Head Custodian
About the role
Company West Edmonton Mall
Department
Parks Custodial
Closing Date
Aug 15, 2025
The Head Custodian is responsible for leading the custodial team in the absence of the Custodial Supervisor and providing operational support as required. This role involves overseeing daily cleaning activities, ensuring cleanliness standards are met, and assisting with various tasks to maintain facility operations.
Primary Responsibilities
- Supervising, coordinating, and directing the activities of custodial staff ensuring daily cleaning duties are performed to departmental standards across all Parks & Attractions.
- Overseeing on-the-floor routines, specific tasks, and completion of cleaning activities to consistently meet cleanliness standards.
- Acting as a leader and mentor to custodial staff, providing training and development to ensure effective performance and adherence to departmental expectations Establishing and implementing routines and coordinating work activities with other departments while responding to special requests and problem-solving tasks when required.
- Assisting with monitoring facility quality control / quality assurance and staff productivity levels while ensuring correct and safe utilization and maintenance of all cleaning equipment, supplies and materials.
- Ensuring all products, materials, and supplies are well stocked and utilized efficiently and cost-effectively.
- Enforcing adherence to West Edmonton Mall Occupational Health and Safety policies, procedures, and standards.
- Ensuring all Custodial Staff follow department policies and procedures.
- Sitting in on employee performance evaluations & employee discipline.
- Cleaning Duties as required and assigned.
Desired Qualifications
- Minimum of 2 years of supervisory experience in custodial or cleaning management, ideally in large-scale facilities.
- Strong problem-solving, communication, and crisis management skills.
- Excellent interpersonal and customer service skills, with a keen eye for detail.
Terms Of Employment
- This is a full-time position that requires flexible availability, including days, evenings, weekends and holidays.
- Must be able to pass a basic security clearance.
Apply
About West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel)
West Edmonton Mall
Developed, owned, managed and operated by Triple Five®, the stores, attractions and services at West Edmonton Mall®, located in Edmonton, Alberta, Canada, combine to form the most comprehensive retail, hospitality and entertainment complex on Earth. As the prototype for mixed-use entertainment facilities, West Edmonton Mall remains the benchmark by which all other entertainment-oriented malls are judged.
Fantasyland Hotel
Located directly inside West Edmonton Mall, world-renowned Fantasyland Hotel allows guests convenient access to the shops, restaurants, and attractions that WEM hosts. Featuring standard guest rooms along with unique theme rooms such as Polynesian, Princess, and Roman, Fantasyland Hotel provides guests with an unforgettable stay. Guests travelling for business, may be eligible for the Fantasy Corporate Rate.
In addition to the famous guest rooms, Fantasyland Hotel features 25,000 square feet of conference space, perfect for weddings, corporate events, or conferences. Lastly, the talented Fantasyland Hotel culinary team will ensure guests’ taste buds are satisfied whether dining at L2 Grill or having an exceptional meal in the hotel banquet space.
Head Custodian
About the role
Company West Edmonton Mall
Department
Parks Custodial
Closing Date
Aug 15, 2025
The Head Custodian is responsible for leading the custodial team in the absence of the Custodial Supervisor and providing operational support as required. This role involves overseeing daily cleaning activities, ensuring cleanliness standards are met, and assisting with various tasks to maintain facility operations.
Primary Responsibilities
- Supervising, coordinating, and directing the activities of custodial staff ensuring daily cleaning duties are performed to departmental standards across all Parks & Attractions.
- Overseeing on-the-floor routines, specific tasks, and completion of cleaning activities to consistently meet cleanliness standards.
- Acting as a leader and mentor to custodial staff, providing training and development to ensure effective performance and adherence to departmental expectations Establishing and implementing routines and coordinating work activities with other departments while responding to special requests and problem-solving tasks when required.
- Assisting with monitoring facility quality control / quality assurance and staff productivity levels while ensuring correct and safe utilization and maintenance of all cleaning equipment, supplies and materials.
- Ensuring all products, materials, and supplies are well stocked and utilized efficiently and cost-effectively.
- Enforcing adherence to West Edmonton Mall Occupational Health and Safety policies, procedures, and standards.
- Ensuring all Custodial Staff follow department policies and procedures.
- Sitting in on employee performance evaluations & employee discipline.
- Cleaning Duties as required and assigned.
Desired Qualifications
- Minimum of 2 years of supervisory experience in custodial or cleaning management, ideally in large-scale facilities.
- Strong problem-solving, communication, and crisis management skills.
- Excellent interpersonal and customer service skills, with a keen eye for detail.
Terms Of Employment
- This is a full-time position that requires flexible availability, including days, evenings, weekends and holidays.
- Must be able to pass a basic security clearance.
Apply
About West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel)
West Edmonton Mall
Developed, owned, managed and operated by Triple Five®, the stores, attractions and services at West Edmonton Mall®, located in Edmonton, Alberta, Canada, combine to form the most comprehensive retail, hospitality and entertainment complex on Earth. As the prototype for mixed-use entertainment facilities, West Edmonton Mall remains the benchmark by which all other entertainment-oriented malls are judged.
Fantasyland Hotel
Located directly inside West Edmonton Mall, world-renowned Fantasyland Hotel allows guests convenient access to the shops, restaurants, and attractions that WEM hosts. Featuring standard guest rooms along with unique theme rooms such as Polynesian, Princess, and Roman, Fantasyland Hotel provides guests with an unforgettable stay. Guests travelling for business, may be eligible for the Fantasy Corporate Rate.
In addition to the famous guest rooms, Fantasyland Hotel features 25,000 square feet of conference space, perfect for weddings, corporate events, or conferences. Lastly, the talented Fantasyland Hotel culinary team will ensure guests’ taste buds are satisfied whether dining at L2 Grill or having an exceptional meal in the hotel banquet space.