Top Benefits
Gym membership
Pension plan
Share purchase options
About the role
Who you are
- Enthusiastic manager of talent who builds, energizes and unlocks the potential of a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
- Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
- Knowledge and understanding of payments technology and application of that knowledge to address customer/market needs
- Successful track record of identifying “next opportunity” for customers to partner with Mastercard to further enhance the strength and value of the partnership for both parties
- Successful record in developing and implementing sustainable customer success strategies that align with the organization's goals
- Extensive experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
- Highly skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
- Experience in creative thinking and development of innovative solutions to complex customer challenges
- Demonstrated experience building and maintaining relationships with the ability to create followership by generating value with key stakeholders across the organization
- Advanced ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
- Language placeholder, regional location priority placeholder
What the job involves
- The Director of Optimization, Regional Network Customer Success role will report to the Regional Lead of Customer Success and will support in the development and delivery of strategic priorities within the region
- The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products
- The Director will work closely with cross functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer
- The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness
- Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale
- Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
- Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
- Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
- Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
- Ability to work with highly technical internal solutions and identify information that will inform customer decision-making and enable enhanced visibility into achieving product value realization
- Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
- Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
- Support in creation of tools to scale deliverable customer-facing insights on behalf of Mastercard Network Solutions and Customer Success teams
Benefits
- Gym membership
- Pension plan
- Share purchase options
- Extra holiday purchase optional
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
About Mastercard
IT Services and IT Consulting
10,000+
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Top Benefits
Gym membership
Pension plan
Share purchase options
About the role
Who you are
- Enthusiastic manager of talent who builds, energizes and unlocks the potential of a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
- Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
- Knowledge and understanding of payments technology and application of that knowledge to address customer/market needs
- Successful track record of identifying “next opportunity” for customers to partner with Mastercard to further enhance the strength and value of the partnership for both parties
- Successful record in developing and implementing sustainable customer success strategies that align with the organization's goals
- Extensive experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
- Highly skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
- Experience in creative thinking and development of innovative solutions to complex customer challenges
- Demonstrated experience building and maintaining relationships with the ability to create followership by generating value with key stakeholders across the organization
- Advanced ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
- Language placeholder, regional location priority placeholder
What the job involves
- The Director of Optimization, Regional Network Customer Success role will report to the Regional Lead of Customer Success and will support in the development and delivery of strategic priorities within the region
- The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products
- The Director will work closely with cross functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer
- The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness
- Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale
- Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
- Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
- Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
- Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
- Ability to work with highly technical internal solutions and identify information that will inform customer decision-making and enable enhanced visibility into achieving product value realization
- Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
- Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
- Support in creation of tools to scale deliverable customer-facing insights on behalf of Mastercard Network Solutions and Customer Success teams
Benefits
- Gym membership
- Pension plan
- Share purchase options
- Extra holiday purchase optional
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
About Mastercard
IT Services and IT Consulting
10,000+
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.