About the role
Job Title: Digital Enrolment Agent / Customer Service Agent
Duration: 3.5 Months contract with possibility of extension
Location: Montreal, QC
Job Description:
A career as a Digital Enrolment Agent in the Digital Enrolment Integration Project team at client means acting as an expert with our clients in the configuration of their online banking interface. It means participating in video conference calls and guiding our customers step by step in the configuration of their platform. It means being a facilitator for our clients in the important step of migration to client, and an agent of positive change during this important step.
Your job:
Role: Support our customers via video conference in the configuration of their online banking solution.
- Expertise: Helping our clients better understand the language of finance and set up the ideal platform based on their business reality.
- Objectives: (1) To match all scheduled calls to the agent's agenda, (2) to respect the duration of calls, and (3) to ensure a 5-star escort experience to customers
Your team:
- As part of the migration project, you will be part of a temporary team and report to the Team Leader - Digital Membership. Our team stands out for its customer focus, its focus on delivering a high-quality experience/support, and our ability to evolve through uncertainty and change.
About Infotree Global Solutions
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.
Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.
Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.
About the role
Job Title: Digital Enrolment Agent / Customer Service Agent
Duration: 3.5 Months contract with possibility of extension
Location: Montreal, QC
Job Description:
A career as a Digital Enrolment Agent in the Digital Enrolment Integration Project team at client means acting as an expert with our clients in the configuration of their online banking interface. It means participating in video conference calls and guiding our customers step by step in the configuration of their platform. It means being a facilitator for our clients in the important step of migration to client, and an agent of positive change during this important step.
Your job:
Role: Support our customers via video conference in the configuration of their online banking solution.
- Expertise: Helping our clients better understand the language of finance and set up the ideal platform based on their business reality.
- Objectives: (1) To match all scheduled calls to the agent's agenda, (2) to respect the duration of calls, and (3) to ensure a 5-star escort experience to customers
Your team:
- As part of the migration project, you will be part of a temporary team and report to the Team Leader - Digital Membership. Our team stands out for its customer focus, its focus on delivering a high-quality experience/support, and our ability to evolve through uncertainty and change.
About Infotree Global Solutions
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.
Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.
Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.