We are looking for a warm, reliable, and detail-oriented Medical Receptionist to be the welcoming face of our specialty practice. In this role, your ability to communicate clearly, stay organized, and handle multiple priorities with grace will be essential to supporting both patients and clinical staff. Our office fosters a collaborative and learning-focused environment, making it an ideal place for someone who is eager to grow, continuously seeks ways to improve efficiency, and is committed to contributing to a compassionate, patient-centered team.

Primary Function: Medical receptionists assist the physician and patients by ensuring the medical environment is welcoming and calm for patients and their families. With compassion and integrity, they will provide a positive patient experience while completing their administrative duties. Maintain office organization and patient flow while adhering to strict confidentiality policies is essential.

Educational Requirements: A community college diploma/certificate specializing in Medical Office Assisting or Hospital Ward Clerk or equivalent experience. OHIP Billing, Accuro and Epic experience an asset

Other Skills and Attributes:

• Speaking – ability to convey information to patients correctly.
• Flexibility - multi-tasking, time management, organization, attention to detail
• Computer skills
• Professionalism and compassion effective interpersonal skills
• Excellent written and oral communication.

Tasks and Duties:

• Promptly greet patients in person or on the telephone answering inquiries and scheduling appointments to optimize patient satisfaction and the physician’s time.
• Respect the dignity and privacy of patients by maintaining strict confidentiality of personal health information.
• Responsible for the initial processing through the EMR system and updating and documenting patient information as necessary, obtaining results of diagnostic investigations prior to patient’s appointments. This may include using the hospital EMR (EPIC) as well.
• Liaison with referring physicians/nurses and office staff in a cordial manner.
• Deliver service to both patients and fellow Clinic members by engaging in positive interactions and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their experience is better than expected.
• Ensure all medical services performed by the physician are entered into the system for OHIP and third-party billing.
• Prep/tidy exam rooms, direct patients to ensure there is continuous patient flow.
• Schedule tests and procedures as necessary.
• Maintain incoming mail, faxes, documents, tasks, meeting schedules.
• Contribute to team effort by sharing in Suite responsibilities such as:
• Preparing laundry or autoclave to go out.
• Ordering internally for office and medical supplies
• Help patients in distress by responding to emergencies.
• Scanning patient records for document retention.
• Any other duties needed to ensure consistent operation of the Clinic.

The Peterborough Clinic is an equal opportunity employee striving to build an inclusive and barrier-free environment in which all individuals have access to our services. Accommodation is available on request for candidates taking part in all aspects of the selection process. We thank all candidates for their interest, only those selected for an interview will be contacted.