Top Benefits
About the role
Associate, Marketing & Operations
About Axiell
Axiell helps over 13,000 customers share cultural information and knowledge with the world. Our platforms, software, and services help customers manage their collections, preserve cultural heritage, enhance learning, promote reading, and increase public engagement and accessibility. Our customers are libraries, museums, archives and schools in 60+ countries.
We develop innovative digital tools to transform the way our clients’ organizations work and communicate with their customers. We do this from 20+ offices worldwide, with headquarters in Sweden. If you want to know more about us and our products, please visit www.axiell.com.
ABOUT THE ROLE
We are seeking a detail-oriented and highly organized Associate, Marketing & Operations to oversee core business functions supporting our North American operations. This role combines administrative, HR, financial, and compliance responsibilities to ensure smooth daily operations across Canada and the United States.
This position reports to the Director of Marketing & Operations, North America, but you’ll also work closely with sales, project delivery, and customer support. This is a great opportunity to join a small team working at the forefront of museum technology.
KEY RESPONSIBILITIES
Operations
- Perform a range of general office administrative duties, including answering phones, handling incoming and outgoing mail, and managing office supply inventory.
- Process and monitor accounts receivable and payable in alignment with established financial policies and procedures, including invoicing and collections.
- Maintain and update customer data within the ERP system.
- Ensure compliance with applicable tax and legal regulations across various jurisdictions in Canada and the United States.
- Act as the HR liaison for approximately 35 employees across ALM, Inc. and ALM Canada, Inc., supporting both entities with consistent HR practices.
- Provide administrative support for HR functions such as onboarding, offboarding, payroll, and benefits administration.
- Assist with ongoing ISO27001 information security initiatives, including documentation management and coordination of internal audits.
Marketing
- Perform accurate data entry and ongoing maintenance in the CRM system and marketing intelligence platform.
- Provide logistical and administrative support for marketing events, including industry trade shows, conferences, and the company’s annual user conference.
Please note that you will be an essential team lead during the 2026 office relocation project. There are also additional opportunities to participate in marketing projects, if desired!
Qualifications
- 5+ years of experience in business operations, office management, and/or HR administration.
- Fundamental understanding of accounting processes, including invoicing, collections, and ERP systems.
- Experience with Younium, Microsoft Dynamics, or similar tools a plus.
- Knowledge of cross-border employment practices (US/Canada) preferred.
- Proficiency with HRIS platforms such as TriNet or similar.
- Excellent organizational and communication skills.
- Ability to work independently while collaborating across departments.
What We Offer
- Competitive salary and benefits
- Collaborative, mission-driven team
- Opportunities to work with cultural institutions across North America
- A modern, hybrid work environment based out of our Toronto office
SOUNDS GREAT! HOW DO I APPLY?
To apply, please send us your up-to-date resume and covering letter explaining why you are interested in the position, how you are uniquely qualified for the role.
Don’t meet every single requirement? At Axiell, we are dedicated to building a diverse and inclusive workplace and are committed to the principles of employment equity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyways and tell us why you are the perfect candidate we’re looking for!
Need support during your application?
Rebecca Sommerfeldt (Human Resources)
rebecca.sommerfeldt@axiell.com
About Axiell Group
Axiell serves libraries, schools, archives, museums and authorities with technically advanced and innovative solutions developed in close cooperation with its customers. More than 1000 library organizations with thousands of branches use an Axiell library management system and Axiell Arena, a tool for the virtual library. The systems for archives and museums, are used by over 3400 archives and museums over the world. More than 3000 schools use an Axiell system. The Axiell Group, with its headquarter based in Lund has more than 290 employees based out of offices in Sweden, Abu Dhabi, Australia, Canada, Denmark, Finland, Germany, the Netherlands, New Zealand, the UK and the USA. Together, we form one of the world’s largest companies in these sectors.
