What we do and are proud of

At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for our guests while fostering an environment where our team members can truly shine and bring their unique talents to the table. Our team is built on passion, collaboration, and a shared commitment to delivering exceptional service—all while having fun and staying true to our values of honesty, uniqueness, and graceful hospitality.

Why this role is significant

As a Spa Coordinator at Brentwood Bay Resort, you are the heart of the guest experience within our Spa. From the first warm welcome to the final farewell, you ensure each guest feels genuinely cared for, relaxed, and rejuvenated. Your professionalism, organizational expertise, and intuitive service set the tone for their entire spa journey. By managing daily operations with grace and supporting a seamless flow between guests, practitioners, and departments, you create the calm, nurturing environment that defines our spa experience.

A day in the life

• Warmly greet and guide spa guests through their experience with professionalism and care
• Manage treatment bookings and adjustments through Vagaro software
• Respond promptly to phone, email, and in-person inquiries, assisting with reservations and guest needs
• Recommend treatments and products tailored to individual guests
• Coordinate treatment schedules for smooth appointment flow
• Process payments accurately and meet monthly sales targets through service and retail recommendations
• Maintain inventory, including receiving, restocking, and merchandising spa products
• Communicate clearly with spa practitioners and other departments to ensure a seamless guest experience
• Complete opening and closing duties with attention to detail and guest readiness
• Support special projects and resort events as needed

What we hope you’ll bring to the team

• Excellent communication skills and a natural ability to create warm, professional guest connections
• Ability to work independently and as part of a collaborative team
• Strong organizational skills with attention to detail and the ability to prioritize effectively
• Self-motivated and proactive approach to daily tasks and guest interactions
• Confidence in decision-making and a sense of accountability
• A flexible, open-minded attitude with a willingness to learn and grow
• Previous experience in spa coordination, guest services, or administration is an asset
• Familiarity with Vagaro software and Outlook is an advantage

What’s in it for you

• A competitive wage of $21–$23 per hour plus gratuities and commission
• Comprehensive health and dental benefits after three months
• A supportive and collaborative work environment in a breathtaking waterfront setting
• Career development opportunities in a growing, award-winning hospitality team
• Enjoy a range of employee perks, including a discounted staff menu at 50% off while on shift, complimentary hotel stays, discounts for friends and family, 50% off spa treatments, savings on spa retail products, and free paddle sports rentals.

At Brentwood Bay Resort, we believe that a wide range of experiences can contribute to your success in this role. Even if you don’t meet every requirement, we encourage you to apply if you believe you’d be a great fit.

We’d love to hear from you. Please note that while we appreciate every application, only those selected for an interview will be contacted. Brentwood Bay Resort is proud to be an equal opportunity employer and welcomes applications from individuals of all backgrounds.

Job Types: Full-time, Part-time, Permanent

Pay: $21.00-$23.00 per hour

Benefits:

• Dental care
• Discounted or free food
• Flexible schedule
• On-site parking
• Vision care
• Wellness program

Work Location: In person