Customer Service Representative - English / Chinese
Top Benefits
About the role
Department / Branch: Richmond Branch
Reports to: Branch Manager and Operations Officer
Employment Type: Full-Time, Permanent
Location: 6740 No. 3 Road, Richmond, BC V6Y 2C2
Responsibilities:
- Provide quality customer service to new and existing clients;
- Complete customer transactions in a courteous, accurate, and timely manner;
- Process counter transactions in a way that meets customer expectations;
- Identify sales opportunities and refer them to the sales team for follow-up and closure to meet business goals set by the Branch;
- Provide administrative support to Customer Relation Representatives and the Operations Officer.
Requirements:
- Minimum of post-secondary degree or College Diploma in Finance, Economics, Accounting, Business Administration, or a related field. A higher degree is an asset;
- Minimum of one years of customer service or cashier experience. Banking experience is an asset;
- Strong communication and interpersonal skill;
- Strong verbal and written communication skills in English and Chinese to effectively perform the responsibilities of the position. Verbal Cantonese skills are considered an asset;
- Excellent attention to details;
- Willingness to learn and self-motivation to support the team;
- Ability to work under pressure to meet deadlines and handle difficult situations;
- Demonstrated effectiveness in achieving work accuracy on the first attempt;
- Strong common sense and patience, especially when addressing customer requests and inquires;
- Proven adherence to bank policies and procedures.
Job Types: Full-time, Permanent
Additional pay:
- Overtime pay
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Tuition reimbursement
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Application question(s):
- As per request by the job, are you able to deliver services in both English and Chinese with work proficiency?
Education:
- Secondary School (preferred)
Experience:
- Customer Service or Cashier: 1 year (preferred)
Work Location: In person
About Industrial and Commercial Bank of China (Canada)
Industrial and Commercial Bank of China (Canada) ("the Bank") is a Canadian chartered bank that provides comprehensive retail and corporate banking services. The name of the Bank is changed from the previously known The Bank of East Asia (Canada) since July 2, 2010. The Bank's new name reflects the relationship with its parent, Industrial and Commercial Bank of China Limited, the world's largest bank by market capitalization, deposits and profitability. We are dedicated to growing our business and making sure we continue to meet and exceed our customers' needs and expectations. We now operate a network of seven branches in Toronto and Vancouver.
With the support of strong management, leading technology, wide range of products and services and capital from the parent bank, the Bank will be actively engaged in serving both Canadian and Chinese clients while promoting bilateral trades and economic activities between Canada and China. Adhering to integrity, discipline and customer oriented business philosophy of the parent bank, the Bank will strive to become a new bridge for Sino-Canada trade and economic exchanges and a new platform for bilateral financial exchanges and cooperation.
Customer Service Representative - English / Chinese
Top Benefits
About the role
Department / Branch: Richmond Branch
Reports to: Branch Manager and Operations Officer
Employment Type: Full-Time, Permanent
Location: 6740 No. 3 Road, Richmond, BC V6Y 2C2
Responsibilities:
- Provide quality customer service to new and existing clients;
- Complete customer transactions in a courteous, accurate, and timely manner;
- Process counter transactions in a way that meets customer expectations;
- Identify sales opportunities and refer them to the sales team for follow-up and closure to meet business goals set by the Branch;
- Provide administrative support to Customer Relation Representatives and the Operations Officer.
Requirements:
- Minimum of post-secondary degree or College Diploma in Finance, Economics, Accounting, Business Administration, or a related field. A higher degree is an asset;
- Minimum of one years of customer service or cashier experience. Banking experience is an asset;
- Strong communication and interpersonal skill;
- Strong verbal and written communication skills in English and Chinese to effectively perform the responsibilities of the position. Verbal Cantonese skills are considered an asset;
- Excellent attention to details;
- Willingness to learn and self-motivation to support the team;
- Ability to work under pressure to meet deadlines and handle difficult situations;
- Demonstrated effectiveness in achieving work accuracy on the first attempt;
- Strong common sense and patience, especially when addressing customer requests and inquires;
- Proven adherence to bank policies and procedures.
Job Types: Full-time, Permanent
Additional pay:
- Overtime pay
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Tuition reimbursement
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Application question(s):
- As per request by the job, are you able to deliver services in both English and Chinese with work proficiency?
Education:
- Secondary School (preferred)
Experience:
- Customer Service or Cashier: 1 year (preferred)
Work Location: In person
About Industrial and Commercial Bank of China (Canada)
Industrial and Commercial Bank of China (Canada) ("the Bank") is a Canadian chartered bank that provides comprehensive retail and corporate banking services. The name of the Bank is changed from the previously known The Bank of East Asia (Canada) since July 2, 2010. The Bank's new name reflects the relationship with its parent, Industrial and Commercial Bank of China Limited, the world's largest bank by market capitalization, deposits and profitability. We are dedicated to growing our business and making sure we continue to meet and exceed our customers' needs and expectations. We now operate a network of seven branches in Toronto and Vancouver.
With the support of strong management, leading technology, wide range of products and services and capital from the parent bank, the Bank will be actively engaged in serving both Canadian and Chinese clients while promoting bilateral trades and economic activities between Canada and China. Adhering to integrity, discipline and customer oriented business philosophy of the parent bank, the Bank will strive to become a new bridge for Sino-Canada trade and economic exchanges and a new platform for bilateral financial exchanges and cooperation.