Assistant, Student Services
Top Benefits
About the role
Job Summary
The Assistant, Student Services is the first point of contact for the Student Affairs offices. The Assistant provides front line reception and assistance, while maintaining an inclusive, welcoming, and accessible environment for all UFV students, staff, faculty, and the public.
The Assistant screens and prioritizes requests, provides general information about UFV supports and services, and manages appointment schedules for students seeking support and/or services within the department.
In addition, the Assistant, Student Services plays a crucial role in supporting students experiencing distress, conflict, or crisis situations. The Assistant takes initiative, provides compassionate support, and makes informed decisions within the scope of their role to connect students with the appropriate resources—all while maintaining sensitivity to time constraints, professional boundaries, and confidentiality.
Qualifications
- Completion of a one-year certificate in office administration from a recognized post-secondary institution.
- Minimum of three (3) years’ experience providing reception and information services.
- Intermediate to advanced knowledge and ability using Microsoft Office applications.
- Excellent accuracy and attention to detail.
- Experience using appointment booking software or other customer relationship management (CRM) programs is preferred.
- Experience using UFV-specific applications (e.g., Ellucian Banner, Accommodate, Achieve, Point and Click) is preferred.
- Must be experienced in working with the public and have proven interpersonal and communication skills.
- Proven ability to collaborate and work as a member of a team.
- Ability to multi-task in a fast-paced and often stressful environment and make appropriate decisions with minimal supervision.
- Must be sensitive to and have experience serving diverse populations.
- Solid understanding of confidentiality, ethical guidelines, professional accountability, and Freedom of Information and Protection of Privacy Act (FOIPPA) regulations.
- Knowledge of post-secondary education systems in BC is preferred.
About UFV
The University of the Fraser Valley is located on the traditional territory of the Halq'eméylem-speaking peoples. We express our gratitude and respect for the honour of living and working in Stó:lo Tém:éxw (Stó:lo Land; Stó:lo World). In all that we do, UFV strives to support and honour the Stó:lo peoples goals of self-determination and well-being on these lands. A commitment to Indigenization and Reconciliation is core to our institutional Vision and Integrated Strategic Plan: IYAQAWTXW — which means House of Transformation. This commitment includes the goal of centering Indigenous ways of knowing throughout our organization, recognizing our responsibilities to community, and a multi-year plan to increase the number of Indigenous faculty, staff, and administrators working at UFV.
UFV has campus locations in Abbotsford, Chilliwack, Mission, and Hope in the beautiful British Columbia, and in Chandigarh, India. Recognized as one of BC's top employers, UFV offers a combination of career and lifestyle benefits. Join a team of 1,400 passionate professionals who value integrity, inclusivity and excellence. At UFV, you will serve a vibrant community and shape the future of 15,000 students.
Indigenization, equity, and diversity are essential to our work as a university. A diverse community fosters the inclusion of voices that have been historically underrepresented and marginalized. At UFV, we are committed to recruiting a diverse workforce that represents the community we proudly serve. We encourage applications from Indigenous peoples, members of groups that experience discrimination due to race, colour, place of origin, ancestry, and/or religion, persons who identify as women and 2SLGBTQ+, and persons with disabilities. We invite applicants to complete a confidential self-identification survey as part of the application process. All questions are voluntary, with an option to decline to answer. Information will be used to support efforts to broaden the diversity of the recruitment process, and results are not shared with the selection committee. Inquiries about the survey may be directed to careers@ufv.ca. Learn more about our commitment to diversity and inclusion.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. In an effort to be both environmentally and fiscally responsible, UFV will contact only candidates receiving an interview. We thank all applicants for considering UFV for employment. Shortlisted applicants may be required to undergo a criminal record check and/ or a verification of their education credentials.
UFV is committed to the principle of equity in employment.
About University of the Fraser Valley
Nestled in the beautiful Fraser Valley just east of Vancouver, British Columbia, Canada, the University of the Fraser Valley (UFV) is a fully accredited, public university offering 100 programs spanning master's and bachelor's degrees, diplomas, certificates, apprenticeship and trades training, and continuing studies. UFV serves 15,000 students at locations in Abbotsford, Chilliwack, Mission, Hope and Agassiz, British Columbia, as well as Chandigarh, India. Consistently ranking among the top in universities in the country in the Globe and Mail's Canadian University Report, UFV is renowned for its criminiology and criminal justice programs, BBA in aviation, kinesiology, fashion design program, and state-of-the-art Trades and Technology Centre.
