Position:                          Key Accounts Operations Coordinator

Department:                   Operations

Location:                         Vancouver, BC.

Status:                              Permanent, Full-time. At least two days in the Vancouver Office.

Salary: $55,000 - $60,000 per year

Start:                                 August 11, 2025

Date Posted: June 25, 2025

Company Mission:          To bring everyday joy to your kitchen and dining table through curated colors, patterns, and seasonal design.

POSITION OVERVIEW

The Key Accounts Operations Coordinator is a crucial team member responsible for managing key account customers and providing vital support to the sales management team. This role involves handling daily tasks such as order processing, shipping updates, customer onboarding, managing custom and FOB orders, and ensuring compliance. With a strong customer-centric approach and exceptional attention to detail, this position also requires innovative thinking and a solid understanding of fundamental supply chain processes. You will work extensively with our ERP system (Sage X3) and CRM platform (Salesforce) to deliver seamless operations.

KEY FUNCTIONS & RESPONSIBILITIES

·      Enter and review key account sales orders accurately in the ERP system (Sage X3)

·      Manage custom projects from purchasing through to receipt at the warehouse, ensuring timely execution

·      Support Sales Managers with customer onboarding by analyzing vendor guides, creating customer profiles in Salesforce, and developing SOPs for the shipping team

·      Maintain clear communication with buyers, assistant buyers, sales reps, sales managers, and warehouse teams regarding purchase order delays, allocation, and shipping concerns

·      Investigate and resolve invoice disputes and compliance chargebacks efficiently

·      Process product returns and issue credit memos as needed

·      Utilize customer portals to manage item setups, shipping updates, and payment tracking

·      Communicate customer-specific labeling and packaging requirements to the warehouse team to ensure compliance

·      Use Monday.com to manage daily tasks, prioritize workload, and track progress effectively

·      Proactively recommend innovative solutions to improve process efficiency and customer satisfaction

THE EXPERIENCE OF A STRONG CANDIDATE

·      Minimum 2 years of relevant experience in customer service, supply chain, or related fields—or equivalent combination of education and experience

·      Proficient in Microsoft Office Suite (Outlook, Excel, Word) with strong computer literacy

·      Experience working with Sage X3 ERP and Salesforce CRM systems is highly advantageous

·      Demonstrated ability to handle difficult customer interactions and manage escalations professionally

·      Excellent written and verbal communication skills in English

·      Strong organizational skills with the ability to prioritize tasks, work proactively, and perform well independently

·      Analytical mindset with high attention to detail; capable of assessing feedback and generating actionable solutions

·      Collaborative team player with strong interpersonal skills and a professional attitude

·      Adaptable and eager to grow and develop skills across various aspects of the role

·      Comfortable working with diverse stakeholders across departments and external partners

·      Commitment to accuracy, quality, and operational excellence

WHAT DANICA OFFERS

·      Competitive salary with generous vacation & sick day policies.

·      Bonus perks – Discretionary bonus, extra “Danica Days” during the holiday season, and employee product discounts.

·      Comprehensive benefits package, including extended health coverage.

·      Vibrant office culture – Open-concept space in downtown Vancouver, dog-friendly office, bar cart Fridays, and corporate events.

·      Socially responsible – We give back to the community.

·      Career growth opportunities – We invest in our team’s development.

·      Locally owned and operated family business with a diverse workforce.

How to apply

Get ready. Get set. Tell us about yourself. We want to hear what makes you the hands-down, no-doubt-about-it, ideal candidate in addition to the Danica team. Use your cover letter as a vehicle to tell us about the special attributes you possess that will add some extra flare to the Danica dynamic.

Please submit your application to https://danica.bamboohr.com/jobs (no calls please).

Danica is proud to be an Equal Opportunity Employer - We know from experience that great talent comes in many forms, and we want you to join our team! We strongly encourage people from underrepresented communities, including women, Indigenous Peoples, members of the LGBTQ2+ community, people of colour, and people with disabilities, to consider applying. Please let us know if you require unique accommodations during the interview process.

About Us

Danica is a market leader in Housewares, Giftware and Home Furnishing design. With five distinct brands under the Danica Brands umbrella, we offer an engaging and dynamic family of product with global reach. Our passion and commitment to our team and customers drives our business and we are looking for people who are excited about thinking and delivering differently. Our team includes people like you - innovative, curious, enthusiastic, authentic, kind and inclusive. If you're looking to work for a company with a culture as vibrant as the products it produces, Danica is the place for you. Our company values include social responsibility, environmental accountability, continuous improvement, teamwork, and inclusiveness.