Interested in a career at Langara College?

Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply!

Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.

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Job Title:

Audio Visual Maintenance Technician

Employee Group:

CUPE

Employee Type:

Permanent

Start Date:

Monday, June 16 2025

End Date (if applicable):

Job Description:

The Audio Visual Maintenance Technician supports the efficient operation of AV systems and equipment across the College and at satellite campus location(s). This includes presentation systems in classrooms, meeting rooms, and auditoriums, Nursing simulation systems, video conferencing systems, theatre lighting control systems, and centralised digital signage. The Technician is required to install, maintain, and support a wide range of professional audio, video, and control equipment and systems. As delegated by the supervisor, this position executes a variety of projects and tasks. This position also delegates tasks and provides directions to junior team members in resolving routine technical issues.

Duties & Responsibilities:

1. Installs and maintains AV systems and equipment:

• Installs AV equipment and systems: mounting projectors and displays, building equipment racks, assembling components, terminating various connectors, pulling cables, and etc;
• Programs and configures presentation systems and components including touch panels, control processors, scaling switchers, wireless collaboration devices, and audio DSPs;
• Commissions and tests AV systems, ensures that installed equipment and system performance adhere to internal and applicable industry standards;
• Optimises equipment and systems for minimal downtime;
• Proactively monitors deployed systems and equipment;
• Performs routine and preventative maintenance, deploys firmware and programming updates for AV equipment and systems;
• Troubleshoots and repairs malfunctioning College owned AV equipment, coordinates equipment repairs and replacements as needed;
• Decommissions and properly disposes of EOL/EOS and surplus equipment;
• Follows WHMIS and OH&S practices, ensures that equipment is safely installed within provisions of relevant regulations;
• Works with various IT teams, College departments, trades, and contractors on the installation and maintenance of College AV equipment and systems.

2. Provides technical support to clients on audio visual related requests:

• Diagnoses, troubleshoots and resolves technical issues related to video displays, projectors, control automation systems, video conferencing, sound re-enforcement, computer peripherals and other presentation technologies;
• Acts as an escalation point for advanced support requests;
• Prioritises, tracks, and updates incidents and requests using an IT Service Management system on a regular basis to reflect current information and status;
• Follows established client support procedures; works directly with users to troubleshoot AV issues; follows up to ensure timely resolutions;
• Works with technical personnel within IT and other College departments to resolve Service Desk tickets and support AV infrastructure;
• Provides assistance to junior personnel and in other areas as directed;
• Answers technical or practical questions relating to the use of technology;
• Provides training to users on AV presentation technologies.

3. Performs an important role in the successful delivery of projects:

• In consultation with the supervisor and the IT management team, plans, prioritises and executes projects of various complexities, including classroom upgrades, equipment replacement, system standardisation, and deployment of technologies in new or renovated facilities;
• As directed by the supervisor, follows standard AV project management process to ensure timely completion of projects and that operational and performance requirements are met;
• Works with stakeholders to maintain client satisfaction;
• Assists in the design of AV systems according to client and budget requirements;
• Assists in developing long-term strategies and capacity planning for meeting future educational technology needs;
• Collaborates with IT management to establish and implement AV related practices and procedures;
• Provides regular status updates on projects and tasks.

4. Creates and maintains documentation and records:

• Develops content for training manuals and instructional guides for users and internal teams;
• Works with the supervisor to establish and maintain standards; provides recommendations in developing technical standards, specifications and guidelines.
• Maintains inventory records on applicable AV and IT assets;
• Provides and maintains documentation on ongoing projects; ensures that documentation, including system diagrams and deficiency reports, on existing systems are up-to-date;
• Follows a knowledge centered support approach, creates and maintains knowledge articles on the knowledge management database;
• Collects data on AV related issues; evaluates documented resolutions and analyses emerging trends to preempt future problems.

5. Performs other related duties in the following areas, as directed:

• Prototypes and evaluates new equipment and systems for demonstration and future deployment;
• Researches and recommends capital and operational purchases;
• Maintains an inventory of spare parts and consumables, places orders as needed;
• Provides recommendations to workflows and escalation procedures;
• Maintains appropriate professional designations and knowledge of current AV and IT trends and developments, by various methods including attending seminars, conferences, and taking specialised training;
• Attends staff meetings, project meetings, and other ad hoc meetings as needed;
• Establishes and maintains working relationships with peers and contacts with access to information and to key business partners;
• Handles sensitive information pertaining to network and system security with discretion;
• Monitors and trains junior team members in absence of senior team members.

