Athletify is a clean and modern 5000 square foot facility in Newmarket housing private treatment rooms, fully equipped gym, golf simulators and more. Our services include physiotherapy, athletic therapy, golf lessons and strength & conditioning. We treat all injuries and physical restrictions.

At Athletify, we’re passionate about helping people recover, move better, and live pain-free. Our physiotherapy and athletic therapy team is dedicated to personalized, evidence-based care in a friendly and supportive environment. We are currently looking for a reliable, organized, and compassionate Patient Experience Coordinator to be the welcoming face of our clinic and ensure smooth day-to-day operations, both administrative and physical.

Position Overview:

The Patient Experience Coordinator plays a key role in patient satisfaction and clinic efficiency. This position combines administrative duties with light physical tasks, and is ideal for someone who is detail-oriented, people-focused, and takes pride in keeping a clean, well-run space.

Key Responsibilities:

• Welcome patients warmly and create a positive, professional first impression.
• Schedule, confirm, and manage appointments using Jane App.
• Answer phone calls, emails, and respond to patient inquiries.
• Process billing, insurance claims, and handle point-of-sale transactions.
• Maintain accurate patient records and ensure confidentiality.
• Communicate effectively between patients and physiotherapy staff.
• Assist with general clinic upkeep including:
• Vacuuming and mopping treatment rooms and common areas.
• Cleaning and restocking restrooms daily.
• Sanitizing high-touch surfaces regularly.
• Support other administrative and operational needs as directed by clinic staff.
• Completion of mandatory staff training modules in a timely fashion.

Qualifications:

• Experience working in a medical, physiotherapy, or similar healthcare setting preferred.
• Familiarity with Jane App is strongly preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google Drive.
• Knowledge of medical terminology is an asset.
• Strong computer skills.
• Strong interpersonal and communication skills — both written and verbal.
• Comfortable with multitasking and managing a fast-paced front desk.
• Highly organized, reliable, and able to work independently.
• Willingness to contribute to both administrative and physical clinic tasks.

What We Offer:

• A friendly and supportive team environment.
• Opportunities for training and professional development.
• A chance to make a meaningful impact on patients’ health and well-being.

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Expected hours: 25 – 35 per week

Schedule:

• Evening shift
• Monday to Friday

Ability to commute/relocate:

• Newmarket, ON L3X 1X4: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• administrative assistant: 2 years (preferred)
• receptionist: 2 years (preferred)

Work Location: In person

Expected start date: 2025-09-01