Primary Job Posting Location:

Calgary, Alberta Canada

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages as well as various inside clerical tasks. This role will currently be primarily responsible for addressing customer concerns in a prompt and professional manner.

Job Type: Part-Time / Permanent

Workdays: Monday to Friday (must be able to work ALL 5 days of the week)

Shift Hours: 5.00 PM to 10.00 PM (must be able to work a minimum of 25 hrs. per week)

Shift Duration: 5 hours a day (requires flexibility with Start-could be at 6.00 PM and Finish time-could be at 11.00 PM)

**Work Location:**22 AERO DRIVE NE CALGARY, AB T2E 8Z9

Wage Salary: $17.75 per hour

Key Responsibilities and Duties

• Delivers outstanding customer service to customers and telephone inquiries by finding and processing DCR/DCOs requests (including those with an ICN)
• Operation of material and package handling equipment.
• Answers center phone and helps resolve package concerns.
• Receive and accept parcels and packages for exception processing including:
• Research and update the DIS labels.
• Resolve any ECS packages that can be fixed using DA system.
• Research mislabeled packages.
• Call customers to validate address corrections.
• E2DC corrections live for delivery same day.
• Damage Inspections of damaged packages.
• Damage reports.
• Retapes/Rewraps.
• Sort, scan, label and secure parcels and packages on shelves for holds and inventory.
• Process the opening and closing of ERN (International) packages.
• Process/release futured packages for next delivery date.
• Pull and send back expired hold and will-call packages.
• Process expired COD packages.
• Skid and shrink wrap shipments awaiting resolution.
• Putt packages on pallets or belts for sorters to scan and load to package cars, trailers, and UPS aircraft.
• Process on-road exceptions.
• Find exceptions on driver package cars.
• Solve and maintain customer concerns/ECMs that are sent to the building via the SRC system Operates all equipment, software, and devices and trains others.
• Maintains a clean, organized, and safe working environment.
• Moves skids of packages to different areas.
• Communicates with OMS/Supervisors any issues.

Requirements

• Proficiency in navigating and finding locations using maps, GPS devices, and map books.
• Ability to lift-up to 70 lbs. (32kg) unassisted. Typical package weight ranges from 25-35 lbs.
• Intermediate computer skills: Access, Excel, and Word (Microsoft Office).
• Ability to work in a fast-paced environment.
• Excellent verbal and written communication skills
• Bachelor's degree or international equivalent – Preferred

Expenses/Working Conditions

• Exposed to hot/cold temperatures when working outdoors and warehouse facilities.
• Wear a company-provided uniform and adhere to the company’s Appearance Guidelines.

Compensation and Benefits

• 2 weeks of paid vacation after one year of service.
• Vision, health, and dental benefits after 60 days of service.
• Overtime.
• Weekly Pay/ Direct Deposit- Every Friday.
• Immediate access to UPS ‘Employee Discounts’ upon hiring.
• Paid training.
• Pension Plan.
• Free Onsite Parking.
• Opportunity for advancement within a Fortune 50 Company.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.