Microsoft Dynamics CRM Specialist - Burlington
Top Benefits
About the role
Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.
Culture
Our core purpose is passionately helping customers be more successful by delivering exceptional experience. Customer First – Employee Driven. We strive for an inspiring culture and integrity in all that we do.
Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.
We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.
What you will be doing
The Microsoft Dynamics CRM Specialist is responsible for optimizing and enhancing our CRM implementation for data-driven customer engagement. This role will work with sales, marketing, support, IT, and external consultants to ensure the CRM is effectively supporting customer engagement activities and driving internal user adoption.
The ideal candidate will have a strong understanding of customer engagement workflows, CRM and related technology as well as experience with change management. They will also collaborate with our training team to develop a structured training curriculum and act as first-line support for end users.
CRM RESPONSIBILITIES
Work with stakeholders to develop a CRM strategy that aligns with our overall business goals and customer needs
Configure and optimize the CRM to support the business process flow and reporting needs of stakeholders
Understand and manage CRM data and maintain its quality to enable accurate segmentation of customer data for targeted marketing and sales campaigns
Support and promote integration of CRM with core business and office systems and with other marketing and sales platforms for seamless data flow
Work with the training team to design and deliver a CRM training curriculum to promote adoption and consistency among end users.
Provide first-line support to sales, marketing and support teams, troubleshooting issues and ensuring smooth CRM operation.
Act as a liaison between functional teams, IT, external CRM consultants, and other stakeholders to ensure the CRM is continuously improved
Stay up to date with CRM best practices, updates, and industry trends to leverage capabilities that enhance sales and marketing automation
TEAMWORK AND COLLABORATION
Maintain a team atmosphere and ensure employee concerns are resolved promptly.
CUSTOMER SERVICE/COMMUNICATION
Communicate clearly and concisely both orally and in writing.
Establish and maintain positive collaborative relationships with vendors and service providers.
QUALITY
Ensure employees understand and adhere to ISO policies and procedures.
PERSONAL DEVELOPMENT
Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills.
Participates on committees and special projects as requested
What you bring to the table
Bachelor’s degree in computer science, engineering or a related field.
Minimum of 5 years of relevant experience with a CRM (preferably with Microsoft Dynamics certifications)
Experience with the Power Platform (certifications would be a plus).
Experience with process improvement and change management methodologies.
Excellent communication and problem-solving skills, with a proven track record of working with multi-functional teams, including sales, marketing and technical support.
Experience in Dynamics 365 customer engagement apps (Sales, Customer Insights, Customer Service), including system configuration and customization.
Knowledge of the Microsoft Power Platform and Dataverse.
Strong understanding of sales and marketing operations and CRM best practices.
We believe in taking care of our people
Major medical + dental coverage for yourself and your dependents (flex plan options available)
Employee Assistance Program
Global travel coverage
Pension plan with contribution matching
Training, development, and career growth opportunities
Tuition re-imbursement program
Promote from within culture
A diverse and inclusive workplace
Caring and nurturing environment
Don't have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better.
Words that our employees use to describe us
Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!
- Flexible interview options are available!
About Gerrie Electric Wholesale Ltd
Gerrie is a Canadian, family owned company founded by Ken Gerrie in 1957. Built on the tradition of service, Gerrie has since become one of the largest independent electrical distributors in Canada. Today, the Electrical Supply division is still the cornerstone of our business adding Lighting Solutions, Automation, Project Services, Supply Chain Services, Data Comm Solutions and our newest Process Group to address the growing demands and evolving requirements of the industry.
Gerrie is is proud to be a Platinum Standard winner of Canada's Best Managed Companies!
Gerrie is also certified by WBE Canada as a majority women-owned company (Women Business Enterprise).
Microsoft Dynamics CRM Specialist - Burlington
Top Benefits
About the role
Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.
Culture
Our core purpose is passionately helping customers be more successful by delivering exceptional experience. Customer First – Employee Driven. We strive for an inspiring culture and integrity in all that we do.
Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.
We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.
What you will be doing
The Microsoft Dynamics CRM Specialist is responsible for optimizing and enhancing our CRM implementation for data-driven customer engagement. This role will work with sales, marketing, support, IT, and external consultants to ensure the CRM is effectively supporting customer engagement activities and driving internal user adoption.
The ideal candidate will have a strong understanding of customer engagement workflows, CRM and related technology as well as experience with change management. They will also collaborate with our training team to develop a structured training curriculum and act as first-line support for end users.
CRM RESPONSIBILITIES
Work with stakeholders to develop a CRM strategy that aligns with our overall business goals and customer needs
Configure and optimize the CRM to support the business process flow and reporting needs of stakeholders
Understand and manage CRM data and maintain its quality to enable accurate segmentation of customer data for targeted marketing and sales campaigns
Support and promote integration of CRM with core business and office systems and with other marketing and sales platforms for seamless data flow
Work with the training team to design and deliver a CRM training curriculum to promote adoption and consistency among end users.
Provide first-line support to sales, marketing and support teams, troubleshooting issues and ensuring smooth CRM operation.
Act as a liaison between functional teams, IT, external CRM consultants, and other stakeholders to ensure the CRM is continuously improved
Stay up to date with CRM best practices, updates, and industry trends to leverage capabilities that enhance sales and marketing automation
TEAMWORK AND COLLABORATION
Maintain a team atmosphere and ensure employee concerns are resolved promptly.
CUSTOMER SERVICE/COMMUNICATION
Communicate clearly and concisely both orally and in writing.
Establish and maintain positive collaborative relationships with vendors and service providers.
QUALITY
Ensure employees understand and adhere to ISO policies and procedures.
PERSONAL DEVELOPMENT
Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills.
Participates on committees and special projects as requested
What you bring to the table
Bachelor’s degree in computer science, engineering or a related field.
Minimum of 5 years of relevant experience with a CRM (preferably with Microsoft Dynamics certifications)
Experience with the Power Platform (certifications would be a plus).
Experience with process improvement and change management methodologies.
Excellent communication and problem-solving skills, with a proven track record of working with multi-functional teams, including sales, marketing and technical support.
Experience in Dynamics 365 customer engagement apps (Sales, Customer Insights, Customer Service), including system configuration and customization.
Knowledge of the Microsoft Power Platform and Dataverse.
Strong understanding of sales and marketing operations and CRM best practices.
We believe in taking care of our people
Major medical + dental coverage for yourself and your dependents (flex plan options available)
Employee Assistance Program
Global travel coverage
Pension plan with contribution matching
Training, development, and career growth opportunities
Tuition re-imbursement program
Promote from within culture
A diverse and inclusive workplace
Caring and nurturing environment
Don't have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better.
Words that our employees use to describe us
Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!
- Flexible interview options are available!
About Gerrie Electric Wholesale Ltd
Gerrie is a Canadian, family owned company founded by Ken Gerrie in 1957. Built on the tradition of service, Gerrie has since become one of the largest independent electrical distributors in Canada. Today, the Electrical Supply division is still the cornerstone of our business adding Lighting Solutions, Automation, Project Services, Supply Chain Services, Data Comm Solutions and our newest Process Group to address the growing demands and evolving requirements of the industry.
Gerrie is is proud to be a Platinum Standard winner of Canada's Best Managed Companies!
Gerrie is also certified by WBE Canada as a majority women-owned company (Women Business Enterprise).