Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Title: Support Worker – Men’s Emergency Shelter Services (Evening/Nights)

Division: Alberta and Northern Territories

Ministry Unit/Dept: NWT Resource Centre

Location: Yellowknife

Reporting To: Community Services and Shelter Supervisor

Job Family: TBD

Generic Job Title: Shelter worker –Nights

Pay Band: $24.70

Date Approved: TBD

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values:

The Salvation Army Canada and Bermuda Territory has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.

Service: We reach out to support others without discrimination.

Dignity: We respect and value each other, recognizing everyone’s worth.

Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose summary:

Under the direction of the Community Services Supervisor the employee provides resident support services, on-site supervision and security for the NWT Resource Centre.

Accountabilities:

Assists with completion of initial/ongoing assessment for each client:

• Providing supervisor with client admission information
• Observing, reporting, and recording client behaviour
• Informing supervisor of any significant changes in client’s condition
• Orienting the client to the facility
• Completing concise, reliable documentation of clients presenting condition and other pertinent factors
• Completes daily standard documentation: assessment forms, client records (progress notes), communication book, and other relevant client reports.
• Enters HIFIS
• Client Referrals – Hospital; RCMP

Provides basic supportive care to clients:

• provides needed personal hygiene items.
• supports and reinforces case management decisions and direction.
• conducts general building security checks.
• provides appropriate crisis intervention.
• communicates a non-judgemental attitude towards clients.
• supports, coaches, and encourages clients
• provides food services
• participates in shift reporting,
• attends and participates in staff meetings
• provides concise and pertinent information about client status.
• helps in daily planning and implementation of client support care.
• treats team members respectfully
• works within the framework of the core values
• Performs housekeeping duties
• Aids other areas within the NWT Resource Centre as required

Critical Relationship Management:

Internal/ External relationships:

• Directly reports to the Community services and Shelter supervisor
• There is constant contact with clients to provide for their needs and assess their situations.
• There is daily contact with employees from other departments to pass on relevant information and radio checks.
• There is regular contact with the Community Services Supervisor and Shelter Caseworker
• There is also occasional contact with contracting agencies.
• Emergency Services may occasionally need to be called.

Working Conditions:

The work environment can be fast paced and demanding. The need to be constantly aware of the environment and the movements and attitudes of the individual clients can be stressful. There is a potential to work with aggressive, high-risk clients in this position

There will be general housekeeping tasks required of the RCSW (sweeping, mopping, dishwashing, laundry, etc.)

education and experience Qualifications:

Education, Qualifications and Certifications:

Conflict Resolution

First Aid

Verbal Judo and/or NVCI

Suicide Intervention

WHMIS

High School Graduate

Post-Secondary Education or related experience in Social Services

Clear Criminal Record Check

Note: Alternative combinations of education and experience may be considered.

Skills and Capabilities:

• Ability to work within the mandate of and embrace the mission of The Salvation Army

• Effective interpersonal communication and interactive skills with individuals experiencing chronic mental health issues, effects of intoxication and other behavioural issues.

• The ability to respond appropriately, decisively, and effectively in crisis situations and in a stressful environment

• Effective communication in English both written and oral

• Effective assessment, observation and recording skills

• Implement policy and procedures

• Ability to work within a teamwork structure though will be required to work alone

• Effective interviewing skills

• Understanding of: Aboriginal and Inuit Cultures: Addictions: Mental Health and other social issues

• Computer skills are required

The successful incumbent will be required to complete/provide:

• Valid Vulnerable Sector Screening
• Valid First Aid certificate
• WHMIS
• The Salvation Army on-line certification for abuse prevention
• Clear internal abuse registry check
• Participate in mandatory yearly training.

Authority

What decisions and recommendations are required to be made in the job?

• The RCSW will be required to assess potentially difficult situations to determine safety issues for all clients and staff
• Recommendations are made concerning individual client case plans.

What is the impact or effect of the decision or recommendation?

• These decisions will provide assurances of safety and security for staff and clients.
• The primary impact is on the individual client and his case plan, the secondary impact is upon the general environment of the Centre.

To whom (by Job Title) are recommendations made?

• Community Services Supervisor or designate Supervisor or other on-duty staff or on-call person or, if situation warrants, the RCMP.

How is the work assigned?

• Work is assigned primarily through agreed upon responsibility lists, but also through verbal or e-mail communication

What latitude does the incumbent have to achieve objectives?

• There is moderately latitude exercised in achieving objectives. Adherence to the established policies and procedures is imperative.

What constraints are placed on the incumbent in terms of regulations, procedures, policy, past practices, etc.?

• Code of conduct & code of ethics are paramount, as well as accepted standards as recommended by government funding bodies.
• The Support Worker will be required to follow the directives of the Supervisor and adhere to the established policies and procedures.

EQUIPMENT

What equipment used and what is done with it?

• Security System: Monitoring facility and residents

• Computer, MS Office (MS Word, MS Excel, MS Outlook): Record keeping, case notes, identification kits, incident reports, e-mail, general clerical tasks

• Printers (Various), Telephone, Photocopier and Fax machine: Printing forms, applications, intakes, PDPs, program information, identification documents, resumes, letters etc.

• Radios: Radio checks with other departments

• Laundry machines: Launder linens (occasional or rare)

Sign-off by Incumbent:

I have read, understood, and accept the position description outlined above.

______________________________ ___________________________________

Employee Name (please print) Employee Signature

______________________________ ___________________________________

Supervisor/Manager Date

Please Note: Signing of this document endorses the fact that I have read and agree to act in a manner that is consistent with: The Salvation Army Mission and Values, Job Description, Code of Conduct, Policy and Procedures, and other objectives of The Salvation Army, including confidentiality with regard to all client, staff and program information.

Compensation:

The target hiring range for this position is $24.70 to $25.66 with a maximum of $26.61.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.