Title: Logistics Assistant (Afternoons)

Reports to: Logistics Supervisor, Logistics Manager

Based at: Mucci International Marketing Inc., Kingsville, Ontario.

Type of Employment: Full time, permanent, 6-days a week, Monday to Saturday, and potentially extended hours depending on workload and priorities.

Date Revised: July 3, 2025

Job Responsibilities and Accountabilities:

• TMS Operation: Manage and operate the Transportation Management System (TMS) and various customer web portals
• Scheduling: Coordinate customer delivery appointments and carrier pick-up times
• Proactive Monitoring: Continuously overseeing the transportation network to identify potential issues and opportunities for optimization
• Load Tracking: Monitor outbound deliveries and address any carrier service failures, escalating as needed
• Appointment Booking: Schedule customer delivery appointments according to customer profiles and Outbound Planner sequencing
• Maintain frequent communication with Mucci Farms DC Operations to inform about reschedules or delays, and proactively address potential issues
• Load Adjustments: Actively reschedule and adjust loads based on operational needs
• Support Planning: Assist with both inbound and outbound load planning
• Redirects and Repositioning: Coordinate product redirects and work with Sales on repositioning rejected products
• Customs Documentation: Assist with customs paperwork and support logistics and customs teams
• Performance Monitoring: Track and log carrier performance concerns, ensuring service issues are communicated to the Outbound Planner and Manager
• Carrier Compliance: Monitor and manage carrier compliance, including on-time performance, safety, licenses, WSIB, and insurance
• Maybe asked to complete other tasks based on experience and qualifications

Knowledge, Skills, and Abilities:

• Completion of Highschool or GED, Post-Secondary education in Business Administration or related field is strongly preferred
• At least 1 year of experience in logistics or a related field in a fast-paced environment
• Ability to work independently with strong critical thinking skills; this role is highly tactical
• Capable of frequently reprioritizing tasks based on immediate needs
• Ability to remain calm under pressure and communicate in a clear and concise manner in English, both in writing and verbally
• This role requires rapid communication in response to service failures, rejections, and missed delivery appointments
• Proven ability to communicate and follow-up as often as needed to resolve transportation issues
• Strongly proficient in the use of Microsoft Office, particularly Excel and Outlook
• Ability to work both independently and within a collaborative team environment
• Proven ability in multitasking and changing priorities/tasks, and meeting time-sensitive deadlines

Physical Abilities:

• Extended Periods: Ability to sit or stand for long periods
• Physical Activity: Capable of bending, stretching, twisting, and reaching with arms and legs
• Lifting: Must be able to lift materials up to 14 kg (30 lbs), and occasionally up to 23 kg (50 lbs)
• Stair Climbing: Ability to climb stairs and stand for extended periods
• Temperature Tolerance: Comfortable working in a temperature-controlled environment of approximately 13 ˚C (55 ˚F)

Job Requirements: The incumbent will be committed to customer service excellence and leading by example. A positive attitude in the workplace is required as is the ability to adhere to all human resources, operational and food and health safety policies and procedures.

Note: This description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined and other duties may be assigned.

Mucci Farms welcomes and encourages applications with disabilities to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require a specific accommodation due to a disability or documented medical need, please contact the Human Resource Department so that arrangements can be made for the appropriate accommodation. Mucci Farms is achieving a culture and work environment that is supportive of employees with disabilities and promotes dignity, independence, integration, and equal opportunity. #IND