About the role
Styx Intelligence is a fast-growing leader in Digital Risk Protection (DRP), Enterprise Attack Surface Management (EASM), and Threat Intelligence, delivering cutting-edge solutions that help organizations safeguard their digital presence against evolving threats.
Our unified Software as a Service (SaaS) platform empowers midmarket and enterprise clients with end-to-end capabilities across Brand Protection, Exposure Management, and Third-Party Risk Monitoring — enabling them to detect, manage, and remediate external cyber and brand threats with speed and precision.
At Styx Intelligence, we foster a collaborative, high-growth culture rooted in ambition, humility, honesty, and transparency. If you're passionate about cybersecurity and thrive in a dynamic startup environment, we’d love to connect.
Role Description:
We’re growing quickly and looking for a strategic and technically-savvy Customer Success Manager (CSM) based in Canada to help our clients and partners unlock the full value of Styx.
In this role, you will serve as the primary point of contact for a portfolio of midmarket and enterprise clients as well as Managed Security Service Partners (MSSP) post-sale, to drive adoption, retention, and satisfaction.
Key Responsibilities:
Own the post-sale customer lifecycle , from onboarding to renewal.
Onboard and train new clients , ensuring seamless implementation and early time-to-value with our modules (Brand Protection, Dark Web & Data Leakage, Enterprise Attack Surface Management (EASM), Executive Protection, etc.).
Partner with internal technical teams to troubleshoot findings, triage alerts, and communicate feature updates and roadmaps.
Work closely with internal technical teams to escalate feedback, validate new features, and guide customer-driven innovation.
Alert sales to licensing gaps, upsell, cross-sell opportunities and keep them up to date on client/MSSP support issues.
Manage all subscription renewals and advise clients/MSSPs with early notification.
Lead monthly reviews with clients/MSSPs, showcasing findings, insights, and recommendations.
Ensure clients/MSSPs are maximizing reporting tools, configuring custom alerts, and integrating Styx findings into their security operations workflows (SIEM/SOAR, ticketing, etc.).
Qualifications:
2–5 years of experience in a Customer Success, Technical Account Manager, or Cybersecurity Consulting role , preferably in a SaaS or cybersecurity company.
Knowledge of digital risk protection, threat intelligence, EASM platforms is a major plus.
Experience supporting MSSPs, midmarket and enterprise clients, as well as high-risk verticals (e.g., government, finance, retail).
Exceptional communication and relationship-building skills — comfortable presenting to both technical and executive stakeholder
Ability to translate complex technical findings into business impact and prioritized action .
Comfort working in fast-paced startup environments — bias for action, low ego, and high accountability.
About Styx Intelligence
Styx Intelligence’s platform provides visibility and supports remediation against threats targeting your digital assets and helps you manage risk associated with digital transformations across various areas including cyber, privacy, regulatory compliance, third party, and brand.
Our platform monitors your public attack surface to identify any exposure of your digital assets, as well as your assets across the surface, deep, and dark web and various channels including social networks, news media, forums, online marketplaces, and others.
About the role
Styx Intelligence is a fast-growing leader in Digital Risk Protection (DRP), Enterprise Attack Surface Management (EASM), and Threat Intelligence, delivering cutting-edge solutions that help organizations safeguard their digital presence against evolving threats.
Our unified Software as a Service (SaaS) platform empowers midmarket and enterprise clients with end-to-end capabilities across Brand Protection, Exposure Management, and Third-Party Risk Monitoring — enabling them to detect, manage, and remediate external cyber and brand threats with speed and precision.
At Styx Intelligence, we foster a collaborative, high-growth culture rooted in ambition, humility, honesty, and transparency. If you're passionate about cybersecurity and thrive in a dynamic startup environment, we’d love to connect.
Role Description:
We’re growing quickly and looking for a strategic and technically-savvy Customer Success Manager (CSM) based in Canada to help our clients and partners unlock the full value of Styx.
In this role, you will serve as the primary point of contact for a portfolio of midmarket and enterprise clients as well as Managed Security Service Partners (MSSP) post-sale, to drive adoption, retention, and satisfaction.
Key Responsibilities:
Own the post-sale customer lifecycle , from onboarding to renewal.
Onboard and train new clients , ensuring seamless implementation and early time-to-value with our modules (Brand Protection, Dark Web & Data Leakage, Enterprise Attack Surface Management (EASM), Executive Protection, etc.).
Partner with internal technical teams to troubleshoot findings, triage alerts, and communicate feature updates and roadmaps.
Work closely with internal technical teams to escalate feedback, validate new features, and guide customer-driven innovation.
Alert sales to licensing gaps, upsell, cross-sell opportunities and keep them up to date on client/MSSP support issues.
Manage all subscription renewals and advise clients/MSSPs with early notification.
Lead monthly reviews with clients/MSSPs, showcasing findings, insights, and recommendations.
Ensure clients/MSSPs are maximizing reporting tools, configuring custom alerts, and integrating Styx findings into their security operations workflows (SIEM/SOAR, ticketing, etc.).
Qualifications:
2–5 years of experience in a Customer Success, Technical Account Manager, or Cybersecurity Consulting role , preferably in a SaaS or cybersecurity company.
Knowledge of digital risk protection, threat intelligence, EASM platforms is a major plus.
Experience supporting MSSPs, midmarket and enterprise clients, as well as high-risk verticals (e.g., government, finance, retail).
Exceptional communication and relationship-building skills — comfortable presenting to both technical and executive stakeholder
Ability to translate complex technical findings into business impact and prioritized action .
Comfort working in fast-paced startup environments — bias for action, low ego, and high accountability.
About Styx Intelligence
Styx Intelligence’s platform provides visibility and supports remediation against threats targeting your digital assets and helps you manage risk associated with digital transformations across various areas including cyber, privacy, regulatory compliance, third party, and brand.
Our platform monitors your public attack surface to identify any exposure of your digital assets, as well as your assets across the surface, deep, and dark web and various channels including social networks, news media, forums, online marketplaces, and others.