Top Benefits
About the role
About Us:
Sinclair Technologies, a division of Norsat International Inc., is a leading designer and manufacturer of antenna and RF signal conditioning products, systems, and coverage solutions. Sinclair products are used extensively in public safety and private industry communication networks, such as emergency services (police, fire, ambulance, and military), transportation, natural resources, and utilities. We have over 70 years of industry-leading expertise in all aspects of antenna and RF signal conditioning design and manufacturing. With a strong focus on R&D, we continue to expand our product offerings and offer industry-leading technical solutions.
We have an innovative and outstanding team of industry professionals who drive our ongoing success at Sinclair. We strive to offer a supportive, inclusive, and nurturing environment that helps our employees expand their careers and reach their highest potential.
www.sinctech.com/pages/about-us
Summary:
Position: Customer Service Manager
Reports to: Executive General Manager
Position Type: Permanent, Full-Time
Location: Aurora, Ontario
We are looking for a proactive and experienced Customer Service Manager to oversee a team of customer service agents and ensure high levels of customer satisfaction. The ideal candidate will combine hands-on customer service skills with leadership abilities to guide, mentor, and support the team. You will help resolve complex customer issues, monitor performance metrics, and support continuous improvement in service quality.
What You’ll Do:
- Lead the customer service team to manage and grow relationships with customers by acting as their primary point of contact and ensuring high customer satisfaction levels by delivering exceptional service and support.
- Collaborate with internal teams, including sales, product management, engineering, planning, production, and shipping, to address customer feedback, resolve issues, and ensure the smooth delivery of products and services proactively and promptly.
- Monitor customer health metrics, track success KPIs, and regularly report on customer outcomes to the leadership team.
- Handle escalated customer inquiries or complaints to ensure prompt and satisfactory resolution
- Distribute accounts among the customer service team members to optimize the workload.
- Drive process improvement opportunities, such as process automation, system integration, and workflow optimization.
- Assist in the development of customer success playbooks and resources.
- Receive, process, and administer a set of customer quotes and orders.
- Foster a positive and motivating team environment.
- Assist other CSR team members as needed.
- Other duties as assigned
What You’ll Bring:
- Diploma or Degree in Production, Electronics, or the equivalent.
- Be familiar with common electronic RF measuring instruments like signal generator network analyzer.
- Strong technical ability to read assembly drawings and instructions, assemble and test a variety of antenna products, and use simple jigs, fixtures, and hand tools as required.
- Exceptional time management skills, with the ability to prioritize tasks and meet production deadlines.
- Detail-oriented mindset, with a keen eye for identifying errors or defects in the production process.
- Strong problem-solving abilities, with the capacity to quickly identify and address production issues.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Must be able to lift 25 Kg from the floor to normal bench height.
- Knowledge of safety and quality standards, with a commitment to enforcing them.
- Skilled in MS office such as Excel, Word, and Outlook and ERP software like Microsoft Dynamic.
- Able to work overtime and/or shift work.
What We Offer:
- Paid vacation days.
- 5 paid sick days.
- Employer comprehensive health benefits package.
- RRSP matching.
- Up to an annual maximum of $2,000 per year job related professional development fund for designations and accreditations.
- Employee Referral Program.
- Employee Award Program.
- Plenty of on-site parking & a 5-minute walk to GO Train station.
- Office located in a serene location full of greenery in Aurora, ON
- Employee events & initiatives.
Applicants must hold either a Canadian citizenship, Canadian Permanent Residency, or Work/ Study Permit. Unfortunately, we are unable to assist in work authorization.
We thank all applicants in advance for their interest; however, only those under consideration will be contacted.
About Sinclair Technologies
A leading provider for antenna and RF conditions products and systems, Sinclair Technologies offers expert solutions for Public Safety, Defense, Wireless Networks, and Transport Communications.
Norsat International Inc., founded in 1977, is a leading provider of innovative communication solutions that enable the transmission of data, audio and video for challenging applications and environments.
