Company Overview:

DoubleTree by Hilton Calgary North is dedicated to providing exceptional guest experiences. We pride ourselves on our commitment to fill the earth with the light and warmth of hospitality through service excellence and creating a welcoming environment for all our guests.

Role Summary:

We are seeking a friendly and professional Guest Service Agent to join our Front Office team. As the first point of contact for our guests, you will play a key role in creating a warm and welcoming experience. If you have excellent communication skills, a passion for hospitality, and the ability to multitask in a fast-paced environment, we’d love to hear from you.

This role will have part-time duties as our airport Shuttle Driver, where you will be responsible for providing safe and efficient transportation for guests while delivering exceptional customer service.

Shifts: Must have flexible availability, as this position does not have a set schedule. Schedule may include morning, evening, and mid-shifts, as well as weekends and holidays.

Role Responsibilities:

• Safely transport guests to and from designated locations while following all traffic laws and safety regulations.
• Provide friendly, professional customer service, assisting guests with boarding, luggage, and general inquiries.
• Maintain a clean and well-presented shuttle vehicle, conducting pre- and post-trip inspections and reporting maintenance concerns.
• Assist with guest services, including providing directions, answering questions, and offering recommendations about the local area.
• Assist the Front Desk team with guest check-ins, check-outs and basic guest inquiries.
• Communicate effectively with front desk and other departments to coordinate guest transportation needs.
• Handle guest concerns professionally and escalate issues as necessary to ensure a positive experience.

Role Requirements:

• Valid driver’s license Class 4 is required.
• 5 years clean driver's abstract for Canada.
• Previous hotel experience is preferred, with knowledge of PEP being an asset.
• Hospitality or Tourism diploma/certification is an asset.
• Strong customer service and communication skills.
• Ability to multi-task, work under pressure, and with good time management skills.
• High standard of customer service.
• Be able to stand for long periods at a time and comfortably lift up to 50lbs.
• Willingness to learn and provide the best experience possible for our guests!

Perks & Benefits:

• 50% off on-site restaurant and convenience store, while on shift.
• Access to employee and friends & family rates at Hilton hotels worldwide.
• Upgrade to Silver Hilton Honors membership.
• Access to group health benefits (after probationary period, and when working 35+ hours per week.)

If you are passionate about delivering outstanding service and creating memorable experiences for guests, we invite you to apply today and join our team at DoubleTree by Hilton Calgary team!

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• CANADIAN driving: 5 years (required)

Licence/Certification:

• Class 4 Licence (required)
• clean 5 year driver's abstract (required)

Work Location: In person