Sales & Customer Service Representative (15 months Maternity Leave contract)
Top Benefits
About the role
What We Offer:
- Company events and wellness programs.
- On-site parking and store discounts.
- Full-time, Temporary
- 15 months maternity leave contract position with the possibility to extend or be permanent.
Embark on an extraordinary career at Elite Trimworks, where every day brings fresh opportunities for our associates. Our dynamic and inclusive workplace fosters connections with fascinating individuals and provides a platform for career growth. Committed to delivering the highest quality trim work and customer service, Elite Trimworks relies on a highly knowledgeable, competent, and consistently dependable team. Join our team to contribute to a compelling career, working together to provide clients with top-tier architectural products. With locations in Toronto and Florida, we proudly serve thousands of satisfied customers across Canada and the United States.
Job Summary:
In this role, the individual is responsible for driving the sales process, creating new opportunities, and upselling through various channels. Key responsibilities include developing strong customer relationships, understanding their needs, informing them about products and services, providing solutions, recommending better options, and efficiently handling customer orders.
Major Tasks, Responsibilities, and Key Accountabilities:
- Deliver exceptional customer service through phone, live chat, and in-person interactions, showcasing our commitment to satisfaction and relationship-building.
- Address customer inquiries about Elite Trimworks Corp products, rates, and services with a personalized touch, offering effective solutions to in-store, online, and phone customers.
- Identify opportunities for up-selling and additional sales, adeptly communicating the unique features, benefits, and return policies of our products.
- Cultivate strong relationships and partnerships, solidifying Elite Trimworks Corp as the top-choice supplier for our valued customers.
- Manage purchase orders, paperwork, and transactions, ensuring a seamless process that includes handling cash and credit card transactions.
- Coordinate product orders, organize deliveries, and keep customers informed about their order status to enhance their overall experience.
- Proactively seek new sales opportunities through various methods, taking initiative to actively contribute to the growth of Elite Trimworks Corp's customer base.
- Oversee the sales process, from project management to issue resolution, providing comprehensive customer service and support.
- Determine accurate and competitive product pricing by consulting our pricing matrix and other resources, reflecting Elite Trimworks Corp., commitment to excellence.
Nature and Scope:
- Applies established processes guided by clear rules, past practices, or provided instructions, consulting a supervisor for advice on non-routine matters. Supervisor approval is sought for any deviations from standard procedures.
- Works under close supervision with limited latitude and independent judgment. Output undergoes detailed checks by a senior coworker and/or supervisor.
Pay Structure:
- Starting at $20.00 hourly, after the probationary period, $21.00 hourly, and in one year-$22.00 hourly. Commission/ bonus programs over & above, thereafter, our annual cost-of-living raises will apply.
Work Environment:
- Comfortable indoor setting with infrequent and non-objectionable unpleasant conditions.
- The physical and psychological well-being of team members is strongly encouraged.
Schedule (BI-WEEKLY):
Week 1- Monday- Friday: 8:30 AM-5:30 PM
Week 2- Monday: 8:30 AM-5:30 PM, Tuesday: 8:30 AM-5:30 PM, Wednesday: OFF, Thursday: 9:00 AM- 7:00 PM, Friday: 8:30 AM-5:30 PM, Saturday: 10:00 AM- 3:00 PM
Education and Experience:
- Strong preference for a high school diploma or GED. At least 2 years of experience in sales and customer service is highly preferred.
About Elite Trimworks:
At Elite Trimworks, we pride ourselves on delivering top-notch specialty architectural products along with exceptional customer service, ensuring a solid and lasting relationship with our clients. Our experienced and dedicated staff, with over 20 years of industry expertise, sets us apart from the competition. We prioritize making your experience with us easy and hassle-free, offering peace of mind throughout the entire process.
Job Type: Full-time, Temporary, 15-months Contract (Maternity leave) with possibility to extend or be permanent.
Expected hours: 40– 45 per week
Supplemental pay types:
- Overtime pay
Work Location: In person
Job Types: Full-time, Fixed term contract
Contract length: 15 months
Pay: $20.00-$23.00 per hour
Expected hours: 40 – 42.5 per week
Additional pay:
- Overtime pay
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- Secondary School (preferred)
Experience:
- Retail sales: 1 year (required)
- sales: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
About Elite Trimworks / Elite Mouldings
Located at HWY 7/27 in Woodbridge, Ontario, Canada, Elite Trimworks Corp. is a leader in architectural products with over 46,000 orders since 2003. We design trim elements and architectural materials from scratch, manufacture our designs in house, as well as install them to our meticulous standards.
Not only are we passionate about what we do, but we work to take care of our employees. We offer a stable and respectful environment with great wages, training, benefits, growth and a hard working team.
If you are determined enough, you can grow to run your own department. We encourage initiative and will help lead you to success. Our team works hard to support one another, as well as ourselves and our families. We pride ourselves on our innovative thinking and team.
We have a variety of activities, including fishing trips and dinners, to encourage team building, employee happiness and to just have fun. Check out the photos for some of the past events!
All levels of team members are wanted, appreciated and valued! We are seeking driven, trustworthy, reliable members to join our Elite Family!
Our team is the best and we want to grow with and support those who have the same values and determination as we do.
