Manager, Health Information Management
About the role
Manager, Health Information Management, Permanent Full-Time
Health Records & Patient Registration, Niagara Falls Site
Hours of work: 75 hours per pay period
Union: Non-Union
Position Objective
At Niagara Health we are committed to delivering on our promise of a great patient experience, satisfied staff and physicians, and financial stability. Your strong leadership skills will enable you to make a difference by engaging with staff and achieving results.
In alignment with Our Purpose: Extraordinary Caring. Every Person. Every Time; we are looking for a dynamic leader who excels in engaging people, promoting quality, building successful teams, planning and decision making. Reporting to the Director Health Information Management and Patient Registration, the successful candidate will provide leadership and be responsible for the day day-to-day operational needs of Health Information Management and Patient Registration. The incumbent will be responsible for coordinating and overseeing all aspects of the service including management of human resources, recruitment and onboarding of new staff, development of goals and objectives including setting, monitoring and maintaining standards for quality and productivity, budget preparation and monitoring. The Manager will provide leadership and direction to staff, ensuring compliance with personal health information privacy and confidentiality legislation.
We are seeking a highly motivated, self-directed, results oriented leader who consistently demonstrated an innovative, creative, and collaborative management style. The successful candidate will foster an environment of clinical excellence and extraordinary care.
Qualifications
o Baccalaureate Degree in Health Administration, Business Administration or related field experience preferred
o Graduate of a CCHIM-recognized diploma program with active certification in Health Information Management preferred
o Minimum Three (3) years' experience in a leadership/supervisory role plus five years' experience in a Health Information Management Department
o Demonstrated experience in budget development, fiscal planning, and financial management, with a proven ability to monitor and control expenditures in line with organizational goals and priorities
o Strong understanding of financial reporting, cost analysis, and variance analysis, with the ability to make data-driven decisions to ensure budget adherence and optimize resource allocation
o Demonstrated understanding of front-end data quality for all patient registration activities and strong knowledge of Admission/Discharge/Transfer (ADT) processes
o Strong knowledge of all relevant legislation including but not limited to the Public Hospital's Act, Mental Health Act and Personal Health Information Protection (PHIPA) Act
o Certified Health Information Management professional with the Canadian Health Information Management Association (CHIM) an asset
o Knowledge of legal requirements in the context of the electronic health record
o Excellent supervisory skills, with ability to establish priorities and meet deadlines
o Effective organizational, problem solving and decision-making skills
o Strong planning, interpersonal, facilitation, team building and coaching skills
o Excellent communication skills - written & oral with use of specialized terminology related to health records
o Ability to establish and maintain effective working relationships with a broad range of stakeholders
o Ability to deal effectively with internal and external customers
o Consistent and regular attendance required
How to Apply:
If you are interested in this position, please visit our careers page by 11:59pm July 23, 2025 and submit an application through eRecruit. (Reference Job Posting #41076) Please note - you will need to create an eRecruit profile to apply.
At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.
About Niagara Health System
Niagara Health is on a bold new journey to create a healthier Niagara.
Our CORE values inspire us to be EXTRAORDINARY: Compassion in Action, Driven by Optimism, Achieving Ambitious Results.
We are a regional healthcare provider with multiple sites and a growing network of community-based services. Our team is made up of more than 4,800 employees, 600 physicians and 850 volunteers who we count on to deliver extraordinary caring to every person, every time.
We provide a wide range of inpatient and outpatient services to more than 450,000 residents across Niagara, including Acute Care, Cancer Care, Cardiac Care, Complex Care, Emergency and Urgent Care, Kidney Care, Long-Term Care, Mental Health and Addictions, Stroke Care and Surgical Care.
Our Accreditation with Exemplary Standing is a clear demonstration of our team's commitment to the highest safety and quality standards. As a community-based academic centre, teaching and learning, research, innovation and partnership are propelling us as we imagine a healthier Niagara.
For the second straight year, Niagara Health has been selected as one of Hamilton-Niagara's Top Employers. The annual competition, organized by the editors of Canada's Top 100 Employers, recognizes employers in the Hamilton-Niagara area that lead their industries in offering exceptional places to work.