To find out more about us and our products, please visit www.axiell.com
Top Benefits
About the role
Associate, Marketing & Operations
About Axiell
Axiell helps over 13,000 customers share cultural information and knowledge with the world. Our platforms, software, and services help customers manage their collections, preserve cultural heritage, enhance learning, promote reading, and increase public engagement and accessibility. Our customers are libraries, museums, archives and schools in 60+ countries.
We develop innovative digital tools to transform the way our clients’ organizations work and communicate with their customers. We do this from 20+ offices worldwide, with headquarters in Sweden. If you want to know more about us and our products, please visit www.axiell.com.
ABOUT THE ROLE
We are seeking a detail-oriented and highly organized Associate, Marketing & Operations to oversee core business functions supporting our North American operations. This role combines administrative, HR, financial, and compliance responsibilities to ensure smooth daily operations across Canada and the United States.
This position reports to the Director of Marketing & Operations, North America, but you’ll also work closely with sales, project delivery, and customer support. This is a great opportunity to join a small team working at the forefront of museum technology.
KEY RESPONSIBILITIES
Operations
- Perform a range of general office administrative duties, including answering phones, handling incoming and outgoing mail, and managing office supply inventory.
- Process and monitor accounts receivable and payable in alignment with established financial policies and procedures, including invoicing and collections.
- Maintain and update customer data within the ERP system.
- Ensure compliance with applicable tax and legal regulations across various jurisdictions in Canada and the United States.
- Act as the HR liaison for approximately 35 employees across ALM, Inc. and ALM Canada, Inc., supporting both entities with consistent HR practices.
- Provide administrative support for HR functions such as onboarding, offboarding, payroll, and benefits administration.
- Assist with ongoing ISO27001 information security initiatives, including documentation management and coordination of internal audits.
Marketing
- Perform accurate data entry and ongoing maintenance in the CRM system and marketing intelligence platform.
- Provide logistical and administrative support for marketing events, including industry trade shows, conferences, and the company’s annual user conference.
Please note that you will be an essential team lead during the 2026 office relocation project. There are also additional opportunities to participate in marketing projects, if desired!
Qualifications
- 5+ years of experience in business operations, office management, and/or HR administration.
- Fundamental understanding of accounting processes, including invoicing, collections, and ERP systems.
- Experience with Younium, Microsoft Dynamics, or similar tools a plus.
- Knowledge of cross-border employment practices (US/Canada) preferred.
- Proficiency with HRIS platforms such as TriNet or similar.
- Excellent organizational and communication skills.
- Ability to work independently while collaborating across departments.
What We Offer
- Competitive salary and benefits
- Collaborative, mission-driven team
- Opportunities to work with cultural institutions across North America
- A modern, hybrid work environment based out of our Toronto office
SOUNDS GREAT! HOW DO I APPLY?
To apply, please send us your up-to-date resume and covering letter explaining why you are interested in the position, how you are uniquely qualified for the role.
Don’t meet every single requirement? At Axiell, we are dedicated to building a diverse and inclusive workplace and are committed to the principles of employment equity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyways and tell us why you are the perfect candidate we’re looking for!
Need support during your application?
Rebecca Sommerfeldt (Human Resources)
rebecca.sommerfeldt@axiell.com
About Axiell Group
Axiell serves libraries, schools, archives, museums and authorities with technically advanced and innovative solutions developed in close cooperation with its customers. More than 1000 library organizations with thousands of branches use an Axiell library management system and Axiell Arena, a tool for the virtual library. The systems for archives and museums, are used by over 3400 archives and museums over the world. More than 3000 schools use an Axiell system. The Axiell Group, with its headquarter based in Lund has more than 290 employees based out of offices in Sweden, Abu Dhabi, Australia, Canada, Denmark, Finland, Germany, the Netherlands, New Zealand, the UK and the USA. Together, we form one of the world’s largest companies in these sectors.
To find out more about us and our products, please visit www.axiell.com