Position: Pre-Sales Systems Engineer – Business Solutions

Location: On-site | Richmond Hill, ON

Type: Full-Time | Salary + Benefits + Paid Time Off

Reports To: Senior Manager, Sales Engineering, Business Solutions

Position Overview We are seeking a highly motivated Pre-Sales Systems Engineer to join our Business Solutions team. In this client-facing role, you will be responsible for providing technical expertise throughout the sales cycle , working closely with the sales team, partners, and customers to understand their needs and design optimal solutions. This position requires a mix of technical proficiency, business acumen, and strong communication skills , with frequent interprovincial travel expected.

Key Responsibilities

• Deliver compelling technical presentations and product demonstrations to prospects, partners, and customers across various segments (resellers, end-users, distributors)
• Lead technical discovery sessions to assess customer needs and propose effective solutions
• Collaborate with Account Managers to build and execute strategic sales plans aligned with partner and customer objectives
• Develop and present detailed proposals, RFP/RFI responses, and technical documentation
• Be the primary technical point of contact for assigned partners and customers, offering trusted guidance and solutions
• Articulate technical value propositions, product differentiators, and architectural designs to both technical and executive audiences
• Work cross-functionally with internal teams (sales, marketing, product, and solution specialists) and partner teams (technical, sales, professional and managed services) to create go-to-market strategies
• Provide training on both new and existing products to internal teams and external stakeholders
• Communicate technology concepts effectively through whiteboarding, visual aids (Visio), and technical documentation
• Gather customer feedback and relay insights to the Product Management team for roadmap consideration
• Manage multiple concurrent opportunities while maintaining a high-quality customer experience
• Maintain accurate technical records in CRM systems including opportunity status, contact information, and engagement history
• Support and/or lead technical training events and enablement sessions for partners and internal teams
• Travel across provinces as required for customer meetings, events, and training sessions

Qualifications

• Diploma in Computer Science, Computer Engineering, or a related technical field
• 3+ years of experience in a pre-sales, systems engineering, or solutions architecture role
• Proven ability to manage the end-to-end technical sales cycle and contribute to strategic wins
• Experience building strong relationships with channel partners and stakeholders at all levels
• Excellent public speaking, presentation, and technical writing skills (RFP experience preferred)
• Demonstrated technical troubleshooting and problem-solving abilities
• Solid technical knowledge of:

• Wi-Fi, Ethernet Switching, Routing, Firewalls, and Network Access Control (NAC)
• IP Cameras, physical security systems, and sensors (asset)
• Python and API integrations (asset)

• Familiarity with whiteboarding, Visio diagrams, and other technical communication tools
• Industry-recognized certifications (e.g., CCNA, CWNP, CompTIA, etc.) are strong assets
• Experience working with vendors or resellers is preferred
• Must be legally eligible to work in Canada