Primary Location CA-ON-Mississauga

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• DPSP match program
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Lifeworks® Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit
• Employee referral program
• Education support programs
• Fitness subsidy
• Recognition programs
• Social activities
• And much more…

JOB SUMMARY

The Bilingual QA Associate is responsible for assisting in maintaining regulatory compliance of recalls for Medline branded and distributed products sold by Medline Canada.

CORE JOB RESPONSIBILITIES

• Log recall notifications obtained from product vendors in a timely manner and initiate recall procedure including: contact vendor for information as required; determine status of inventory affected by recall; compile list of customers affected by the recall; create recall notice (EN and FR) and notify customers (EN and FR) accordingly of the recall within statutory timelines; prepare and submit an initial recall report to Health Canada when applicable
• Issue stock checks for recalls, track results, and disposition quarantined recalled inventory (i.e., destruction, Return to vendor)
• Track and document customer recall responses, respond to recall inquiries (EN and FR), facilitate customer resolution if applicable (i.e., credits, returns) and follow up with additional notices to nonresponding customers to ensure a recall notice response is received
• Provide regular updates to Health Canada of recall progress (when applicable) and for any subsequent Health Canada inquiries related to recalls
• Consolidate the customer responses and determine closure of the recall internally, with the vendor (when applicable), and Health Canada (when applicable)
• Assist Manager, Quality Assurance and Sr Dir., QARA with other duties as required

QUALIFICATIONS

• Bachelor’s Degree or equivalent preferably in Science
• In process of completing or completion of Post Graduate certificate in Regulatory Affairs & Quality Assurance from an accredited college is an asset
• 1 to 3 years of experience in a Medical Device / ISO or Pharmaceutical GMP environment in Quality Assurance is preferred
• Excellent written and verbal communication skills in English and French.
• Ability to work effectively independently as well as in a team environment managing multiple priorities in a fast-paced environment
• Ability to process all relevant details, understand and prioritize their importance and draw clear and concise conclusions
• Detail oriented, highly organized, and problem solving skills
• Good negotiation skills
• Proficiency in computer skills (Microsoft Office). Experience with SAP and/or AS400 is an asset

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact HRCanada@medline.com.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.