About the role
Global Traffic Group (GTG) a leader in developing innovative solutions for safer roadways and smarter, more efficient communities, is seeking a Client Support Coordinator. We require an individual who thrives in client-facing roles and excels in communication, coordination, and forward-thinking service delivery. This role requires a high level of administrative proficiency including strong organizational abilities, attention to detail, and the capacity to manage multiple priorities effectively and independently.
Who You Are
We’re looking for someone who:
-
Champions a client-first mindset and builds strong, personalized relationships.
-
Takes full ownership of client deliverables, timelines, and communication.
-
Is proactive and resourceful - you don’t wait for meetings to get answers.
-
Can juggle multiple projects and client needs while keeping things organized.
-
Communicates with clarity, understands the “why” behind tasks, and drives accountability.
-
Embraces continuous learning and always strives to improve systems and workflows.
-
Thinks ahead to make processes smoother, more efficient, and scalable.
Key Responsibilities
Client Support & Relationship Management
-
Serve as the main point of contact for assigned clients, maintaining consistent communication and building trust-based partnerships.
-
Manage and respond promptly to client inquiries via email, phone, and meetings, not waiting for scheduled meetings to address time-sensitive updates.
-
Run bi-weekly client meetings, ensuring clear agendas, capturing all tasks and action items, and following through between meetings.
-
Lead kickoff meetings for new client engagements, establishing clear expectations and process overviews.
-
Ensure you have a complete understanding of the steps and workflows before delegating tasks or following up with individuals.
-
Follow up thoughtfully with clients ensuring you know what you're asking and why.
-
If something is unfamiliar, take initiative to learn it thoroughly and build knowledge for future interactions.
-
Identify and flag potential business opportunities through relationship-building and service delivery insights.
Project Coordination & Task Execution
-
Maintain full visibility into client deliverables, timelines, and task progress.
-
Keep detailed and organized records of meeting notes, decisions, and outstanding items.
-
Be accountable for the completion and tracking of all tasks - yours and others.
-
Delegate action items to internal “doers” clearly, ensuring context and timelines are understood.
-
Coordinate cross-functional teams to execute client services efficiently and effectively.
-
Proactively identify bottlenecks or improvement areas and bring forward solutions to streamline service processes.
-
Think forward: How can this be easier, more prepared, or better-organized next time?
Qualifications
-
Post-secondary degree or equivalent work experience.
-
3+ years of experience in client support, account management, or project coordination.
-
Strong communicator with the ability to explain complex ideas simply and confidently.
-
Adept at managing multiple client relationships and tracking project milestones.
-
Experience using
CRM systems, project tracking tools, and reporting platforms. -
Excellent attention to detail with strong organizational and problem-solving skills.
-
Comfortable taking initiative, working independently, and making informed decisions.
-
Passionate about technology, innovation, and client success.
-
Highly adaptable, accountable, and dependable in a fast-paced environment.
Work Conditions:
-
This position is a full-time, 40hr/week requirement
-
- Work hours are Monday to Friday, 8:00am – 4:00pm
-
On-site requirement. Office is in St. Albert, AB
-
Flexibility to work overtime to meet deadlines as required
Conditions of Employment
-
Must be legally eligible to work in Canada.
-
A satisfactory criminal background check is required.
We thank all applicants for their interest in Global Traffic Group; however, only those selected for an interview will be contacted.
About Global Traffic Group
Global Traffic Group Ltd. is a Canadian-based company providing contracted Automated Enforcement Technology services for over a decade. We currently offer a variety of traffic safety programs to communities across Canada.
Our traffic safety technology includes portable red light, stop sign, speed, fixed loopless red light/speed on green, distracted driving, and failing to yield to pedestrian enforcement. Global Traffic Group is focused on providing traffic safety with integrity. We adhere to the Automated Enforcement Technology requirements. Global provides everything from approvals and signage to a call center and viewings. Global's turn-key solution ensures a successful Automated Enforcement Safety Program.
