Top Benefits
About the role
Who you are
- 5+ years of experience in Customer Success, Account Management, or a related SaaS/technology field
- A proven track record of managing enterprise customers with a strong focus on driving revenue growth
- Sales background (e.g., BDR, Account Executive) with experience in running the full sales cycle
- Exceptional communication skills with the ability to confidently lead conversations with VP and C-level audiences
- A consultative and strategic mindset with the ability to translate customer needs into business opportunities
- You are proactive, highly organized, and able to manage competing priorities effectively
- You are comfortable discussing KPIs, ROI, and metrics to showcase success and inform your strategies
- Fluency in English is required; additional languages are a plus
What the job involves
- As a Senior Customer Success Manager at Uberall, you will be a strategic partner to our most valuable international enterprise clients
- This role is a unique hybrid, blending traditional Customer Success with a proactive, growth-focused Account Management mindset
- Your primary responsibility is to maximize the value our clients get from the Uberall platform, ensuring long-term retention and satisfaction
- Crucially, you will also be responsible for identifying and nurturing opportunities for expansion within your accounts
- A background in a sales-oriented environment is highly valued
- This experience is key to your ability to recognize new business needs, have strategic conversations with senior decision-makers, and generate qualified upsell leads for our sales team
- You will act as the trusted advisor who drives customer success and acts as a key driver of growth within your existing accounts
- Strategic Account Management & Retention: Manage a portfolio of strategic enterprise accounts, acting as the primary point of contact for all strategic matters. Develop a deep understanding of your clients' businesses to ensure Uberall solutions deliver measurable ROI and value
- Proactive Growth Identification: Actively identify, nurture, and develop expansion opportunities within your accounts. You will be responsible for strategically positioning additional products and services and generating qualified leads and working towards defined retention and upsell targets
- Relationship Building: Build and maintain strong, long-lasting relationships at all levels of the client organization, from day-to-day contacts to VP/C-level decision-makers, to ensure alignment on long-term partnership goals
- Value Delivery & Renewal: Lead strategic conversations and executive business reviews to showcase the value delivered by our platform. Support renewals and mitigate risks through clear account planning and proactive issue resolution
- Cross-Functional Collaboration: Serve as the voice of the customer internally, providing insights to influence product development. Collaborate cross-functionally with Customer Operations, Pre-Sales, Product, and Marketing to deliver best-in-class service and support
Benefits
- Corporate Shopping Discounts
- Dog Friendly Offices
- Home Office / Remote Work
- Language Courses (German & Business English)
- Flexible Working Hours
- State of the Art Hardware
- Personal Development Budget
- LinkedIn Learning & internal training
- Virtual Stock Option Plan (VSOP) and an Equity Plan (ESOP) for all eligible employees
About uberall
Uberall helps the world's most innovative brick and mortar businesses stay relevant, competitive, and profitable, by using digital technology to win clicks online and feet offline.
How we do it
Our hybrid customer experience platform powers the entire customer journey from online discovery, to store visit, to recommendation and repeat purchase.
Why we're different
We could talk about how we have the best UX, are trusted by the world's top brands, and manage more than a million locations. But what we pride ourselves on is delivering a stand-out experience for our customers, just as they do for their customers.
We don't focus only on visibility or reputation; we help brick and mortar businesses master the entire hybrid customer experience, simply and at scale. We don't use dubious sales and pricing tactics; we include the things that matter —and not those that don't — right from the start.
Why it matters
We make sure your business is not only found, but attracts and delights customers on every corner, across the globe - driving revenue and customer lifetime value, at scale.
Key Modules
Each part of the Uberall platform works together to get your business found, but the heavy lifters are:
Listings: Gather all your business listings under one roof and publish your location data to 125+ publishers. Enrich and update all your listings simultaneously and in real-time.
Reviews: Manage and reply to customer feedback at scale, to not only level up your chances of showing up in local searches, but of landing local sales.
Locator + Local Pages: Automatically generate indexable, individual pages for each location, to raise the ranking of your website and locations in search and map results.
Analytics and Insights: Power decisions that improve the performance of your business. Measure how well your locations show up online and uncover anything holding them back.
