Top Benefits
About the role
Job Description We are currently recruiting for a Manager of Platforms to join our team remotely in Canada. This remote role combines managerial responsibilities with client service management. The successful candidate will assist the management team with project strategies, manage day-to-day Platforms business, and act as a liaison between clients and internal teams. They will ensure quality control, manage KPIs, and support the implementation of platform solutions and client programs.
Responsibilities
- Manage, coach, and mentor client service managers.
- Oversee daily call center client and Contractor Connection inbox, including Teams chats and queues.
- Collaborate with Operations Support for Contractor Connection, Call Center and Platform Digital Solutions
- Handle client escalations and monitor client inboxes.
- Coordinate and monitor client and vendor activity and billing.
- Onboarding of new clients and managing workflows.
- Maintain and review client profiles and ensure account compliance.
- Participate in client presentations and meetings.
- Cross-selling and new sale identification support.
- Assist with strategy implementation and suggest process improvements.
- Identify business opportunities.
- Assist with program implementation.
Qualifications
- Bachelor’s degree in business administration, insurance, or related field.
- Minimum 1 year in claims or call center operations.
- Minimum 2 years functional/technical experience in an insurance or risk management environment.
- Working towards CIP designation and maintenance of probationary adjusting license would be an asset
- Strong leadership and motivational skills.
- Excellent verbal, written, and interpersonal communication.
- Effective conflict resolution and time management.
- Knowledge of loss adjusting and reserving
- Proficiency in MS Office and CMS software.
- Strong organizational and analytical skills.
- Team player with initiative and follow-through.
- Experience or understanding of technology processes including Ring Central and other call center technologies.
About Us Why Crawford?
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com
Our total compensation plans provide each of our employees with far more than just a great salary
Pay and incentive plans that recognize performance excellence
Benefit programs that empower financial, physical, and mental wellness
Training programs that promote continuous learning and career progression while enhancing job performance
Sustainability programs that give back to the communities in which we live and work
A culture of respect, collaboration, entrepreneurial spirit and inclusion
About Crawford & Company
Based in Atlanta, GA
Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. The company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B.
Top Benefits
About the role
Job Description We are currently recruiting for a Manager of Platforms to join our team remotely in Canada. This remote role combines managerial responsibilities with client service management. The successful candidate will assist the management team with project strategies, manage day-to-day Platforms business, and act as a liaison between clients and internal teams. They will ensure quality control, manage KPIs, and support the implementation of platform solutions and client programs.
Responsibilities
- Manage, coach, and mentor client service managers.
- Oversee daily call center client and Contractor Connection inbox, including Teams chats and queues.
- Collaborate with Operations Support for Contractor Connection, Call Center and Platform Digital Solutions
- Handle client escalations and monitor client inboxes.
- Coordinate and monitor client and vendor activity and billing.
- Onboarding of new clients and managing workflows.
- Maintain and review client profiles and ensure account compliance.
- Participate in client presentations and meetings.
- Cross-selling and new sale identification support.
- Assist with strategy implementation and suggest process improvements.
- Identify business opportunities.
- Assist with program implementation.
Qualifications
- Bachelor’s degree in business administration, insurance, or related field.
- Minimum 1 year in claims or call center operations.
- Minimum 2 years functional/technical experience in an insurance or risk management environment.
- Working towards CIP designation and maintenance of probationary adjusting license would be an asset
- Strong leadership and motivational skills.
- Excellent verbal, written, and interpersonal communication.
- Effective conflict resolution and time management.
- Knowledge of loss adjusting and reserving
- Proficiency in MS Office and CMS software.
- Strong organizational and analytical skills.
- Team player with initiative and follow-through.
- Experience or understanding of technology processes including Ring Central and other call center technologies.
About Us Why Crawford?
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com
Our total compensation plans provide each of our employees with far more than just a great salary
Pay and incentive plans that recognize performance excellence
Benefit programs that empower financial, physical, and mental wellness
Training programs that promote continuous learning and career progression while enhancing job performance
Sustainability programs that give back to the communities in which we live and work
A culture of respect, collaboration, entrepreneurial spirit and inclusion
About Crawford & Company
Based in Atlanta, GA
Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. The company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B.