CLOSING DATE: Open until filled.

Land****Acknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement

*George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment.*We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBC Vision

To be a college renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Description:

The Manager, Equity and Complaints Resolution, is responsible for the management of a team of OAREHRS advisors who provide front line service to the GBC community in response to requests, consults, reports, and complaints under the Human Rights Discrimination and Harassment Policy, the Sexual Harassment and Sexual Violence Policy, and the Freedom of Expression Policy. The Manager's prime responsibilities include the efficient and diligent administration of the requisite policies and processes, direct supervision of the advisor team, managing the collection of data and preparing monthly/quarterly/annual reports for compliance and community engagement, and the development and implementation of appropriate education & training strategies on the relevant policies and processes within the GBC community.

Key Responsibilities:

• Providing leadership, supervision (coaching, guidance, assign work, performance management, etc.), and direction to OAREHRS advisors.
• Providing administrative, operational, and management support for OAREHRS in implementing the Human Rights Discrimination and Harassment Policy, Sexual Assault and Sexual Violence Policy, and the AODA, ensuring compliance with these policies and related procedures, and service coordination across the College.
• Providing advice to the Director on case assessment and resolution options.
• Consulting and working collaboratively with Director and Senior Manager, Equity, Complaints and Investigations to respond to high-risk cases involving allegations of human rights or sexual assault/violence allegations, to manage risks, coordinate the response and resolution of the complaints.
• Consulting and working collaboratively with Director and Senior Manager, Equity Complaints and Investigation for cases to be triaged or referred for investigation, and to coordinate response on complex or high risks cases.
• Work collaboratively with other members of the OAREHRS team to create and implement a strategy for education and training College community members on OAREHRS’ policies and processes.
• Advise and provide collaborative support on the creation of educational modules, resource tools, and other training materials to support capacity building across the College.
• Guide advisors on sanctions -based education and training activities as part of complaints resolution processes.
• Responsible for workflow management, protocols, and supervision of the Case Management System.
• Data tracking, management and reporting of activities related to AODA, and complaint resolution including investigations in the areas of Sexual Violence, and Human Rights.
• Other related duties as assigned (e.g. casework, outreach activities, committee work).

Educational and Experience Requirements:

• Master’s Degree from a recognized post-secondary institution in relevant area.
• Post-graduate degree and/or professional designation (e.g. law, social work, dispute resolution, project management).
• Minimum seven (7) years of demonstrated experience dealing with highly sensitive, high profile and confidential information, and handling contentious issues with sensitivity, good judgement, and discretion.
• Demonstrated understanding of and experience with issues affecting underserved groups; experience working in a culturally relevant and responsive manner and proven experience developing initiatives to address the needs of Indigenous, Black and equity-deserving groups.
• Demonstrated experience with case management, including using case management software to collect, monitor, and report on case-related data (including individual cases and systemic trends).
• Demonstrated supervisory experience and highly developed coaching, mentoring and team building skills, with proven ability to lead and provide ongoing staff development to ensure an effective and productive work environment.
• Experience working in a high-stakes, fast-paced environment with tight deadlines and timelines.
• Project management expertise with strong data analysis skills and experience building strong working relationships and driving continuous improvement.
• Excellent understanding of (and significant experience applying) human rights legislation and related case law (including the Ontario Human Rights Code) and intersections with the Charter of Rights and Freedoms (e.g. freedom of expression), Occupational Health and Safety Act, the Employment Standards Act, the Workplace Safety and Insurance Act, and the Accessibility for Ontarians with Disabilities Act.
• Experience supervising, coaching, guiding, and/or enabling individuals and teams to implement organizational strategies while supporting effective onboarding, professional development and growth of team members.

Skills and Attributes:

• Familiarity with trauma-informed, anti-oppressive and anti-racist principles and practices and the ability to apply these appropriately to complaint resolution processes, decision-making and policy review.
• Significant knowledge of administrative fairness principles, along with extensive knowledge of human rights theory and practice; complaints handling and case management, applying policy and relevant legislation, managing complex equity issues, and promoting equitable practices that value inclusiveness and diversity.
• Demonstrated expertise in facilitation, mediation, conflict management and alternative dispute resolution (experience with restorative justice approaches to conflict resolution would be an asset).
• Proven ability to oversee the design and implementation of human rights and equity-related education, training and learning programs.
• Excellent judgement and analytical skills to assess complaints within the scope of the relevant policies and decide on the appropriate course of action.
• Understanding of relevant legislative compliance requirements from the Ministry of Colleges, Universities, Research Excellence and Security including but not limited to Bill 166 – Strengthening Accountability and Student Supports Act, relevant provisions of the Education Act and Regulations, and Sexual Violence and Harassment Plan Act etc.).
• Proficient computer skills including Microsoft Office.
• Proven ability to work under pressure to meet frequent deadlines; flexible, adaptable and responsive to change.
• Broad leadership skills managing a diverse team of experienced individuals.
• Demonstrated commitment to uphold the College’s values and priorities on the Truth and Reconciliation Calls to Action, diversity. equity.

Interview process may consist of a practical skills component.

Notes:

• The College requires proof of degrees, credentials, or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

About Us:

George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

Why work here?

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.

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