

As the Project Manager for Transit Enforcement & Fare Collection, you will implement and execute major projects and strategic initiatives to achieve business and governance goals, aiming to increase fare collection across the Commission.

As the Project Manager, you will:

• Deliver strategic initiatives and collaborate with cross-functional groups to ensure project deliverables and performance objectives are adhered to as per schedule and within approved budgets.

• Ensure consistency in project management methodology to key stakeholders in a cost-effective, timely, and reliable manner.

• Coordinate analysis and implementation activities with teams and stakeholders, ensuring alignment of plans with project deliveries.

• Lead project governance, develop KPIs, prepare quality assurance plans, and ensure high standards of work quality and organizational performance.

• Promote a respectful work environment that supports diversity, inclusion, and is free from harassment and discrimination. Provide leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.

• Participate in the TTC Customer Service Ambassador Program.

What Qualifications Do You Bring?

• A University Degree, or College Diploma in a related discipline, or a combination of education, training, and experience deemed to be equivalent.

• Completion of Project Management Professional (PMP) certification, or a similar certification, or be eligible to achieve certification.

• Your application demonstrates knowledge and experience working with municipal and provincial governments, applying best practices, procedures, and principles of project management methodology and governance.

• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

What Skills Do You Bring?

• Apply analytical skills
• Communicate in a variety of mediums
• Create and deliver presentations in various formats
• Gather information and conduct research
• Manage projects
• Understand and apply relevant laws and regulations
• Use office technology, software and applications

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.

• One of the great benefits of being a full-time TTC employee is becoming a member of the TTC defined pension plan.

• A comprehensive package that covers health, dental, vision and more.

• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.