Associate Systems Engineer
Top Benefits
About the role
WHO ARE WE?
We’re Manion, and this is the workplace you’ve been looking for. We’re a Canadian third party administrator of group benefits. We provide solutions to streamline the benefits process for large carriers and small businesses. Our work makes it possible for more Canadians to live healthy lives.
YOUR ROLE
We are looking for an Associate System Engineer to join our close-knit growing team, and we hope our search ends now, with you. This role will be based out of our Etobicoke, ON office on a hybrid basis, offering the ability to work a few days in office and a few days remotely each week.
The Associate System Engineer will be supporting the day-to-day IT operations environment primarily focusing on tier 1-2 technical support for Manion and extending to the Family of Companies across Canada. Additional responsibilities could include supporting systems and applications on-premise, cloud, SaaS. Reporting directly to the Supervisor, IT Operations and working with the rest of the team to support uniform solutions that meet our business objectives.
YOUR IMPACT
- You will acquire a comprehensive understanding of Manion & GHFoC’s IT Operations to effectively navigate and troubleshoot within the systems
- You will acquire a comprehensive understanding including hands-on experience of our onboarding/offboarding and user lifecycle management to successfully enable employees to be productive as soon as possible
- You will establish connections and build relationships with key personnel at the Manion office and across
- relevant departments to facilitate smooth cross- functional collaboration and information sharing
- You will collaborate closely with other department team members and peers to actively engage in knowledge transfer sessions, gaining insight into typical day-to- day tasks, processes, and best practices.
- You will strive to master these tasks to contribute effectively to the team's goals and overall success
- You will Develop a strong familiarity with the various departments and business operations of Manion and family of companies, ensuring a solid grasp of the overall company's structure and business.
WHAT TO EXPECT
- Maintain, manage and prioritize Help Desk queues and tasks
- Provide 1st, 2nd level support to on and off-site employees, including onboarding and offboarding of
- full-time, contractors across the Family of Companies
- Communicate effectively with end users and stakeholders – status updates, next steps, confirmation
- of issue resolution etc.
- Maintain complete documentation of work done/steps taken within tickets for historical reference or
- escalation purposes.
- Manage/update, monitor inventory of IT assets, ensuring accurate and up-to-date records
- Receive, ship, and manage the logistics of equipment, ensuring timely and secure delivery to designated
- locations
- Liaise with vendors and other IT personnel for incident resolution
- Participate in proactively monitor the health of the IT environment, including endpoints, on-premises, cloud, and disaster recovery systems, to ensure stability and performance.
- Install, configure, test and maintain operating systems, application software and system management tools
- when needed
- As needed, ability to research and find possible solutions to issues based on vendor documentation,
- help forums, knowledge bases (Microsoft etc.)
- Support on-call for afterhours requirements as needed
- Chronoscan knowledge would be an asset
- Occasional evening and weekend and travel required when necessary
THIS IS YOU
- Certificate or Diploma in a related field or equivalent industry experience
- 1-3 years’ experience in a similar role as a tier 1/2 support
- Experience with Office 365 Administration (tenant, Exchange, SharePoint, OneDrive, Teams)
- Experience with VOIP telephony specifically MS Teams
- Experience with Active Directory (including Azure AD),Intune, Group Policy.
- Ability to work both independently and in a team environment
- JIRA Service desk experience a plus
- Experience with scripting and automation tools such as PowerShell, MangeEngine experience is a plus
- Information Technology Infrastructure Library (ITIL) knowledge and experience a plus
- Experience troubleshooting connectivity TCP/IP, DNS, client VPN and tools such as ping, nslookup, etc.
- Experience from hospitality industry is an asset as it aligns with customer experience expectations we strive to provide
WHAT YOU'LL GET
- Comfortable and competitive compensation and benefits.
- Enjoy a minimum of 3 weeks' vacation with our company-wide policy.
- Benefit from flex days to maintain a healthy work-life balance.
- Engage in wellness programs to support your well-being.
- Grow your skills and knowledge through our employee education program.
YOUR COMPENSATION
At the time of this posting, the estimated annual base salary pay range for this position is $60,000-$70,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only pay and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.
WHY YOU WILL LOVE WORKING FOR MANION
This is a full-time, permanent position. Your work week will be 37.5 hours a week, working weekdays for 7.5 hours daily, with occasional overtime.
We have a very strong family-oriented culture. Our work is meaningful, connecting people to healthier lives. The biggest reason we love coming to work is that we love working together. That’s why finding the right fit is so important to us.
This is a fun, vibrant community to work in every day. We know each other by name, our social committee helps us celebrate achievements and mark life events. Our wellness committee facilitates fitness activities and brings in a nurse on a regular basis.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know.
Want to be part of a rapidly growing company that is transforming the way Canadian’s experience benefits? Apply now!
We thank everyone who applies to the Associate Systems Engineer; however, due to the volume of applications we receive, we are only able to contact candidates who have been selected for an interview.
About Manion Wilkins & Associates Ltd.
We’re Manion, a Canadian firm that provides third party benefits administration, payments, and consulting services. Providing solutions to streamline the administration of an organization’s pensions and health benefits, they know how to deliver the highest value. Manion leads the way in web-based plan access and administration, making it possible for Canadians to live healthy lives.
