technical support agent
Top Benefits
About the role
Overview Languages
English
Education
- Other trades certificate or diploma
Experience 1 year to less than 2 years
Hybrid
Work must be completed both in person and remotely.
Work setting
- Help desk
Responsibilities Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Supervision
- No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
- Microsoft certified IT professional (MCITP)
- Network+ Certification
- A+ Certification
Experience and specialization
Computer and technology knowledge
- iOS
- Networking software
- Networking hardware
- Internet
- Mac OS
- Zendesk
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
Type of experience
- Call centre
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
- Own vehicle
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Other Benefits
- Parking available
About Dominion Lending Centres Inc
Dominion Lending Centres (DLC) is Canada’s #1 national mortgage company with more than 3,700 Mortgage Professionals spanning the country.
With access to multiple lending institutions, including banks, credit unions and trust companies, our licensed team of mortgage professionals is familiar with a vast array of available mortgage products - ranging from first-time homebuyer programs to financing for the self-employed to financing for those with credit blemishes.
And, best of all, Dominion Lending Centres' mortgage professionals work for you - not the lenders - to ensure you receive the best rates and products available in today’s marketplace.
Whether you're looking to purchase your very first home or upgrade to a new home, renew your existing mortgage, refinance your mortgage to free up some equity, purchase investment properties or vacation homes, or lease business-related equipment, Dominion Lending Centres has a variety of products available to meet your unique needs.
Launched in January 2006, DLC quickly grew to fund more than $14 billion in mortgage volume in 2013 – the largest origination volume of any Canadian brokerage.
DLC continues to be recognized by PROFIT Magazine as one of Canada’s Fastest-Growing Companies – making the PROFIT HOT 50 list of Emerging Growth Companies (2009 & 2010), PROFIT 200 (2012) and PROFIT 500 (2013 & 2014). DLC and our agents are recognized annually at the CMP Canadian Mortgage Awards – the Oscars of the Canadian mortgage brokering landscape.
Dominion Lending Centres' mortgage professionals are available anytime, anywhere, evenings and weekends - and we'll even come to you!
technical support agent
Top Benefits
About the role
Overview Languages
English
Education
- Other trades certificate or diploma
Experience 1 year to less than 2 years
Hybrid
Work must be completed both in person and remotely.
Work setting
- Help desk
Responsibilities Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Supervision
- No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
- Microsoft certified IT professional (MCITP)
- Network+ Certification
- A+ Certification
Experience and specialization
Computer and technology knowledge
- iOS
- Networking software
- Networking hardware
- Internet
- Mac OS
- Zendesk
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
Type of experience
- Call centre
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
- Own vehicle
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Other Benefits
- Parking available
About Dominion Lending Centres Inc
Dominion Lending Centres (DLC) is Canada’s #1 national mortgage company with more than 3,700 Mortgage Professionals spanning the country.
With access to multiple lending institutions, including banks, credit unions and trust companies, our licensed team of mortgage professionals is familiar with a vast array of available mortgage products - ranging from first-time homebuyer programs to financing for the self-employed to financing for those with credit blemishes.
And, best of all, Dominion Lending Centres' mortgage professionals work for you - not the lenders - to ensure you receive the best rates and products available in today’s marketplace.
Whether you're looking to purchase your very first home or upgrade to a new home, renew your existing mortgage, refinance your mortgage to free up some equity, purchase investment properties or vacation homes, or lease business-related equipment, Dominion Lending Centres has a variety of products available to meet your unique needs.
Launched in January 2006, DLC quickly grew to fund more than $14 billion in mortgage volume in 2013 – the largest origination volume of any Canadian brokerage.
DLC continues to be recognized by PROFIT Magazine as one of Canada’s Fastest-Growing Companies – making the PROFIT HOT 50 list of Emerging Growth Companies (2009 & 2010), PROFIT 200 (2012) and PROFIT 500 (2013 & 2014). DLC and our agents are recognized annually at the CMP Canadian Mortgage Awards – the Oscars of the Canadian mortgage brokering landscape.
Dominion Lending Centres' mortgage professionals are available anytime, anywhere, evenings and weekends - and we'll even come to you!