Position Overview

The Driver is responsible for ensuring timely delivery of goods to customer sites as needed or as a part of a pre-defined route, reviewing orders prior to delivery to verify accuracy, and loading and unloading goods, and pick-up using Encore owned, leased, or rented trucks including vehicles with a gross vehicle weight (GVW) of greater than 26,001 lbs. Responsible for obtaining and maintaining a CDL license and heavy-duty DOT certification as required by state law to operate vehicles with a GVW over 26,001 lbs. This position reports to

Key Job Responsibilities

Driving, Delivery, and Pick-up Asset

• Drive Encore owned, leased, or rented vehicles including vans and box trucks that may exceed a gross vehicle weight (GVW) of 26,001 lbs
• Maintain set routes and schedules as directed by their supervisor to meet customer expectations
• Loading and unloading of vehicles
• Review orders for accuracy during both delivery and pickup to ensure all items are accounted for
• Ensure contents are properly secured inside of truck to prevent breakage or damage to gear
• Obey all applicable traffic laws and drive according to the weather/road conditions
• Able to complete a manual and/or electronic log book, based on an assigned region

Customer Service

• Provide superior customer service and strive to exceed the needs and expectations of both internal and external customers
• Maintain a positive relationship with all clients through effective communication and interaction
• Assist with dispatching (as needed), which includes planning routes, making driver assignments, coordinating with venues and branch personnel and arranging for 3rd party transportation to support regional needs

Equipment Handling

• Assist warehouse team with other responsibilities to include: pulling, receiving, and transportation of equipment.
• Participate in annual physical inventory process.
• Perform quality control and equipment staging in warehouse as directed.
• Ensure all equipment is picked up and/or delivered on site.

Vehicle Maintenance

• Works with the dispatcher or warehouse supervisors to ensure vehicles are well maintained through scheduled service appointments as required.

• Maintain good general overall appearance of the vehicles and ensure all vehicles are kept clean and free of debris.

• Perform daily inspection on vehicle prior to route and ensure Driver Vehicle Inspection logs are performed before each trip.

• Maintain and replenish all vehicle fluids as needed – e.g. wiper fluid, DEF, etc.

• Identify mechanical maintenance needs as they occur.

• Report any vehicle damages or traffic violations to immediate supervisor in a timely manner.

Job Qualifications

• High School Diploma / GED
• Drive trucks with a Gross Vehicle Weight Rating (GVWR) under and above 26,001 lbs.
• CDL license and heavy-duty DOT certification as required
• Valid Driver’s License minimum of 2 years driving experience
• Clean driving record
• Basic Computer Skills
• Exceptional customer service skills
• General knowledge of vehicle inspection and maintenance
• General understanding of proper load securement
• Proficient using GPS and other routing systems
• Ability to drive or sit for long hours at a time
• Good communication skills with internal and external customers
• High degree of team work with customers, peers, and managers
• Ability to use and understand automated routing software
• General competencies skills in smartphone use
• Serve as a brand advocate and ambassador in every interaction
• Ability to maneuver vehicle in heavy city traffic conditions

Competencies

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results

• Action Oriented
• See The Big Picture
• Tech Savvy

Value People

• Communicates Effectively