Top Benefits
About the role
About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About the Team & Business Line:
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our Desktop Management team in IT operations group, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.
Your Role:
-
You will build and maintain Windows 11 images
-
Inject and update boot images, troubleshoot any issues during Windows 11 imaging process
-
Provide L3 support for Windows client OS and Office suite
-
Package and deploy software via systems management applications: MS Intune, Ninja One and HP Device Manager
-
Manage DHCP scopes in Windows servers
-
Administer end user software approval process, collaborate with enterprise architecting and IT security teams
-
Monitor Service Desk queues and comply with quality guidelines when managing incidents.
-
Respond and comply with escalation policies and procedures
-
Provide 8x5 operational support. Promptly respond to telephone call, voice-mail and emails.
-
Participate in weekend on-call schedule
-
Resolve and document system errors and performance issues
-
Perform root cause analysis of critical errors and outages
About You:
- You are 3+ years of hands-on experience with Windows 11 installations, managing and troubleshooting
- Proficiency in Microsoft Intune, Microsoft Windows Server Update Services (WSUS) and Deployment Toolkit (MDT)
- Experience with software packaging for massive scale deployments with automated software distribution tools on Microsoft Windows systems
- Excellent communication skills; ability to collaborate with customers to find optimal solutions
- Experience in any of the following, or similar, is a plus:
- HP Device Manager
- Prometheus and Grafana
- Microsoft SCCM
- DHCP management
- Basic Linux knowledge
- You are self-motivated, innovative and analytical with strong attention to details and the ability to think laterally for problem solving
- You able to meet deadlines and changing priorities. Must be able to work in high-pressure environment, sometimes independently and sometimes as part of a project team
Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
About Citco
Our heritage, since founding a civil law notary practice in the 1940s to establishing the Curacao International Trust Company in the 1960s, is built on challenging paradigms and delivering exceptional service within the financial and professional services industry. Today, with more than 6,000 employees in 45 countries, we continue to pioneer award-winning services and technology solutions that meet ever changing markets.
A commitment to investing in people, and proprietary technologies, has resulted in our reputation as the industry's preeminent service provider, reassuring clients that their critical administration functions are in safe hands.
Our thought leadership and ability to quickly navigate complex change means our clients can depend on us as trusted advisors to make informed decisions in response to market conditions.
Our Divisions
Citco Fund Services & Investor Relations CFS is the global leader in services for the alternative investment industry. With over 2,000 funds under administration and net assets exceeding $840 billion, we provide full service fund administration, fund accounting, net asset value calculations, investor relations, and more.
Governance Services Leveraging our extensive global office network Citco Governance Services provides customised solutions, including corporate and global subsidiary governance, secretarial services, financial accounting and reporting, tax and audit liaison, and market entry services.
Banking, Depositary & Custody Services Citco Banks operate in strategic financial centres and provide Institutional and Fund of Funds clients access to the funds universe through multiple communication and online real-time global funds platforms.
Citco Technology Management Through our eight global development centres, Citco Technology Management provides secure infrastructures and develops award-winning technology products that underpin our commitment to service excellence.
Top Benefits
About the role
About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About the Team & Business Line:
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our Desktop Management team in IT operations group, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.
Your Role:
-
You will build and maintain Windows 11 images
-
Inject and update boot images, troubleshoot any issues during Windows 11 imaging process
-
Provide L3 support for Windows client OS and Office suite
-
Package and deploy software via systems management applications: MS Intune, Ninja One and HP Device Manager
-
Manage DHCP scopes in Windows servers
-
Administer end user software approval process, collaborate with enterprise architecting and IT security teams
-
Monitor Service Desk queues and comply with quality guidelines when managing incidents.
-
Respond and comply with escalation policies and procedures
-
Provide 8x5 operational support. Promptly respond to telephone call, voice-mail and emails.
-
Participate in weekend on-call schedule
-
Resolve and document system errors and performance issues
-
Perform root cause analysis of critical errors and outages
About You:
- You are 3+ years of hands-on experience with Windows 11 installations, managing and troubleshooting
- Proficiency in Microsoft Intune, Microsoft Windows Server Update Services (WSUS) and Deployment Toolkit (MDT)
- Experience with software packaging for massive scale deployments with automated software distribution tools on Microsoft Windows systems
- Excellent communication skills; ability to collaborate with customers to find optimal solutions
- Experience in any of the following, or similar, is a plus:
- HP Device Manager
- Prometheus and Grafana
- Microsoft SCCM
- DHCP management
- Basic Linux knowledge
- You are self-motivated, innovative and analytical with strong attention to details and the ability to think laterally for problem solving
- You able to meet deadlines and changing priorities. Must be able to work in high-pressure environment, sometimes independently and sometimes as part of a project team
Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
About Citco
Our heritage, since founding a civil law notary practice in the 1940s to establishing the Curacao International Trust Company in the 1960s, is built on challenging paradigms and delivering exceptional service within the financial and professional services industry. Today, with more than 6,000 employees in 45 countries, we continue to pioneer award-winning services and technology solutions that meet ever changing markets.
A commitment to investing in people, and proprietary technologies, has resulted in our reputation as the industry's preeminent service provider, reassuring clients that their critical administration functions are in safe hands.
Our thought leadership and ability to quickly navigate complex change means our clients can depend on us as trusted advisors to make informed decisions in response to market conditions.
Our Divisions
Citco Fund Services & Investor Relations CFS is the global leader in services for the alternative investment industry. With over 2,000 funds under administration and net assets exceeding $840 billion, we provide full service fund administration, fund accounting, net asset value calculations, investor relations, and more.
Governance Services Leveraging our extensive global office network Citco Governance Services provides customised solutions, including corporate and global subsidiary governance, secretarial services, financial accounting and reporting, tax and audit liaison, and market entry services.
Banking, Depositary & Custody Services Citco Banks operate in strategic financial centres and provide Institutional and Fund of Funds clients access to the funds universe through multiple communication and online real-time global funds platforms.
Citco Technology Management Through our eight global development centres, Citco Technology Management provides secure infrastructures and develops award-winning technology products that underpin our commitment to service excellence.