Assistant, Student Services
Top Benefits
About the role
Job Summary
The Assistant, Student Services is the first point of contact for the Student Affairs offices. The Assistant provides front line reception and assistance, while maintaining an inclusive, welcoming, and accessible environment for all UFV students, staff, faculty, and the public.
The Assistant screens and prioritizes requests, provides general information about UFV supports and services, and manages appointment schedules for students seeking support and/or services within the department.
In addition, the Assistant, Student Services plays a crucial role in supporting students experiencing distress, conflict, or crisis situations. The Assistant takes initiative, provides compassionate support, and makes informed decisions within the scope of their role to connect students with the appropriate resources—all while maintaining sensitivity to time constraints, professional boundaries, and confidentiality.
Qualifications
- Completion of a one-year certificate in office administration from a recognized post-secondary institution.
- Minimum of three (3) years’ experience providing reception and information services.
- Intermediate to advanced knowledge and ability using Microsoft Office applications.
- Excellent accuracy and attention to detail.
- Experience using appointment booking software or other customer relationship management (CRM) programs is preferred.
- Experience using UFV-specific applications (e.g., Ellucian Banner, Accommodate, Achieve, Point and Click) is preferred.
- Must be experienced in working with the public and have proven interpersonal and communication skills.
- Proven ability to collaborate and work as a member of a team.
- Ability to multi-task in a fast-paced and often stressful environment and make appropriate decisions with minimal supervision.
- Must be sensitive to and have experience serving diverse populations.
- Solid understanding of confidentiality, ethical guidelines, professional accountability, and Freedom of Information and Protection of Privacy Act (FOIPPA) regulations.
- Knowledge of post-secondary education systems in BC is preferred.
About UFV
The University of the Fraser Valley is located on the traditional territory of the Halq'eméylem-speaking peoples. We express our gratitude and respect for the honour of living and working in Stó:lo Tém:éxw (Stó:lo Land; Stó:lo World). In all that we do, UFV strives to support and honour the Stó:lo peoples goals of self-determination and well-being on these lands. A commitment to Indigenization and Reconciliation is core to our institutional Vision and Integrated Strategic Plan: IYAQAWTXW — which means House of Transformation. This commitment includes the goal of centering Indigenous ways of knowing throughout our organization, recognizing our responsibilities to community, and a multi-year plan to increase the number of Indigenous faculty, staff, and administrators working at UFV.
UFV has campus locations in Abbotsford, Chilliwack, Mission, and Hope in the beautiful British Columbia, and in Chandigarh, India. Recognized as one of BC's top employers, UFV offers a combination of career and lifestyle benefits. Join a team of 1,400 passionate professionals who value integrity, inclusivity and excellence. At UFV, you will serve a vibrant community and shape the future of 15,000 students.
Indigenization, equity, and diversity are essential to our work as a university. A diverse community fosters the inclusion of voices that have been historically underrepresented and marginalized. At UFV, we are committed to recruiting a diverse workforce that represents the community we proudly serve. We encourage applications from Indigenous peoples, members of groups that experience discrimination due to race, colour, place of origin, ancestry, and/or religion, persons who identify as women and 2SLGBTQ+, and persons with disabilities. We invite applicants to complete a confidential self-identification survey as part of the application process. All questions are voluntary, with an option to decline to answer. Information will be used to support efforts to broaden the diversity of the recruitment process, and results are not shared with the selection committee. Inquiries about the survey may be directed to careers@ufv.ca. Learn more about our commitment to diversity and inclusion.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. In an effort to be both environmentally and fiscally responsible, UFV will contact only candidates receiving an interview. We thank all applicants for considering UFV for employment. Shortlisted applicants may be required to undergo a criminal record check and/ or a verification of their education credentials.
UFV is committed to the principle of equity in employment.
About University of the Fraser Valley
Nestled in the beautiful Fraser Valley just east of Vancouver, British Columbia, Canada, the University of the Fraser Valley (UFV) is a fully accredited, public university offering 100 programs spanning master's and bachelor's degrees, diplomas, certificates, apprenticeship and trades training, and continuing studies. UFV serves 15,000 students at locations in Abbotsford, Chilliwack, Mission, Hope and Agassiz, British Columbia, as well as Chandigarh, India. Consistently ranking among the top in universities in the country in the Globe and Mail's Canadian University Report, UFV is renowned for its criminiology and criminal justice programs, BBA in aviation, kinesiology, fashion design program, and state-of-the-art Trades and Technology Centre.