Top Benefits
About the role
Who you are
- 5+ years of experience in Customer Success, Account Management, or a related SaaS/technology field
- A proven track record of managing enterprise customers with a strong focus on driving revenue growth
- Sales background (e.g., BDR, Account Executive) with experience in running the full sales cycle
- Exceptional communication skills with the ability to confidently lead conversations with VP and C-level audiences
- A consultative and strategic mindset with the ability to translate customer needs into business opportunities
- You are proactive, highly organized, and able to manage competing priorities effectively
- You are comfortable discussing KPIs, ROI, and metrics to showcase success and inform your strategies
- Fluency in English is required; additional languages are a plus
What the job involves
- As a Senior Customer Success Manager at Uberall, you will be a strategic partner to our most valuable international enterprise clients
- This role is a unique hybrid, blending traditional Customer Success with a proactive, growth-focused Account Management mindset
- Your primary responsibility is to maximize the value our clients get from the Uberall platform, ensuring long-term retention and satisfaction
- Crucially, you will also be responsible for identifying and nurturing opportunities for expansion within your accounts
- A background in a sales-oriented environment is highly valued
- This experience is key to your ability to recognize new business needs, have strategic conversations with senior decision-makers, and generate qualified upsell leads for our sales team
- You will act as the trusted advisor who drives customer success and acts as a key driver of growth within your existing accounts
- Strategic Account Management & Retention: Manage a portfolio of strategic enterprise accounts, acting as the primary point of contact for all strategic matters. Develop a deep understanding of your clients' businesses to ensure Uberall solutions deliver measurable ROI and value
- Proactive Growth Identification: Actively identify, nurture, and develop expansion opportunities within your accounts. You will be responsible for strategically positioning additional products and services and generating qualified leads and working towards defined retention and upsell targets
- Relationship Building: Build and maintain strong, long-lasting relationships at all levels of the client organization, from day-to-day contacts to VP/C-level decision-makers, to ensure alignment on long-term partnership goals
- Value Delivery & Renewal: Lead strategic conversations and executive business reviews to showcase the value delivered by our platform. Support renewals and mitigate risks through clear account planning and proactive issue resolution
- Cross-Functional Collaboration: Serve as the voice of the customer internally, providing insights to influence product development. Collaborate cross-functionally with Customer Operations, Pre-Sales, Product, and Marketing to deliver best-in-class service and support
Benefits
- Corporate Shopping Discounts
- Dog Friendly Offices
- Home Office / Remote Work
- Language Courses (German & Business English)
- Flexible Working Hours
- State of the Art Hardware
- Personal Development Budget
- LinkedIn Learning & internal training
- Virtual Stock Option Plan (VSOP) and an Equity Plan (ESOP) for all eligible employees
About uberall
Uberall helps the world's most innovative brick and mortar businesses stay relevant, competitive, and profitable, by using digital technology to win clicks online and feet offline.
How we do it
Our hybrid customer experience platform powers the entire customer journey from online discovery, to store visit, to recommendation and repeat purchase.
Why we're different
We could talk about how we have the best UX, are trusted by the world's top brands, and manage more than a million locations. But what we pride ourselves on is delivering a stand-out experience for our customers, just as they do for their customers.
We don't focus only on visibility or reputation; we help brick and mortar businesses master the entire hybrid customer experience, simply and at scale. We don't use dubious sales and pricing tactics; we include the things that matter —and not those that don't — right from the start.
Why it matters
We make sure your business is not only found, but attracts and delights customers on every corner, across the globe - driving revenue and customer lifetime value, at scale.
Key Modules
Each part of the Uberall platform works together to get your business found, but the heavy lifters are:
Listings: Gather all your business listings under one roof and publish your location data to 125+ publishers. Enrich and update all your listings simultaneously and in real-time.
Reviews: Manage and reply to customer feedback at scale, to not only level up your chances of showing up in local searches, but of landing local sales.
Locator + Local Pages: Automatically generate indexable, individual pages for each location, to raise the ranking of your website and locations in search and map results.
Analytics and Insights: Power decisions that improve the performance of your business. Measure how well your locations show up online and uncover anything holding them back.