About the Job:

Reporting to the Manager of Central Intake & Access, the Central Intake & Access Coordinator will be indirectly supporting the community in the Central Intake & Access programs and will be the first point of contact for our applicants and families, to ensure that they are navigated to the appropriate services.

Duties and Responsibilities:

• Provide administrative support to the Program Manager(s) and staff as appropriate

• Track, review, and prepare month end absence and expense reports for sign off

• Provide training to staff regarding the proper maintenance of clinical charts and their requirements

• Receive, process, and forward referrals into designated programs

• Record minutes of meetings and conduct file audits as necessary

• Coordinate staff meetings and trainings

• Develop and maintain professional relationships with external partners

• Participate in program planning and development; participate in quality improvement and program evaluation initiatives

• Understand and be able to integrate a philosophy of person-centered and person-directed care into daily responsibilities

• Strong customer service skills for telephone and in-person support through an equity, diversity, and inclusion lens

• Consult referral source as needed to help clients and families navigate through the mental health and addictions services as well as supportive housing

• Strong critical thinking skills to help promote smooth transfers of care for clients and families

• Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission, Vision, and Values

• Passionate about supporting a culture of equity, diversity and inclusion

• Demonstrate ability to uphold PHIPA legislation

• Excellent written and verbal communication skills

• Strong interpersonal and organizational skills

• Be self-directed and reliable to achieve consistent goals

• Profound knowledge and experience working with a diverse population of varying levels of education, professions, and personal life experiences from a broad range of cultural and socio-economic backgrounds

• Able to multi-task and work well under pressure in a fast-paced environment

• Indirectly responsible for client safety

Qualifications:

• Bachelor’s Degree or Diploma in Business Administration, Social Services, or equivalent
• 3+ years’ experience with Administrative Support
• Experience with supporting individuals in various stages of mental health wellness is an asset
• A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage is an asset
• ASIST training is an asset
• Training in CPI, CPR, & First Aid is an asset
• Strong knowledge of MS Suite (Word, Excel, PowerPoint, Outlook, Adobe)

Reporting Function:

The Central Intake & Access Coordinator will report directly to the Manager of Central Intake & Access. They will work with both internal and external partners and will interact with all levels within the organization. They will have no supervisory responsibilities.

They will be a support system, resource, and an advocator for the team and Company.

Working Conditions and Physical Requirements:

• Day shifts (Monday – Friday) with the ability to work excess/overtime hours where required
• Able to sit and/or stand for prolonged periods of time
• Able to answer and communicate telephone calls and general computer use
• Computer screen use (multiple screens if applicable) for prolonged periods of time
• Average amount of physical effort is required. Requires the ability of handling light and moderate weight objects including equipment, IS equipment (printers, etc.) and office supplies
• Vehicle travel to all organization sites is required

SHIP Values:

• Compassion, Hope, Inclusive, Respect, Professional

Please note that we use automated screening tools as part of our recruitment process and are reviewed to support fair and equitable hiring practices.

Monday - Friday | 8:30am - 4:30pm
NON-UNION | 37.5 hours per week