About the role
Global Traffic Group (GTG) a leader in developing innovative solutions for safer roadways and smarter, more efficient communities, is seeking a Client Support Coordinator. We require an individual who thrives in client-facing roles and excels in communication, coordination, and forward-thinking service delivery. This role requires a high level of administrative proficiency including strong organizational abilities, attention to detail, and the capacity to manage multiple priorities effectively and independently.
Who You Are
We’re looking for someone who:
-
Champions a client-first mindset and builds strong, personalized relationships.
-
Takes full ownership of client deliverables, timelines, and communication.
-
Is proactive and resourceful - you don’t wait for meetings to get answers.
-
Can juggle multiple projects and client needs while keeping things organized.
-
Communicates with clarity, understands the “why” behind tasks, and drives accountability.
-
Embraces continuous learning and always strives to improve systems and workflows.
-
Thinks ahead to make processes smoother, more efficient, and scalable.
Key Responsibilities
Client Support & Relationship Management
-
Serve as the main point of contact for assigned clients, maintaining consistent communication and building trust-based partnerships.
-
Manage and respond promptly to client inquiries via email, phone, and meetings, not waiting for scheduled meetings to address time-sensitive updates.
-
Run bi-weekly client meetings, ensuring clear agendas, capturing all tasks and action items, and following through between meetings.
-
Lead kickoff meetings for new client engagements, establishing clear expectations and process overviews.
-
Ensure you have a complete understanding of the steps and workflows before delegating tasks or following up with individuals.
-
Follow up thoughtfully with clients ensuring you know what you're asking and why.
-
If something is unfamiliar, take initiative to learn it thoroughly and build knowledge for future interactions.
-
Identify and flag potential business opportunities through relationship-building and service delivery insights.
Project Coordination & Task Execution
-
Maintain full visibility into client deliverables, timelines, and task progress.
-
Keep detailed and organized records of meeting notes, decisions, and outstanding items.
-
Be accountable for the completion and tracking of all tasks - yours and others.
-
Delegate action items to internal “doers” clearly, ensuring context and timelines are understood.
-
Coordinate cross-functional teams to execute client services efficiently and effectively.
-
Proactively identify bottlenecks or improvement areas and bring forward solutions to streamline service processes.
-
Think forward: How can this be easier, more prepared, or better-organized next time?
Qualifications
-
Post-secondary degree or equivalent work experience.
-
3+ years of experience in client support, account management, or project coordination.
-
Strong communicator with the ability to explain complex ideas simply and confidently.
-
Adept at managing multiple client relationships and tracking project milestones.
-
Experience using
CRM systems, project tracking tools, and reporting platforms. -
Excellent attention to detail with strong organizational and problem-solving skills.
-
Comfortable taking initiative, working independently, and making informed decisions.
-
Passionate about technology, innovation, and client success.
-
Highly adaptable, accountable, and dependable in a fast-paced environment.
Work Conditions:
-
This position is a full-time, 40hr/week requirement
-
- Work hours are Monday to Friday, 8:00am – 4:00pm
-
On-site requirement. Office is in St. Albert, AB
-
Flexibility to work overtime to meet deadlines as required
Conditions of Employment
-
Must be legally eligible to work in Canada.
-
A satisfactory criminal background check is required.
We thank all applicants for their interest in Global Traffic Group; however, only those selected for an interview will be contacted.
About Global Traffic Group
Global Traffic Group Ltd. is a Canadian-based company providing contracted Automated Enforcement Technology services for over a decade. We currently offer a variety of traffic safety programs to communities across Canada.
Our traffic safety technology includes portable red light, stop sign, speed, fixed loopless red light/speed on green, distracted driving, and failing to yield to pedestrian enforcement. Global Traffic Group is focused on providing traffic safety with integrity. We adhere to the Automated Enforcement Technology requirements. Global provides everything from approvals and signage to a call center and viewings. Global's turn-key solution ensures a successful Automated Enforcement Safety Program.