About the role
We are seeking a dedicated and bilingual (French/English) HR Service Delivery Representative to join our People Services team. In this role, you will serve as the first point of contact for HR Programs related to Payroll, Pension, and Benefits for Loblaw colleagues and external partners. You’ll provide exceptional customer service, resolve requests directly when possible, and triage issues to the appropriate Subject Matter Experts for timely resolution.
Key Responsibilities:- Deliver high-quality front-line support to current and former Loblaw colleagues, as well as external vendors and agencies
- Respond to inquiries via email, phone, and self-service tools with professionalism and empathy
- Support colleagues and Subject Matter Experts through the ServiceNow case management system
- Provide guidance and assistance related to Workday functionality and issues
- Manage and prioritize a high volume of tasks and inquiries in a collaborative, team-based environment
- Contribute to the implementation of new HR processes and improvements
- Perform various administrative duties and other tasks as assigned Basic Qualifications- Minimum of 1 year of experience in a customer service or HR support role
- Bilingual in French and English, strong communication skills, written and verbal in both languages Preferred Qualifications:- Strong communication skills with the ability to clearly explain policies and processes
- Exceptional problem-solving, organizational, and time management skills
- Ability to work independently and collaboratively in a fast-paced environment
- Strong attention to detail and commitment to service excellence
- Comfortable communicating with internal teams and third-party service providers
- Positive attitude, adaptability, and resilience in the face of change
- Proficient with administrative tasks and platforms; previous experience with ServiceNow is a strong asset
- Familiarity with Workday or similar HR systems preferred Must be located in Winnipeg and available to work Monday to Friday, 8 AM – 4 PM CST
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.
About the role
We are seeking a dedicated and bilingual (French/English) HR Service Delivery Representative to join our People Services team. In this role, you will serve as the first point of contact for HR Programs related to Payroll, Pension, and Benefits for Loblaw colleagues and external partners. You’ll provide exceptional customer service, resolve requests directly when possible, and triage issues to the appropriate Subject Matter Experts for timely resolution.
Key Responsibilities:- Deliver high-quality front-line support to current and former Loblaw colleagues, as well as external vendors and agencies
- Respond to inquiries via email, phone, and self-service tools with professionalism and empathy
- Support colleagues and Subject Matter Experts through the ServiceNow case management system
- Provide guidance and assistance related to Workday functionality and issues
- Manage and prioritize a high volume of tasks and inquiries in a collaborative, team-based environment
- Contribute to the implementation of new HR processes and improvements
- Perform various administrative duties and other tasks as assigned Basic Qualifications- Minimum of 1 year of experience in a customer service or HR support role
- Bilingual in French and English, strong communication skills, written and verbal in both languages Preferred Qualifications:- Strong communication skills with the ability to clearly explain policies and processes
- Exceptional problem-solving, organizational, and time management skills
- Ability to work independently and collaboratively in a fast-paced environment
- Strong attention to detail and commitment to service excellence
- Comfortable communicating with internal teams and third-party service providers
- Positive attitude, adaptability, and resilience in the face of change
- Proficient with administrative tasks and platforms; previous experience with ServiceNow is a strong asset
- Familiarity with Workday or similar HR systems preferred Must be located in Winnipeg and available to work Monday to Friday, 8 AM – 4 PM CST
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.