About the role
Who you are
- 1–3 years of experience in customer support experience in a SaaS or B2B environment
- Good proficiency with Excel
- Familiarity with customer support/help desk ticketing software (Zendesk, Intercom, or similar platforms)
- Effective written and verbal communication skills
- Organized, detail-oriented, and capable of managing multiple tasks simultaneously
- Ability to learn new technologies quickly and adapt to evolving processes
- Previous exposure to SaaS products is beneficial
- Basic familiarity with tools such as Jira, Notion, Zoom, Salesforce, and G-Suite
- Experience with API tools (e.g., Postman, Insomnia) or API concepts (RESTful or SOAP) is a plus
- French and/or Spanish language skills are an asset
- Bachelor's degree or equivalent experience
- Experience working with customer support/help desk ticketing software is a plus
- Has Knowledge of technologies like Zendesk, Intercom, Jira, Notion, Zoom, Salesforce and G-Suite
What the job involves
- We are seeking a Technical Support Specialist - Enterprise to join us remotely in Toronto or Montreal to provide exceptional support and develop solutions for our Enterprise customers
- You will get the opportunity to interact directly with customers, manage significant accounts, and enhance our Support framework
- Respond promptly and accurately to customer support inquiries through email and chat
- Assist customers via calls when necessary to troubleshoot and resolve issues
- Provide clear guidance on product features and functionality to customers
- Triage, document, and escalate product bugs using Jira to Engineering and Product teams
- Suggest practical work-around solutions when the product doesn't fully meet customer needs
- Document product feature requests and trends to share insights with the Product team
- Coordinate meetings between customers and sales representatives when pricing or additional consultation is required
- Get on calls to better understand customer needs or concerns on the case to help solve issues at root
- Manage and prioritize incoming support tickets and customer inquiries
- Contribute to self-service resources by creating knowledge base articles and standard response templates
- Follow up on existing support tickets when product updates address previously reported customer concerns
About MaintainX
MaintainX is the leading maintenance and work execution software, designed specifically for industrial and frontline teams. We help companies streamline maintenance operations, improve asset management, and empower workers—all while delivering insights that can improve your bottom line. As a mobile-first platform, MaintainX delivers a modern, IoT-enabled solution for maintenance, reliability, and operations teams trusted by over 8k companies worldwide.
If you’re looking for an AI-enabled CMMS solution that’s easy to use and implement, look no further. The MaintainX platform manages millions of work orders and assets, and is used by more than 500K frontline professionals globally. We help customers reduce unplanned downtime and increase asset availability, while meeting complex compliance needs and keeping workers safe.
Ready to ditch the clipboard? Here's what we can help your team digitize:
-Maintenance Work Orders -Preventive Maintenance -Safety Procedures -Safety and Environmental Audits -Multi-site Reporting -IoT & ERP Integrations -Auditing/Inspection Workflows -Training Checklists -Parts Order Management & Vendor Connections
We’re proud to serve some of the world’s largest brands, including Duracell, AB InBev, Univar, Cintas, McDonalds, Titan America, and many more.
To learn more, please visit www.maintainx.com
About the role
Who you are
- 1–3 years of experience in customer support experience in a SaaS or B2B environment
- Good proficiency with Excel
- Familiarity with customer support/help desk ticketing software (Zendesk, Intercom, or similar platforms)
- Effective written and verbal communication skills
- Organized, detail-oriented, and capable of managing multiple tasks simultaneously
- Ability to learn new technologies quickly and adapt to evolving processes
- Previous exposure to SaaS products is beneficial
- Basic familiarity with tools such as Jira, Notion, Zoom, Salesforce, and G-Suite
- Experience with API tools (e.g., Postman, Insomnia) or API concepts (RESTful or SOAP) is a plus
- French and/or Spanish language skills are an asset
- Bachelor's degree or equivalent experience
- Experience working with customer support/help desk ticketing software is a plus
- Has Knowledge of technologies like Zendesk, Intercom, Jira, Notion, Zoom, Salesforce and G-Suite
What the job involves
- We are seeking a Technical Support Specialist - Enterprise to join us remotely in Toronto or Montreal to provide exceptional support and develop solutions for our Enterprise customers
- You will get the opportunity to interact directly with customers, manage significant accounts, and enhance our Support framework
- Respond promptly and accurately to customer support inquiries through email and chat
- Assist customers via calls when necessary to troubleshoot and resolve issues
- Provide clear guidance on product features and functionality to customers
- Triage, document, and escalate product bugs using Jira to Engineering and Product teams
- Suggest practical work-around solutions when the product doesn't fully meet customer needs
- Document product feature requests and trends to share insights with the Product team
- Coordinate meetings between customers and sales representatives when pricing or additional consultation is required
- Get on calls to better understand customer needs or concerns on the case to help solve issues at root
- Manage and prioritize incoming support tickets and customer inquiries
- Contribute to self-service resources by creating knowledge base articles and standard response templates
- Follow up on existing support tickets when product updates address previously reported customer concerns
About MaintainX
MaintainX is the leading maintenance and work execution software, designed specifically for industrial and frontline teams. We help companies streamline maintenance operations, improve asset management, and empower workers—all while delivering insights that can improve your bottom line. As a mobile-first platform, MaintainX delivers a modern, IoT-enabled solution for maintenance, reliability, and operations teams trusted by over 8k companies worldwide.
If you’re looking for an AI-enabled CMMS solution that’s easy to use and implement, look no further. The MaintainX platform manages millions of work orders and assets, and is used by more than 500K frontline professionals globally. We help customers reduce unplanned downtime and increase asset availability, while meeting complex compliance needs and keeping workers safe.
Ready to ditch the clipboard? Here's what we can help your team digitize:
-Maintenance Work Orders -Preventive Maintenance -Safety Procedures -Safety and Environmental Audits -Multi-site Reporting -IoT & ERP Integrations -Auditing/Inspection Workflows -Training Checklists -Parts Order Management & Vendor Connections
We’re proud to serve some of the world’s largest brands, including Duracell, AB InBev, Univar, Cintas, McDonalds, Titan America, and many more.
To learn more, please visit www.maintainx.com