About the role
Company Bio
At Quinte Health, our four hospitals unite under the core values of Imagine It’s You, Value Everyone, We All Make a Difference, and Stronger Together. We work as one team to enhance lives, improve access to high-quality care, and build healthier communities—right where people need it most.
Located in scenic Quinte West, along the stunning Bay of Quinte, Trenton Memorial Hospital (TMH) serves a vibrant community rich in outdoor adventures, festivals, and family-friendly activities. As the regional hub for ophthalmology, we offer 24/7 emergency care, acute inpatient services, day surgeries, and a full range of outpatient diagnostics and specialty clinics.
At TMH, our dedicated team of healthcare professionals treats patients like family, delivering exceptional care with skill, compassion, and unwavering loyalty. Join us and be part of something truly special!
Position Summary
The incumbent provides front-line communication and clerical support for both internal and external stakeholders. This role is responsible for answering and directing calls, dispatching service requests, and addressing customer inquiries in a timely and professional manner. The position also monitors alarm systems, responds to emergency codes, troubleshoots basic telecommunications issues, and performs a variety of clerical tasks to support departmental operations. Proficiency with Microsoft Office and familiarity with telecommunications and network systems are essential. The role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Required
- Grade 12 education or equivalent education with working experience.
- Must have demonstrated typing and other basic clerical skills including computer ie. Microsoft Office, e-mail and faxing experience.
- For internal candidates, disciplinary and attendance records will be considered.
Duties
- Answers telephone and or console, takes messages, screens and re-routes calls for both internal and external customers.
- Dispatches tasks utilizing computer software.
- Resolves service problems to customer’s satisfaction.
- Monitors alarm panels and initiates response to codes and alarms
- Trouble shoots pager and telephone handling questions.
- Attends all dept./hospital in-service orientation and other meetings as required.
- Competence with telecommunications and network technology.
- Performs other clerical functions
- Performs other duties as assigned.
Equal Opportunity
We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or humanresources@quintehealth.ca for assistance.
Physical Demands Analysis
Strength
- Required Rarely – lifting average 5 pounds maximum 20 pounds, carrying, pushing/pulling
Mobility
- Required Constant – sitting
- Required Frequently – neck, elbow, wrist movements, fine finger movements and gripping
- Required Occasionally – standing on hard surfaces
- Required Rarely – walking on hard surfaces, balancing
Dexterity
- Required Often – prolonged fine finger movements,
- Required Frequently – gripping/grasping, eye/hand coordination
- Required Rarely – reaching with both hands,
About Quinte Health
Quinte Health provides a wide range of high quality health care services to 160,000 people living in the 7000 square kilometre region of Prince Edward and Hastings Counties and the southeast portion of Northumberland County.
Care is provided through four hospitals - Belleville General Hospital, North Hastings Hospital, Prince Edward County Memorial Hospital and Trenton Memorial Hospital - and includes four emergency departments, operating rooms at three sites, a rehabilitation day hospital, children's treatment centre, ambulatory care clinics, community mental health programs and a range of diagnostic services. There are inpatient beds for acute medical patients, intensive care, obstetrics, paediatrics, mental health, complex continuing care, rehabilitation and surgery.
Our 1700 staff members, along with 364 professional staff with privileges including doctors, nurse practitioners and mid-wives, provide primary and secondary patient care. Through partnership and innovation, the teams at the four hospitals of Quinte Health provide exceptional health care services to the residents of the area, close to home.
Our vision over the next five years is to foster healthier, more connected people and communities. We will achieve this by working even more closely between our teams, hospitals and partners to provide care as close to home as possible and to help build a stronger health care system for the future. The pandemic has reinforced the value of teamwork and collaboration, and that we are indeed stronger together. Many of the challenges facing hospitals today can only be solved in true partnership.
Our Values: Imagine it's you, Value everyone, Stronger Together, and We all make a difference.
About the role
Company Bio
At Quinte Health, our four hospitals unite under the core values of Imagine It’s You, Value Everyone, We All Make a Difference, and Stronger Together. We work as one team to enhance lives, improve access to high-quality care, and build healthier communities—right where people need it most.
Located in scenic Quinte West, along the stunning Bay of Quinte, Trenton Memorial Hospital (TMH) serves a vibrant community rich in outdoor adventures, festivals, and family-friendly activities. As the regional hub for ophthalmology, we offer 24/7 emergency care, acute inpatient services, day surgeries, and a full range of outpatient diagnostics and specialty clinics.
At TMH, our dedicated team of healthcare professionals treats patients like family, delivering exceptional care with skill, compassion, and unwavering loyalty. Join us and be part of something truly special!
Position Summary
The incumbent provides front-line communication and clerical support for both internal and external stakeholders. This role is responsible for answering and directing calls, dispatching service requests, and addressing customer inquiries in a timely and professional manner. The position also monitors alarm systems, responds to emergency codes, troubleshoots basic telecommunications issues, and performs a variety of clerical tasks to support departmental operations. Proficiency with Microsoft Office and familiarity with telecommunications and network systems are essential. The role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Required
- Grade 12 education or equivalent education with working experience.
- Must have demonstrated typing and other basic clerical skills including computer ie. Microsoft Office, e-mail and faxing experience.
- For internal candidates, disciplinary and attendance records will be considered.
Duties
- Answers telephone and or console, takes messages, screens and re-routes calls for both internal and external customers.
- Dispatches tasks utilizing computer software.
- Resolves service problems to customer’s satisfaction.
- Monitors alarm panels and initiates response to codes and alarms
- Trouble shoots pager and telephone handling questions.
- Attends all dept./hospital in-service orientation and other meetings as required.
- Competence with telecommunications and network technology.
- Performs other clerical functions
- Performs other duties as assigned.
Equal Opportunity
We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or humanresources@quintehealth.ca for assistance.
Physical Demands Analysis
Strength
- Required Rarely – lifting average 5 pounds maximum 20 pounds, carrying, pushing/pulling
Mobility
- Required Constant – sitting
- Required Frequently – neck, elbow, wrist movements, fine finger movements and gripping
- Required Occasionally – standing on hard surfaces
- Required Rarely – walking on hard surfaces, balancing
Dexterity
- Required Often – prolonged fine finger movements,
- Required Frequently – gripping/grasping, eye/hand coordination
- Required Rarely – reaching with both hands,
About Quinte Health
Quinte Health provides a wide range of high quality health care services to 160,000 people living in the 7000 square kilometre region of Prince Edward and Hastings Counties and the southeast portion of Northumberland County.
Care is provided through four hospitals - Belleville General Hospital, North Hastings Hospital, Prince Edward County Memorial Hospital and Trenton Memorial Hospital - and includes four emergency departments, operating rooms at three sites, a rehabilitation day hospital, children's treatment centre, ambulatory care clinics, community mental health programs and a range of diagnostic services. There are inpatient beds for acute medical patients, intensive care, obstetrics, paediatrics, mental health, complex continuing care, rehabilitation and surgery.
Our 1700 staff members, along with 364 professional staff with privileges including doctors, nurse practitioners and mid-wives, provide primary and secondary patient care. Through partnership and innovation, the teams at the four hospitals of Quinte Health provide exceptional health care services to the residents of the area, close to home.
Our vision over the next five years is to foster healthier, more connected people and communities. We will achieve this by working even more closely between our teams, hospitals and partners to provide care as close to home as possible and to help build a stronger health care system for the future. The pandemic has reinforced the value of teamwork and collaboration, and that we are indeed stronger together. Many of the challenges facing hospitals today can only be solved in true partnership.
Our Values: Imagine it's you, Value everyone, Stronger Together, and We all make a difference.