CUSTOMER SERVICE REPRESENTATIVE

Benshaw Canada Controls Inc., located in Listowel, Ontario, has a full-time opportunity for a passionate Customer Service Representative to join our dynamic team. This is a key role in managing strategic channel partner and end user relationships, with a specific focus on setting up and coordinating service and preventative maintenance contracts across North America.

What's in it for you?

• Competitive pay and compensation package
• Opportunity to work with cutting-edge technology in the energy sector
• Professional development and career growth opportunities
• Excellent extended health and dental care benefits
• Access to an Employee Assistance Program (EAP)
• Coverage for short-term disability and long-term disability
• RRSP matching program
• Collaborative and innovative work environment
• Supportive leadership team
• Be part of a team where you feel valued

What will you do?

• Serve as the primary point of contact for customers inquiring about service and preventative maintenance programs.
• Coordinate the setup of new service contracts, including scope definition, pricing, and scheduling.
• Work closely with the service and sales teams across North America to develop customized maintenance agreements that align with customer needs and operational requirements.
• Manage contract renewals and proactively reach out to customers to ensure continued service.
• Maintain accurate records of all contracts and service agreements using internal CRM and ERP systems.
• Respond to customer inquiries via phone and email, providing timely and professional support.
• Resolve issues and escalate complex service concerns to the appropriate internal teams.
• Support the service team with scheduling, dispatch coordination, and administrative tasks as required.
• Track key performance metrics and customer satisfaction levels related to service contract delivery.

You will have:

• 2+ years of experience in customer service, preferably in a technical or industrial environment.
• Strong interpersonal and communication skills, with the ability to build rapport with customers and internal stakeholders.
• Experience managing or coordinating service or maintenance contracts is highly desirable.
• Knowledge of industrial automation, motor control systems, or related technologies is an asset.
• Proficiency in Microsoft Office Suite, CRM and ERP systems (e.g., Pipedrive and IFS).
• Strong organizational and time-management skills with keen attention to detail.
• High school diploma or equivalent (Bachelor’s degree preferred)

The following qualifications would be considered an asset but are not required:

• Bilingual in English and French

About Us:

Benshaw Canada Controls Inc. is a global leader in energy solutions, specializing in motor control, power distribution, industrial automation, and renewable energy technologies. We are committed to advancing the energy sector through innovative solutions and sustainable practices. Join us as we continue to push boundaries and lead the way in medium voltage switchgear technology.

We thank all applicants for their interest however, only qualified candidates will be contacted. Benshaw Canada Controls Inc. dedicated to maintaining a respectful, fair and equitable work environment, and welcomes submissions from all qualified applicants. Benshaw Canada Controls Inc. is committed to providing a barrier free workplace. If accommodation is required during the selection or interview process it will be available upon request. This job posting is available in an accessible format upon request.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Listowel, ON N4W 3W3: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Customer service: 2 years (required)

Work Location: In person

Application deadline: 2025-06-27