Manager, Health Information Management
About the role
Manager, Health Information Management, Permanent Full-Time
Health Records & Patient Registration, Niagara Falls Site
Hours of work: 75 hours per pay period
Union: Non-Union
Position Objective
At Niagara Health we are committed to delivering on our promise of a great patient experience, satisfied staff and physicians, and financial stability. Your strong leadership skills will enable you to make a difference by engaging with staff and achieving results.
In alignment with Our Purpose: Extraordinary Caring. Every Person. Every Time; we are looking for a dynamic leader who excels in engaging people, promoting quality, building successful teams, planning and decision making. Reporting to the Director Health Information Management and Patient Registration, the successful candidate will provide leadership and be responsible for the day day-to-day operational needs of Health Information Management and Patient Registration. The incumbent will be responsible for coordinating and overseeing all aspects of the service including management of human resources, recruitment and onboarding of new staff, development of goals and objectives including setting, monitoring and maintaining standards for quality and productivity, budget preparation and monitoring. The Manager will provide leadership and direction to staff, ensuring compliance with personal health information privacy and confidentiality legislation.
We are seeking a highly motivated, self-directed, results oriented leader who consistently demonstrated an innovative, creative, and collaborative management style. The successful candidate will foster an environment of clinical excellence and extraordinary care.
Qualifications
o Baccalaureate Degree in Health Administration, Business Administration or related field experience preferred
o Graduate of a CCHIM-recognized diploma program with active certification in Health Information Management preferred
o Minimum Three (3) years' experience in a leadership/supervisory role plus five years' experience in a Health Information Management Department
o Demonstrated experience in budget development, fiscal planning, and financial management, with a proven ability to monitor and control expenditures in line with organizational goals and priorities
o Strong understanding of financial reporting, cost analysis, and variance analysis, with the ability to make data-driven decisions to ensure budget adherence and optimize resource allocation
o Demonstrated understanding of front-end data quality for all patient registration activities and strong knowledge of Admission/Discharge/Transfer (ADT) processes
o Strong knowledge of all relevant legislation including but not limited to the Public Hospital's Act, Mental Health Act and Personal Health Information Protection (PHIPA) Act
o Certified Health Information Management professional with the Canadian Health Information Management Association (CHIM) an asset
o Knowledge of legal requirements in the context of the electronic health record
o Excellent supervisory skills, with ability to establish priorities and meet deadlines
o Effective organizational, problem solving and decision-making skills
o Strong planning, interpersonal, facilitation, team building and coaching skills
o Excellent communication skills - written & oral with use of specialized terminology related to health records
o Ability to establish and maintain effective working relationships with a broad range of stakeholders
o Ability to deal effectively with internal and external customers
o Consistent and regular attendance required
How to Apply:
If you are interested in this position, please visit our careers page by 11:59pm July 23, 2025 and submit an application through eRecruit. (Reference Job Posting #41076) Please note - you will need to create an eRecruit profile to apply.
At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.
About Niagara Health System
Niagara Health is on a bold new journey to create a healthier Niagara.
Our CORE values inspire us to be EXTRAORDINARY: Compassion in Action, Driven by Optimism, Achieving Ambitious Results.
We are a regional healthcare provider with multiple sites and a growing network of community-based services. Our team is made up of more than 4,800 employees, 600 physicians and 850 volunteers who we count on to deliver extraordinary caring to every person, every time.
We provide a wide range of inpatient and outpatient services to more than 450,000 residents across Niagara, including Acute Care, Cancer Care, Cardiac Care, Complex Care, Emergency and Urgent Care, Kidney Care, Long-Term Care, Mental Health and Addictions, Stroke Care and Surgical Care.
Our Accreditation with Exemplary Standing is a clear demonstration of our team's commitment to the highest safety and quality standards. As a community-based academic centre, teaching and learning, research, innovation and partnership are propelling us as we imagine a healthier Niagara.
For the second straight year, Niagara Health has been selected as one of Hamilton-Niagara's Top Employers. The annual competition, organized by the editors of Canada's Top 100 Employers, recognizes employers in the Hamilton-Niagara area that lead their industries in offering exceptional places to work.