Mobility 1st Ltd is the leading Rehab and Mobility Company in Southern Ontario. We encourage open communication, recognize and reward performance, and provide opportunity for growth. We are seeking a determined team player who would like to join our team. At Mobility 1st Ltd., we feel it is a great privilege and responsibility to serve our clients.

Position Summary: The Service Coordinator will be responsible for front line customer service for all service calls and/or walk in clients and consistently strive to maintain the highest levels of service and professionalism for every customer.

Responsibilities : A typical day would include scheduling deliveries and on-site service calls, working in-store with our service clients for drop-offs, pick-ups, and inquiries, as well you will be completing administration paperwork, and assisting others as needed.

In detail, you will act as point of contact for incoming service phone calls.

• Create and schedule all service issues.
• Appropriately assist customers with inquiries.
• Process and assist all walk-in clients.
• Enter and follow up on any part orders, create quotes
• Resolve customer complaints according to established guidelines or forward them to manager for further action.
• Service call entry and all associated follow-up.
• Ensure that customers are informed of service fees and collect payments.
• Ensure all orders are closed in accordance with policies and procedures and that proper payments are collected.
• Maintain accounts receivables, prepare invoices
• Comply with all company policies and procedures.
• Provide coverage for other customer service roles as required
• Assist others when your work is completed
• Perform other duties are requested by manager

Skills/Abilities:

• Excellent written and verbal communication skills.
• Professional and friendly phone manners
• Commitment to providing exceptional customer service and support.
• Competency with Microsoft Office software programs, e-mail and internet.
• Extremely well organized with the ability to keep meticulous records and filing systems, ability to multi-task.
• Detail oriented.
• Ability to work independently and problem solve.
• Ability to function as part of a team in a fast paced environment.
• Experience in a parts department (automotive or other) would be an asset.

What we offer:

• A supportive, team focused, and inclusive work environment
• Hourly wage of $17-19 per hour based on your experience
• 2 Weeks Vacation accrued at 4% of pay
• Weekends off, Monday to Friday, 9-5:30
• Health benefit spending account that can roll into RRSP
• Parking on site, also we are within a couple blocks of all major bus routes.
• Employee purchase discount of 25%

Job Types: Full-time, Permanent

Pay: $18.00 per hour

Expected hours: 38.5 per week

Additional pay:

• Overtime pay

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• London, ON N5W 2M7: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What drives you?
• Why would you like to be in a service department role?
• Are you available 9-530, Monday to Friday
• Give an example of a difficult situation that you had to resolve.

Experience:

• Customer service: 1 year (preferred)

Work Location: In person