Job Title: Client Support Specialist

Location: Any CCS British Columbia Office location (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)

Work Model: Hybrid Work Model

Salary Band: 4 ($52,000 - $75,000 CAD)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all type of cancer, across Canada. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us. It takes a society.

MAKING AN IMPACT

This position will primarily focus on providing the client and healthcare professionals support with navigating and accessing the CTAAS-British Columbia (Cancer Travel and Accommodations Services). The CTAAS program is comprised of the Canadian Cancer Society’s Volunteer Driver Program, Travel Treatment Fund (TTF) and Lodge program in BC. Operating under a concierge-style client support specialist delivery model, the role aims to provide exceptional customer service, maintain program standards and compliance, and optimize operational efficiency.

WHAT YOU’LL BE DOING**:**

1. Support for Transportation, Travel Treatment Funds (TTF), and Accommodation

• Assist clients with financial, transport, and accommodation needs during cancer treatment by guiding them through eligibility for Lodges, TTF, and Transportation programs, registering clients efficiently, recommending suitable options, and handling requests promptly using systems like Novus and Ring Central.
• Refer clients to psychosocial supports while maintaining professional boundaries and documenting referrals; direct medical queries to healthcare teams.
• Report system issues, suggest operational improvements, and support lodge and transportation operations as needed
• Provide additional psychosocial support to clients and caregivers through appropriate referrals such as CancerConnection.ca and the Cancer Information Helpline, etc.; document and provide referral information to clients by email.
• Maintain professional boundaries and direct medical care questions to the client's medical team.
• Escalate system disruptions to the appropriate manager and offer input on operational efficiencies.
• Foster positive relationships with stakeholders and contribute to a culture of justice, belonging, equity, diversity, and inclusion, ensuring all staff and volunteers feel represented and heard, regardless of their background.

2. Integrated Client Support Coordination

• Uphold service standards and procedures, model Canadian Cancer Society values, and ensure compliance with policies and client privacy.
• Contribute to process improvements, strengthen relationships with stakeholders, and maintain confidentiality.
• Promote the organization's impact, participate in meetings and training, and offer suggestions for improved client care, including rural and remote considerations.

3. Delivering Exceptional Assistance and Support

• Resolve travel, accommodation, and program coordination issues quickly, ensuring client satisfaction.
• Coordinate between lodge, TTF, and transportation programs, and advance diversity, inclusion, belonging, and equity so all staff feel represented and valued.
• Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.

QUALIFICATIONS:

• Diploma/degree in social services or health administration, or equivalent relevant experience.
• Mental Health First Aid, trauma, escalation, and oncology experience (clinical settings) are assets.
• English is required; French/Bilingualism (French /English) is an asset due to the organization’s nationwide operations.
• Quick learner, adaptable to new policies and procedures, with strong organizational and prioritization abilities.
• Skilled at de-escalation, difficult conversations, conflict resolution, and managing high workloads and deadlines.
• Proficient in Microsoft Office, database applications, and fast-paced, client-focused healthcare environments.
• Strong telephone, interpersonal, customer service, nonverbal communication, active listening, and problem-solving skills.
• Empathetic, compassionate, and effective under emotional stress or high-pressure scenarios.

WHAT YOU CAN EXPECT FROM US:

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:

COURAGEOUS UNITED CARING RIGOROUS

We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.

COME AS YOU ARE

At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.

HOW TO APPLY:

Qualified candidates are invited to submit their resume, cover letter and salary expectations by July 18th, 2025.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

OTHER INFORMATION:

CCS is dedicated to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act*, accommodation will be provided as requested throughout the recruitment process**.* We want to make the interview process a great experience for you!

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles*, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.*

Privacy Disclosure

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca*. For more information about our* privacy practices*, visit cancer.ca/privacy.*

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