Technical Solutions Manager (Infrastructure Delivery Architect)
About the role
Working with ISM will work wonders for your career!
The Technical Solutions Manager (Business Solutions Architect) acts as a bridge between delivery and sales by assisting the sales organization to sell what we have the capability to deliver, and ensuring the quality of the delivered solution once the business has been sold.
The successful candidate will be a results-oriented IT professional with strong analytical and problem-solving skills, coupled with proven interpersonal and communication skills. They must have a demonstrated ability to deliver to customer needs, often under tight timelines, to meet or exceed customer expectations; and a deep knowledge and proven skills in solution architecture, including cloud infrastructure.
The position is also responsible to contribute to the development and invention of new solutions that deliver business value to ISM’s customers, by interfacing with all affected stakeholders both internal and external to ISM in a matrix environment. This role is subject to regular business working conditions and occasional travel is a requirement of the role. This role is also expected to evolve as ISM’s business evolves.
Note : the preferred work location for this position is Regina, Saskatchewan; however, the work location will be dependent upon the location of the successful candidate .
Responsibilities:
- Act as an integrator between business and technical teams to assess application and system performance and provide recommendations on infrastructure, and where required, the installed applications
- Advise on the characteristics and considerations associated with systems management and operations architectures
- Elicit requirements and non-functional requirements from customers using a variety of methods including interviews and workshops
- Architect and design solutions, including infrastructure and network
- Assess current systems management practices
- Perform service level agreement negotiation and documentation
- Own non-functional requirement process and build appropriate templates and guidelines
- Assess application and system performance and provide recommendations for both applications and infrastructure
- Develop strategies and recommendations in alignment with business requirements, and associated roadmaps
- Provide quality assurance services on projects to ensure that the quality of delivered solutions reflects what was proposed
- Provide thought leadership and project advisory services to customers
- Arrange for the delivery capability (people, skills, tools) to effectively deliver technical services to both internal stakeholders and ISM customers
Qualifications:
- Post secondary education in a related discipline, or an equivalent combination of education and experience
- Certified in Architecture – Open Group Certified; TOGAF 9 or higher
- Microsoft Certified Azure Solution Architect Expert or AWS Certified Solutions Architect – Professional, or Oracle Cloud Infrastructure
- 7+ years of IT experience in various delivery roles including Infrastructure design, Infrastructure Support Services, and cloud Architecture
- 3+ years working as a Technical Architect
- Deep enterprise technical knowledge demonstrated by industry and product certifications or related experience in fields such as enterprise architecture, VMware, Nutanix or other hyperconverged infrastructure, or cloud infrastructure and computing
- Wide knowledge of a selection of IT delivery methodologies (ITIL, TOGAF, Agile, Zachman, PMP)
- Experience leading demos, project workshops, and requirements gathering sessions
- Experience working with and leading diverse teams
- Strong communication skills: verbal, written and interpersonal
- Strong analytical skills and ability to communicate complex ideas
Key Skills & Abilities:
-
Knowledge of cloud infrastructure implementations, Disaster recovery utilizing cloud infrastructure, D365 and Power platform application implementations considered an asset
-
Proven experience delivering services with increasing degree of responsibility and proven track record with the ability to execute according to plan
-
Experience developing business relationships as well as managing and maintaining customer relationships
-
Experience developing architectural artifacts, including context diagrams, logical operational models, physical operational models, architecture on a page and architecture decision requests
-
Demonstrated ability to engage and advise others on tools, technology, and methodology related to designing and implementing IT solutions in their area of technical specialty
-
Demonstrated ability to recognize complex problems related to proposed solution or new solution development
-
Demonstrated ability to identify technical risks and identify mitigation options
-
Ability to determine customer requirements and service delivery options
-
Demonstrated ability to work successfully in a team environment, as well as independently
-
Demonstrated leadership, supervisory and organizational skills
-
*Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.
To view the full job description and submit your application for this exciting career opportunity, please visit the ISM Canada Careers Portal: https://www.ismcanada.com/careers
About ISM
Providing technology-based solutions to address complex business problems, backed by the global reach of Kyndryl.
Headquartered in Regina, Saskatchewan, we have local teams in cities across the country. Our combination of local presence and global connections means we are uniquely positioned to focus on providing fully managed services in addition to consulting, staff augmentation, and project-based services to our customers across Canada.
Collaborations with leading global technology firms – combined with local, skilled resources – means ISM brokers, integrates, and manages state-of-the-art business solutions for our customers.
We are a wholly owned subsidiary of Kyndryl with over 50 years of experience in providing IT solutions, focusing on delivering local solutions with local resources to our clients across Canada. ISM has deep roots in the Canadian IT sector and our history speaks to a long-standing culture of innovation and providing high-value services to our clients.
We prioritize learning about our clients to collaborate on the best approach for their unique needs based on their competitive advantage, business model, and desired business outcomes. We bring forward the breadth and depth of experience by leveraging the best skills from our teams and partner organizations to help clients achieve their strategic business objectives.