Sales & Customer Service Representative (15 months Maternity Leave contract)
Top Benefits
About the role
What We Offer:
- Company events and wellness programs.
- On-site parking and store discounts.
- Full-time, Temporary
- 15 months maternity leave contract position with the possibility to extend or be permanent.
Embark on an extraordinary career at Elite Trimworks, where every day brings fresh opportunities for our associates. Our dynamic and inclusive workplace fosters connections with fascinating individuals and provides a platform for career growth. Committed to delivering the highest quality trim work and customer service, Elite Trimworks relies on a highly knowledgeable, competent, and consistently dependable team. Join our team to contribute to a compelling career, working together to provide clients with top-tier architectural products. With locations in Toronto and Florida, we proudly serve thousands of satisfied customers across Canada and the United States.
Job Summary:
In this role, the individual is responsible for driving the sales process, creating new opportunities, and upselling through various channels. Key responsibilities include developing strong customer relationships, understanding their needs, informing them about products and services, providing solutions, recommending better options, and efficiently handling customer orders.
Major Tasks, Responsibilities, and Key Accountabilities:
- Deliver exceptional customer service through phone, live chat, and in-person interactions, showcasing our commitment to satisfaction and relationship-building.
- Address customer inquiries about Elite Trimworks Corp products, rates, and services with a personalized touch, offering effective solutions to in-store, online, and phone customers.
- Identify opportunities for up-selling and additional sales, adeptly communicating the unique features, benefits, and return policies of our products.
- Cultivate strong relationships and partnerships, solidifying Elite Trimworks Corp as the top-choice supplier for our valued customers.
- Manage purchase orders, paperwork, and transactions, ensuring a seamless process that includes handling cash and credit card transactions.
- Coordinate product orders, organize deliveries, and keep customers informed about their order status to enhance their overall experience.
- Proactively seek new sales opportunities through various methods, taking initiative to actively contribute to the growth of Elite Trimworks Corp's customer base.
- Oversee the sales process, from project management to issue resolution, providing comprehensive customer service and support.
- Determine accurate and competitive product pricing by consulting our pricing matrix and other resources, reflecting Elite Trimworks Corp., commitment to excellence.
Nature and Scope:
- Applies established processes guided by clear rules, past practices, or provided instructions, consulting a supervisor for advice on non-routine matters. Supervisor approval is sought for any deviations from standard procedures.
- Works under close supervision with limited latitude and independent judgment. Output undergoes detailed checks by a senior coworker and/or supervisor.
Pay Structure:
- Starting at $20.00 hourly, after the probationary period, $21.00 hourly, and in one year-$22.00 hourly. Commission/ bonus programs over & above, thereafter, our annual cost-of-living raises will apply.
Work Environment:
- Comfortable indoor setting with infrequent and non-objectionable unpleasant conditions.
- The physical and psychological well-being of team members is strongly encouraged.
Schedule (BI-WEEKLY):
Week 1- Monday- Friday: 8:30 AM-5:30 PM
Week 2- Monday: 8:30 AM-5:30 PM, Tuesday: 8:30 AM-5:30 PM, Wednesday: OFF, Thursday: 9:00 AM- 7:00 PM, Friday: 8:30 AM-5:30 PM, Saturday: 10:00 AM- 3:00 PM
Education and Experience:
- Strong preference for a high school diploma or GED. At least 2 years of experience in sales and customer service is highly preferred.
About Elite Trimworks:
At Elite Trimworks, we pride ourselves on delivering top-notch specialty architectural products along with exceptional customer service, ensuring a solid and lasting relationship with our clients. Our experienced and dedicated staff, with over 20 years of industry expertise, sets us apart from the competition. We prioritize making your experience with us easy and hassle-free, offering peace of mind throughout the entire process.
Job Type: Full-time, Temporary, 15-months Contract (Maternity leave) with possibility to extend or be permanent.
Expected hours: 40– 45 per week
Supplemental pay types:
- Overtime pay
Work Location: In person
Job Types: Full-time, Fixed term contract
Contract length: 15 months
Pay: $20.00-$23.00 per hour
Expected hours: 40 – 42.5 per week
Additional pay:
- Overtime pay
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- Secondary School (preferred)
Experience:
- Retail sales: 1 year (required)
- sales: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
About Elite Trimworks / Elite Mouldings
Located at HWY 7/27 in Woodbridge, Ontario, Canada, Elite Trimworks Corp. is a leader in architectural products with over 46,000 orders since 2003. We design trim elements and architectural materials from scratch, manufacture our designs in house, as well as install them to our meticulous standards.
Not only are we passionate about what we do, but we work to take care of our employees. We offer a stable and respectful environment with great wages, training, benefits, growth and a hard working team.
If you are determined enough, you can grow to run your own department. We encourage initiative and will help lead you to success. Our team works hard to support one another, as well as ourselves and our families. We pride ourselves on our innovative thinking and team.
We have a variety of activities, including fishing trips and dinners, to encourage team building, employee happiness and to just have fun. Check out the photos for some of the past events!
All levels of team members are wanted, appreciated and valued! We are seeking driven, trustworthy, reliable members to join our Elite Family!
Our team is the best and we want to grow with and support those who have the same values and determination as we do.