Associate Systems Engineer
Top Benefits
About the role
WHO ARE WE?
We’re Manion, and this is the workplace you’ve been looking for. We’re a Canadian third party administrator of group benefits. We provide solutions to streamline the benefits process for large carriers and small businesses. Our work makes it possible for more Canadians to live healthy lives.
YOUR ROLE
We are looking for an Associate System Engineer to join our close-knit growing team, and we hope our search ends now, with you. This role will be based out of our Etobicoke, ON office on a hybrid basis, offering the ability to work a few days in office and a few days remotely each week.
The Associate System Engineer will be supporting the day-to-day IT operations environment primarily focusing on tier 1-2 technical support for Manion and extending to the Family of Companies across Canada. Additional responsibilities could include supporting systems and applications on-premise, cloud, SaaS. Reporting directly to the Supervisor, IT Operations and working with the rest of the team to support uniform solutions that meet our business objectives.
YOUR IMPACT
- You will acquire a comprehensive understanding of Manion & GHFoC’s IT Operations to effectively navigate and troubleshoot within the systems
- You will acquire a comprehensive understanding including hands-on experience of our onboarding/offboarding and user lifecycle management to successfully enable employees to be productive as soon as possible
- You will establish connections and build relationships with key personnel at the Manion office and across
- relevant departments to facilitate smooth cross- functional collaboration and information sharing
- You will collaborate closely with other department team members and peers to actively engage in knowledge transfer sessions, gaining insight into typical day-to- day tasks, processes, and best practices.
- You will strive to master these tasks to contribute effectively to the team's goals and overall success
- You will Develop a strong familiarity with the various departments and business operations of Manion and family of companies, ensuring a solid grasp of the overall company's structure and business.
WHAT TO EXPECT
- Maintain, manage and prioritize Help Desk queues and tasks
- Provide 1st, 2nd level support to on and off-site employees, including onboarding and offboarding of
- full-time, contractors across the Family of Companies
- Communicate effectively with end users and stakeholders – status updates, next steps, confirmation
- of issue resolution etc.
- Maintain complete documentation of work done/steps taken within tickets for historical reference or
- escalation purposes.
- Manage/update, monitor inventory of IT assets, ensuring accurate and up-to-date records
- Receive, ship, and manage the logistics of equipment, ensuring timely and secure delivery to designated
- locations
- Liaise with vendors and other IT personnel for incident resolution
- Participate in proactively monitor the health of the IT environment, including endpoints, on-premises, cloud, and disaster recovery systems, to ensure stability and performance.
- Install, configure, test and maintain operating systems, application software and system management tools
- when needed
- As needed, ability to research and find possible solutions to issues based on vendor documentation,
- help forums, knowledge bases (Microsoft etc.)
- Support on-call for afterhours requirements as needed
- Chronoscan knowledge would be an asset
- Occasional evening and weekend and travel required when necessary
THIS IS YOU
- Certificate or Diploma in a related field or equivalent industry experience
- 1-3 years’ experience in a similar role as a tier 1/2 support
- Experience with Office 365 Administration (tenant, Exchange, SharePoint, OneDrive, Teams)
- Experience with VOIP telephony specifically MS Teams
- Experience with Active Directory (including Azure AD),Intune, Group Policy.
- Ability to work both independently and in a team environment
- JIRA Service desk experience a plus
- Experience with scripting and automation tools such as PowerShell, MangeEngine experience is a plus
- Information Technology Infrastructure Library (ITIL) knowledge and experience a plus
- Experience troubleshooting connectivity TCP/IP, DNS, client VPN and tools such as ping, nslookup, etc.
- Experience from hospitality industry is an asset as it aligns with customer experience expectations we strive to provide
WHAT YOU'LL GET
- Comfortable and competitive compensation and benefits.
- Enjoy a minimum of 3 weeks' vacation with our company-wide policy.
- Benefit from flex days to maintain a healthy work-life balance.
- Engage in wellness programs to support your well-being.
- Grow your skills and knowledge through our employee education program.
YOUR COMPENSATION
At the time of this posting, the estimated annual base salary pay range for this position is $60,000-$70,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only pay and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.
WHY YOU WILL LOVE WORKING FOR MANION
This is a full-time, permanent position. Your work week will be 37.5 hours a week, working weekdays for 7.5 hours daily, with occasional overtime.
We have a very strong family-oriented culture. Our work is meaningful, connecting people to healthier lives. The biggest reason we love coming to work is that we love working together. That’s why finding the right fit is so important to us.
This is a fun, vibrant community to work in every day. We know each other by name, our social committee helps us celebrate achievements and mark life events. Our wellness committee facilitates fitness activities and brings in a nurse on a regular basis.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know.
Want to be part of a rapidly growing company that is transforming the way Canadian’s experience benefits? Apply now!
We thank everyone who applies to the Associate Systems Engineer; however, due to the volume of applications we receive, we are only able to contact candidates who have been selected for an interview.
About Manion Wilkins & Associates Ltd.
We’re Manion, a Canadian firm that provides third party benefits administration, payments, and consulting services. Providing solutions to streamline the administration of an organization’s pensions and health benefits, they know how to deliver the highest value. Manion leads the way in web-based plan access and administration, making it possible for Canadians to live healthy lives.