Technical Solutions Manager (Infrastructure Delivery Architect)
About the role
Working with ISM will work wonders for your career!
The Technical Solutions Manager (Business Solutions Architect) acts as a bridge between delivery and sales by assisting the sales organization to sell what we have the capability to deliver, and ensuring the quality of the delivered solution once the business has been sold.
The successful candidate will be a results-oriented IT professional with strong analytical and problem-solving skills, coupled with proven interpersonal and communication skills. They must have a demonstrated ability to deliver to customer needs, often under tight timelines, to meet or exceed customer expectations; and a deep knowledge and proven skills in solution architecture, including cloud infrastructure.
The position is also responsible to contribute to the development and invention of new solutions that deliver business value to ISM’s customers, by interfacing with all affected stakeholders both internal and external to ISM in a matrix environment. This role is subject to regular business working conditions and occasional travel is a requirement of the role. This role is also expected to evolve as ISM’s business evolves.
Note : the preferred work location for this position is Regina, Saskatchewan; however, the work location will be dependent upon the location of the successful candidate .
Responsibilities:
- Act as an integrator between business and technical teams to assess application and system performance and provide recommendations on infrastructure, and where required, the installed applications
- Advise on the characteristics and considerations associated with systems management and operations architectures
- Elicit requirements and non-functional requirements from customers using a variety of methods including interviews and workshops
- Architect and design solutions, including infrastructure and network
- Assess current systems management practices
- Perform service level agreement negotiation and documentation
- Own non-functional requirement process and build appropriate templates and guidelines
- Assess application and system performance and provide recommendations for both applications and infrastructure
- Develop strategies and recommendations in alignment with business requirements, and associated roadmaps
- Provide quality assurance services on projects to ensure that the quality of delivered solutions reflects what was proposed
- Provide thought leadership and project advisory services to customers
- Arrange for the delivery capability (people, skills, tools) to effectively deliver technical services to both internal stakeholders and ISM customers
Qualifications:
- Post secondary education in a related discipline, or an equivalent combination of education and experience
- Certified in Architecture – Open Group Certified; TOGAF 9 or higher
- Microsoft Certified Azure Solution Architect Expert or AWS Certified Solutions Architect – Professional, or Oracle Cloud Infrastructure
- 7+ years of IT experience in various delivery roles including Infrastructure design, Infrastructure Support Services, and cloud Architecture
- 3+ years working as a Technical Architect
- Deep enterprise technical knowledge demonstrated by industry and product certifications or related experience in fields such as enterprise architecture, VMware, Nutanix or other hyperconverged infrastructure, or cloud infrastructure and computing
- Wide knowledge of a selection of IT delivery methodologies (ITIL, TOGAF, Agile, Zachman, PMP)
- Experience leading demos, project workshops, and requirements gathering sessions
- Experience working with and leading diverse teams
- Strong communication skills: verbal, written and interpersonal
- Strong analytical skills and ability to communicate complex ideas
Key Skills & Abilities:
-
Knowledge of cloud infrastructure implementations, Disaster recovery utilizing cloud infrastructure, D365 and Power platform application implementations considered an asset
-
Proven experience delivering services with increasing degree of responsibility and proven track record with the ability to execute according to plan
-
Experience developing business relationships as well as managing and maintaining customer relationships
-
Experience developing architectural artifacts, including context diagrams, logical operational models, physical operational models, architecture on a page and architecture decision requests
-
Demonstrated ability to engage and advise others on tools, technology, and methodology related to designing and implementing IT solutions in their area of technical specialty
-
Demonstrated ability to recognize complex problems related to proposed solution or new solution development
-
Demonstrated ability to identify technical risks and identify mitigation options
-
Ability to determine customer requirements and service delivery options
-
Demonstrated ability to work successfully in a team environment, as well as independently
-
Demonstrated leadership, supervisory and organizational skills
-
*Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.
To view the full job description and submit your application for this exciting career opportunity, please visit the ISM Canada Careers Portal: https://www.ismcanada.com/careers
About ISM
Providing technology-based solutions to address complex business problems, backed by the global reach of Kyndryl.
Headquartered in Regina, Saskatchewan, we have local teams in cities across the country. Our combination of local presence and global connections means we are uniquely positioned to focus on providing fully managed services in addition to consulting, staff augmentation, and project-based services to our customers across Canada.
Collaborations with leading global technology firms – combined with local, skilled resources – means ISM brokers, integrates, and manages state-of-the-art business solutions for our customers.
We are a wholly owned subsidiary of Kyndryl with over 50 years of experience in providing IT solutions, focusing on delivering local solutions with local resources to our clients across Canada. ISM has deep roots in the Canadian IT sector and our history speaks to a long-standing culture of innovation and providing high-value services to our clients.
We prioritize learning about our clients to collaborate on the best approach for their unique needs based on their competitive advantage, business model, and desired business outcomes. We bring forward the breadth and depth of experience by leveraging the best skills from our teams and partner organizations to help clients achieve their strategic business objectives.