Status

Temporary Full-Time

Temporary - Approximate length of assignment, in months

13 Months

Type of Position

a Replacement

Start Date

Immediate

Salary

Per hour

Salary Grade

$110,068.00 - $125,003.00

Department

York Region -> Community & Health Services -> Paramedic and Seniors Services

Location

LTC Admin/Restructuring - 194 Eagle Street - Newmarket, ON L3Y 1J6 CA (Primary)

Job Description (E)

ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE
This position is responsible for is responsible for leading and managing the scheduling for Seniors Services and the administrative services of Long-Term Care Homes including managing activities associated with planning, scheduling, monitoring, forecasting, analysis, and reporting. The position leads the research and identifies solutions for improving efficiency and effectiveness of scheduling administration including technology systems.

WHAT YOU'LL BE DOING

• Oversees the operations of the scheduling department of all front-line operational staff through a centralized scheduling model and system in accordance to appropriate legislation, policies and sector best practices

• Oversees the administrative team and services supporting the long-term care homes including, reception.

• Monitors daily front-line staffing levels to ensure efficient services are maintained at all times based on operational needs and legislative requirements.

• Ensures all staff on scheduling protocols and procedures, efficient usage of relevant scheduling applications, processes and procedures, instructions, and operational changes to staff schedules.

• Ensures that all required data is kept up to date in scheduling systems, meeting all timelines related to payroll reporting.

• Ensures adherence to the collective agreement, interprets and liaison with partners ensures adherence to established collective agreements, labour laws and legislation related to staff scheduling.

• Ensures the development and updating of scheduling protocols, policies, directives, guidelines, and standards related to daily deployment of Operational staff.

• Leads the research and development of policy alternatives in operational scheduling and administration.

• Supports the Administrators in the development and implementation of strategies on operational staffing and administrative needs for short/long-term performance objectives, project plans, efficient and effective best practices, processes and procedures.

• Monitors administration, maintenance and efficient usage of relevant technical systems, implements technical scheduling project; conducts research and reviews best practices to identify new areas of improvement and efficiencies in scheduling software and usage.

• Assists the Administrators in developing annual business/work plans and in developing service plans and staffing proposals.

• Provides input into budget and business plan development, policies and procedures.

• Responsible for the operational planning and setting of day-to-day tactical objectives for the team.

• Supervises staff, including recruitment, selection, hiring, scheduling, assigning and monitoring work, determining training and development needs, coaching and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies and practices.

• Ensures that operating staff work in a safe manner and utilize all required health and safety equipment and protective devices and follow all measures and procedures as required by the Occupational Health and Safety Act and Regulations and Regional Policies.

• Promotes the code of conduct, Regional values and HR policies with all staff of the section.

• Responds to customer enquiries directly and/or resolves difficult or highly sensitive complaints either verbally or in writing.

• Liaises, fosters and maintains positive relationships with internal staff and external contacts, government and non-government agencies and the public.

• Implements customer service strategies to ensure that services provided meet Regional customer service standards.

• Provides input to or prepares reports, briefing notes, presentations, statistics and analysis, for the Manager.

• Participates on committees, meetings, task forces, work groups and special projects, as directed.

• Manages information in accordance with legislation and corporate standards.

• Performs other duties as required to meet Divisional/Branch and Departmental objectives.

WHAT WE'RE LOOKING FOR

• Successful completion of a University Degree in Business/Public Administration, Finance, or related field or approved equivalent combination of education and experience
• Minimum three (3) years progressive experience in a health-related business environment including program administration/delivery, business planning/budgets, human resources management in a unionized environment, project management and program development, and demonstrated minimum of one (1) year of supervisory experience.
• Satisfactory Police Vulnerable Sector Checks (PVSC).
• Demonstrated understanding of scheduling techniques, methods and software applications.
• Demonstrated knowledge of relevant Standards, Acts and Regulations.
• Staff supervisory skills including knowledge of collective agreement administration and interpretation, labour relations principles and practices, and relevant employment legislation.
• Demonstrated ability in the Region’s leadership and corporate core competencies for this level.
• Strong leadership to proactively engage in accessibility, diversity, equity and inclusion initiatives, committing to and taking action to contribute to a more accessible, diverse, equitable and inclusive workplace.
• Excellent communication and interpersonal skills and ability to deal effectively with individuals, groups and external agencies.
• Advanced skills in virtual platforms and MS Office Suite including the use of virtual platforms for conducting meetings and/or presentations.
• Ability to travel to offsite locations, as required.
• Ability to work outside regular business hours.

Council Approval Date

Scheduled Weekly Hours

35 Hours

Scheduled Shifts

Operational Hours

Close Date

July 7, 2025

of Hires Needed

1

Union

Non Union Staff

.

Please apply online by 5:00PM EST of the closing date indicated above. As an alternative, you can apply via e-mail to careers@york.ca .

All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.