DESCRIPTION

DM Roles and Responsibility

Purpose : The purpose of the ACOSTA Data Collection Dedicated Team Retail District manager is to manage on time delivery of high quality data. This is achieved by managing a group of qualified Team Leaders and Data Collectors on each aspect of their position.

RESPONSIBILITIES

The Supervisor Core Roles

• Delivery

• Quality

• Efficiency/Scan Rate

• Field Management

Supervisor Responsibilities

Delivery

a. DM will utilize Nielsen Tracker/NI to ensure on time delivery of stores, surveys and projects.

b. When coverage is necessary, utilize Data Collector’s first, use Team Leader as a last resort.

c. Route optimization

i. Consistently make sure DCA assigned is best for route assigned

ii. Open req’s as necessary for best Delivery of all projects

iii. Assign new projects to DCA’s for optimal delivery

d. Cost management of uncovered stores (NRR).

i. Work with Region Operation Manager to determine cost associated with remote uncovered stores

Quality

a. DM will utilize available reports to manage causal quality issues.

b. Manage the Team Leaders weekly in audit, causal and projects to insure quality data collection.

c. Manage Team Leaders in all new projects to conduct training and coaching.

d. Work with internal ACOSTA staff on quality issues.

e. District manager will utilize all available reports to manage quality issues.

Efficiency/Scan rates

a. District manager will monitor the scan rate report monthly and continue to drive scan rates up.

i. Work with Team Leader’s to ensure they understand scan rates and how to assist with increasing in Team Leaders sub territory.

ii. Advising Data Collectors how scan rates affect them and how to improve performance.

Field Management

• Team Leaders-Weekly conference calls

• Team Leaders-Weekly Coaching/Mentoring

• One on one validations of Team Leader’s to ensure quality

• Manage Training time (both new hire and refresher)

• Manage validations (both routine and mandatory)

• Manage Coaching functions:

• Quality Issue

• Follow up from Validation

• New Project’s

• Every Data Collector must be contacted or visited by Team Leader at least once for every new project

• Team Leader will make sure the Data Collector fully understands the project.

• Manage Team Leaders sub territory

• Team Leader will be creating a weekly plan to deliver to the district manager every week.

• The district manager will work with Team Leader to identify and improve any issues in Team Leader’s sub territory.

• Communication

• All initial new hire communication

• Job responsibilities

• Training plan/expectation

• Assignment

• Follow up communications (i.e. how is training going, any questions, NI questions, Field support, etc)

• For Data Collectors Conference calls/email

• Cycle conference calls to update on applicable business

• Conference calls concerning new projects

• Email communication

• One on one calls with Data Collectors

• Discuss any concerns/issues they have.

• Discuss quality issues

• DCA counseling

• Work with HR on all counseling issues.

• Deliver disciplinary actions in a timely manner

QUALIFICATIONS

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ABOUT US

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Retail

Position Type: Full time

Business Unit: Sales

Salary Range: $44,200.00 - $55,300.00

Company: Acosta Services Canada Co

Req ID: 6843