Qualifications Required:

Education Requirements

• Successful completion of a relevant two-year diploma or Grade 12 plus additional specialized training of over 2 years.
• Four (4) years of recent related experience in audio visual system maintenance and integration, and providing technical and instructional support to users.
• Successful completion of the Extron Control Specialist certification program.
• An equivalent combination of education and experience may be considered.
• Extensive experience with AV system design, installation, configuration, programming, testing, troubleshooting, repair, and maintenance.
• Experience with analysing and interpreting electronic and architectural drawings and diagrams.
• Knowledge of IT network standards, protocols, topologies, and networking hardware applicable to the deployment of AV control system.
• Knowledge of current industry standards (e.g. ANSI, AVIXA) and best practices.
• Knowledge of both PC and Mac hardware and software, with proficiency in office, graphics editing and drafting applications including Adobe Photoshop, Adobe Illustrator, MS Visio.
• Experience working in a team-oriented, collaborative environment.

Desirable Assets

• InfoComm Certified Technology Specialist (CTS).
• ITIL Foundation Certification.
• Other relevant industry recognised credentials from Extron, Crestron, Biamp, Panasonic, InfoComm and etc.
• Knowledge of and experience with IT ticketing and knowledge management applications required for providing user support.
• Knowledge of and experience with collaboration applications required for team communication, including O365 and Slack.
• Knowledge of and experience in UX, interaction design, or graphic design.
• Knowledge of and experience with high-level programming language (e.g. Python).

Skills & Abilities

• Excellent communication skills, both written and oral, with an ability to express complex technical concepts to both technical and non-technical individuals.
• Excellent organisational and time management skills.
• Excellent research, analytical reasoning, and problem-solving skills.
• Proficiency with a variety of manual and power tools, and electronic instruments commonly used in the AV industry.
• Excellent diagnostic skills in both analog and digital electronics.
• Aptitude for mechanical customisation.
• Strong attention to detail.
• Ability to absorb and retain new information quickly.
• Ability to work within the framework of established standards, procedures, and policies.
• Ability to follow applicable WorkSafe practices and guidelines.
• Ability to work independently and to initiate activities as appropriate.
• Ability to work in a group environment, adapting to different roles as needed.
• Ability to establish, maintain, and foster effective working relationships with other college employees, students, external vendors and contractors.
• Ability to adapt with constant technological and institutional changes.
• Ability to maintain composure when dealing with difficult individuals and challenging situations.
• Intercultural competence: ability to communicate effectively and appropriately with people of various cultures.

Working Conditions

• Candidate must be able to perform physically demanding tasks on a frequent basis, including climbing ladders, working in confined spaces, lifting and/or carrying equipment up to 25 kg.
• Ability to arrange suitable transportation and travel within the Lower Mainland.
• Ability to work flexible hours during early mornings, evenings, and weekends.
• Overtime may be required to meet deadlines.

Hours & Days of Work: 8:30am - 5:00pm Monday to Friday.

Why Join Langara?

At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honouring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance.

** Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual **

We offer the following benefits:

• Extensive medical, dental, and vision coverage

• Hybrid-work program for eligible positions

• Generous vacation package plus paid time off during college winter closure (1 week in December)

• Employer paid defined benefit pension plan

• Potential eligibility for educational, training, and developmental programs

• Access to on-site daycare subject to availability

• Tuition waivers for courses at Langara College, subject to space availability

• Course/program tuition reimbursements

• Wellness classes and campus engagement events

Salary Range:

$38.76 - $43.16 per hour

Pay Grade:

CUPE IT Paygrade D

Scheduled Weekly Hours:

37.5

Hours may vary according to the needs of the department.

Compressed Workweek (Fortnight):

No

Closing Date:

Wednesday, June 4 2025

People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please

contact

us.

If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please

contact

our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the

CUPE Collective Agreement

. Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union.

Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.

We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.

Langara is committed to enhancing our diverse workforce.