About the role
For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate.
Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!
The Opportunity:
We are looking for an Area Manager to join our fast-paced and dynamic Operations team. H&R Block Area Manager reports to the District Manager and is champion of the overall client experience; providing superior knowledge and support services to the company-owned and/or franchise office teams within a defined area.
Key Areas of Responsibility:
- Lead the operation and management of the assigned area to ensure successful implementation of Company policy and procedures across assigned tax offices
- Develop, recommend, and implement strategy to increase revenue and maximize profit
- Ensure the area team consistently follows the client service model and builds strong relationships to deliver a GREAT experience that brings value and exceeds client expectations; Owner and driver of the overall client experience
- Responsible for full cycle recruitment of seasonal and off-season associates
- Responsible for scheduling, monitoring labor costs, training & development, coaching and employee relations including performance feedback and evaluations
- Conduct monthly in-depth review of financials; and report anomalies, and errors back to the District Manager
- Assist with analysis of retail footprint, including locations selection of new/relocated offices
- Review client survey results weekly and follow up on all client concerns when escalated
- Conduct regular visits to offices within the assigned area
- Provide support and guidance to Franchise owners where applicable
- Assist in corporate training & development initiatives; including presentations
Key Qualifications:
- Five years’ of experience leading a workforce containing a varied skill set; preferably within retail or similar customer-orientated industry. A combination of education and work related experiences will be considered.
- Demonstrated experience leading multi-unit locations in retail or service environment
- Past experience with customer experience programs
- Experience working with Franchise owners would be considered an asset
- Excellent employee relation, coaching, interpersonal and communication skills
- Exposure to a seasonal business environment would be considered a strong asset
- Experience in corporate training, development and presentation skills
- Ability to plan and coordinate workload and adapt to initiatives simultaneously to meet project commitments
- Willingness to work flexible hours and travel
- Proficient in MS applications (Word, Excel, PowerPoint, Outlook)
We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.
H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
About H&R Block Canada
We’re Canada’s leading tax preparation firm for over 60 years – delivering value to Canadians by our expertise and knowledge in handling all tax situations and by our commitment to making Canadian’s tax filing experience the best it can be.
Our dedicated team of Tax Experts are trained through our highly regarded H&R Block Tax Academy®. Through in-depth training, our experts are well equipped to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate.
We continuously evolve to meet our clients' ever-changing needs through our digital products, in-office experience, and knowledgeable Tax Experts. We know taxes, and we apply that expertise to peoples' lives to offer them the best solutions – allowing us the ability to serve our clients anywhere, anyway, anytime.
Our Canadian headquarters are located in Calgary, Alberta, and we serve taxpayers in nearly 1,000 offices across the country, both in person and virtually. Of those offices over 300 are owned and operated by our community of Franchise Owners.
Beyond providing tax filing services to our clients, we work hard to support our communities through not-for-profit initiatives, including providing free filing services to Canadians in need through our Returning Hope Program.
Working at Block. Our success begins with our talented Associates. We know that the ability to deliver outstanding client service and products starts with having the best talent on our team! At H&R Block Canada we’ve built a culture of recognizing our Associates and celebrating the many talents our diverse teams have to offer. Working at Block is an opportunity to grow with the strongest brand in the tax preparation industry and build a rewarding career.
About the role
For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate.
Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!
The Opportunity:
We are looking for an Area Manager to join our fast-paced and dynamic Operations team. H&R Block Area Manager reports to the District Manager and is champion of the overall client experience; providing superior knowledge and support services to the company-owned and/or franchise office teams within a defined area.
Key Areas of Responsibility:
- Lead the operation and management of the assigned area to ensure successful implementation of Company policy and procedures across assigned tax offices
- Develop, recommend, and implement strategy to increase revenue and maximize profit
- Ensure the area team consistently follows the client service model and builds strong relationships to deliver a GREAT experience that brings value and exceeds client expectations; Owner and driver of the overall client experience
- Responsible for full cycle recruitment of seasonal and off-season associates
- Responsible for scheduling, monitoring labor costs, training & development, coaching and employee relations including performance feedback and evaluations
- Conduct monthly in-depth review of financials; and report anomalies, and errors back to the District Manager
- Assist with analysis of retail footprint, including locations selection of new/relocated offices
- Review client survey results weekly and follow up on all client concerns when escalated
- Conduct regular visits to offices within the assigned area
- Provide support and guidance to Franchise owners where applicable
- Assist in corporate training & development initiatives; including presentations
Key Qualifications:
- Five years’ of experience leading a workforce containing a varied skill set; preferably within retail or similar customer-orientated industry. A combination of education and work related experiences will be considered.
- Demonstrated experience leading multi-unit locations in retail or service environment
- Past experience with customer experience programs
- Experience working with Franchise owners would be considered an asset
- Excellent employee relation, coaching, interpersonal and communication skills
- Exposure to a seasonal business environment would be considered a strong asset
- Experience in corporate training, development and presentation skills
- Ability to plan and coordinate workload and adapt to initiatives simultaneously to meet project commitments
- Willingness to work flexible hours and travel
- Proficient in MS applications (Word, Excel, PowerPoint, Outlook)
We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.
H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
About H&R Block Canada
We’re Canada’s leading tax preparation firm for over 60 years – delivering value to Canadians by our expertise and knowledge in handling all tax situations and by our commitment to making Canadian’s tax filing experience the best it can be.
Our dedicated team of Tax Experts are trained through our highly regarded H&R Block Tax Academy®. Through in-depth training, our experts are well equipped to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate.
We continuously evolve to meet our clients' ever-changing needs through our digital products, in-office experience, and knowledgeable Tax Experts. We know taxes, and we apply that expertise to peoples' lives to offer them the best solutions – allowing us the ability to serve our clients anywhere, anyway, anytime.
Our Canadian headquarters are located in Calgary, Alberta, and we serve taxpayers in nearly 1,000 offices across the country, both in person and virtually. Of those offices over 300 are owned and operated by our community of Franchise Owners.
Beyond providing tax filing services to our clients, we work hard to support our communities through not-for-profit initiatives, including providing free filing services to Canadians in need through our Returning Hope Program.
Working at Block. Our success begins with our talented Associates. We know that the ability to deliver outstanding client service and products starts with having the best talent on our team! At H&R Block Canada we’ve built a culture of recognizing our Associates and celebrating the many talents our diverse teams have to offer. Working at Block is an opportunity to grow with the strongest brand in the tax preparation industry and build a rewarding career.