Senior Field Adjuster, Property Claims – Waterloo, Ontario
Top Benefits
About the role
What You Will Do…
- Investigate complex losses through assessing severe property damage, documenting scenes with photos and diagrams, identifying origin/cause, and preparing detailed estimates.
- Oversee high-value residential, commercial, and farm claims, set reserves, and negotiate settlements.
- Be the key liaison for high-severity claims with brokers, agents, and vendors, communicating empathetically and professionally with policyholders.
- Coordinate with external vendors and legal professionals as needed for expert input and dispute resolution.
- Share expertise with colleagues, mentor on complex losses, and collaborate with internal stakeholders to align field practices with company standards.
- Act as a frontline leader during catastrophe response situations, conducting urgent site inspections, supporting team triage, and participating in CAT readiness planning.
- Meet all regulatory and privacy requirements for claims handling and recommend process improvements for efficiency and accuracy.
What You Will Bring…
- 7-10 years of experience in property claims adjusting, with a focus on large or complex field losses.
- Post-secondary education in Insurance, Construction, or related field; CIP designation strongly preferred.
- Expert-level understanding of property construction, restoration practices, estimating software (especially Xactimate), and building code considerations.
- Proficient in digital field tools, mobile documentation apps, and claims management systems.
- Exceptional investigative, analytical, and problem-solving skills.
- Strong communication and interpersonal abilities with a customer-first mindset.
- Ability to work independently, manage multiple priorities, and travel extensively within the service region.
- High degree of professionalism, discretion, and technical leadership.
What we offer ….
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan.
Intrigued? We can’t wait to hear from you! Apply today!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply! Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
About Heartland Mutual Insurance
Heartland Farm Mutual Inc. became a legal entity, formed from the merger of North Waterloo Farmers Mutual and Oxford Mutual. These two parent companies brought together long-standing experience in serving Ontario’s insurance needs. In August 2021, Heartland Farm Mutual amalgamated with The Kings Mutual Insurance Company of Berwick, Nova Scotia. The Kings Mutual Insurance Company has been fulfilling the needs of residential, commercial, and agricultural policyholders in Nova Scotia since 1904.
Heartland Farm Mutual is in your community. Whether you're in agriculture, a business owner or a homeowner, more than ever, people like you appreciate the value of the mutual insurance alternative.
Our Vision
To be the leading Mutual dedicated to fulfilling our promise with a personal approach.
Our Mission
Providing tailored insurance solutions through exemplary customer experience-building on our legacy of protecting agribusiness and communities.
Our Values
• Integrity – Our strong moral principles are demonstrated by our commitment to honesty and fairness in all our interactions. • Diversity and Inclusion – We recognize and appreciate diversity and value the contributions of all by fostering an inclusive environment. • Accountability – We deliver on our promises and assume ownership of our actions. • Community & Environment – We contribute positively to improve the quality of life and the sustainability of our communities. • Progressive – We seize value opportunities and embrace change. • Customer Focus – We focus on providing the best customer experience and create outcomes that deliver long term value.
Senior Field Adjuster, Property Claims – Waterloo, Ontario
Top Benefits
About the role
What You Will Do…
- Investigate complex losses through assessing severe property damage, documenting scenes with photos and diagrams, identifying origin/cause, and preparing detailed estimates.
- Oversee high-value residential, commercial, and farm claims, set reserves, and negotiate settlements.
- Be the key liaison for high-severity claims with brokers, agents, and vendors, communicating empathetically and professionally with policyholders.
- Coordinate with external vendors and legal professionals as needed for expert input and dispute resolution.
- Share expertise with colleagues, mentor on complex losses, and collaborate with internal stakeholders to align field practices with company standards.
- Act as a frontline leader during catastrophe response situations, conducting urgent site inspections, supporting team triage, and participating in CAT readiness planning.
- Meet all regulatory and privacy requirements for claims handling and recommend process improvements for efficiency and accuracy.
What You Will Bring…
- 7-10 years of experience in property claims adjusting, with a focus on large or complex field losses.
- Post-secondary education in Insurance, Construction, or related field; CIP designation strongly preferred.
- Expert-level understanding of property construction, restoration practices, estimating software (especially Xactimate), and building code considerations.
- Proficient in digital field tools, mobile documentation apps, and claims management systems.
- Exceptional investigative, analytical, and problem-solving skills.
- Strong communication and interpersonal abilities with a customer-first mindset.
- Ability to work independently, manage multiple priorities, and travel extensively within the service region.
- High degree of professionalism, discretion, and technical leadership.
What we offer ….
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan.
Intrigued? We can’t wait to hear from you! Apply today!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply! Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
About Heartland Mutual Insurance
Heartland Farm Mutual Inc. became a legal entity, formed from the merger of North Waterloo Farmers Mutual and Oxford Mutual. These two parent companies brought together long-standing experience in serving Ontario’s insurance needs. In August 2021, Heartland Farm Mutual amalgamated with The Kings Mutual Insurance Company of Berwick, Nova Scotia. The Kings Mutual Insurance Company has been fulfilling the needs of residential, commercial, and agricultural policyholders in Nova Scotia since 1904.
Heartland Farm Mutual is in your community. Whether you're in agriculture, a business owner or a homeowner, more than ever, people like you appreciate the value of the mutual insurance alternative.
Our Vision
To be the leading Mutual dedicated to fulfilling our promise with a personal approach.
Our Mission
Providing tailored insurance solutions through exemplary customer experience-building on our legacy of protecting agribusiness and communities.
Our Values
• Integrity – Our strong moral principles are demonstrated by our commitment to honesty and fairness in all our interactions. • Diversity and Inclusion – We recognize and appreciate diversity and value the contributions of all by fostering an inclusive environment. • Accountability – We deliver on our promises and assume ownership of our actions. • Community & Environment – We contribute positively to improve the quality of life and the sustainability of our communities. • Progressive – We seize value opportunities and embrace change. • Customer Focus – We focus on providing the best customer experience and create outcomes that deliver long term value.