Top Benefits
About the role
About Us:
Sinclair Technologies, a division of Norsat International Inc., is a leading designer and manufacturer of antenna and RF signal conditioning products, systems, and coverage solutions. Sinclair products are used extensively in public safety and private industry communication networks, such as emergency services (police, fire, ambulance, and military), transportation, natural resources, and utilities. We have over 70 years of industry-leading expertise in all aspects of antenna and RF signal conditioning design and manufacturing. With a strong focus on R&D, we continue to expand our product offerings and offer industry-leading technical solutions.
We have an innovative and outstanding team of industry professionals who drive our ongoing success at Sinclair. We strive to offer a supportive, inclusive, and nurturing environment that helps our employees expand their careers and reach their highest potential.
www.sinctech.com/pages/about-us
Summary:
Position: Customer Service Manager
Reports to: Executive General Manager
Position Type: Permanent, Full-Time
Location: Aurora, Ontario
We are looking for a proactive and experienced Customer Service Manager to oversee a team of customer service agents and ensure high levels of customer satisfaction. The ideal candidate will combine hands-on customer service skills with leadership abilities to guide, mentor, and support the team. You will help resolve complex customer issues, monitor performance metrics, and support continuous improvement in service quality.
What You’ll Do:
- Lead the customer service team to manage and grow relationships with customers by acting as their primary point of contact and ensuring high customer satisfaction levels by delivering exceptional service and support.
- Collaborate with internal teams, including sales, product management, engineering, planning, production, and shipping, to address customer feedback, resolve issues, and ensure the smooth delivery of products and services proactively and promptly.
- Monitor customer health metrics, track success KPIs, and regularly report on customer outcomes to the leadership team.
- Handle escalated customer inquiries or complaints to ensure prompt and satisfactory resolution
- Distribute accounts among the customer service team members to optimize the workload.
- Drive process improvement opportunities, such as process automation, system integration, and workflow optimization.
- Assist in the development of customer success playbooks and resources.
- Receive, process, and administer a set of customer quotes and orders.
- Foster a positive and motivating team environment.
- Assist other CSR team members as needed.
- Other duties as assigned
What You’ll Bring:
- Diploma or Degree in Production, Electronics, or the equivalent.
- Be familiar with common electronic RF measuring instruments like signal generator network analyzer.
- Strong technical ability to read assembly drawings and instructions, assemble and test a variety of antenna products, and use simple jigs, fixtures, and hand tools as required.
- Exceptional time management skills, with the ability to prioritize tasks and meet production deadlines.
- Detail-oriented mindset, with a keen eye for identifying errors or defects in the production process.
- Strong problem-solving abilities, with the capacity to quickly identify and address production issues.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Must be able to lift 25 Kg from the floor to normal bench height.
- Knowledge of safety and quality standards, with a commitment to enforcing them.
- Skilled in MS office such as Excel, Word, and Outlook and ERP software like Microsoft Dynamic.
- Able to work overtime and/or shift work.
What We Offer:
- Paid vacation days.
- 5 paid sick days.
- Employer comprehensive health benefits package.
- RRSP matching.
- Up to an annual maximum of $2,000 per year job related professional development fund for designations and accreditations.
- Employee Referral Program.
- Employee Award Program.
- Plenty of on-site parking & a 5-minute walk to GO Train station.
- Office located in a serene location full of greenery in Aurora, ON
- Employee events & initiatives.
Applicants must hold either a Canadian citizenship, Canadian Permanent Residency, or Work/ Study Permit. Unfortunately, we are unable to assist in work authorization.
We thank all applicants in advance for their interest; however, only those under consideration will be contacted.
About Sinclair Technologies
A leading provider for antenna and RF conditions products and systems, Sinclair Technologies offers expert solutions for Public Safety, Defense, Wireless Networks, and Transport Communications.
Norsat International Inc., founded in 1977, is a leading provider of innovative communication solutions that enable the transmission of data, audio and video for challenging applications and environments.