About FairPlay Sports Media:

We’re a sports media network, focused on building and nurturing a portfolio of highly engaged and connected communities of sports fans and bettors to create value for our partners.

We empower sports fans with real-time intelligence, premium independent content, and unique tools so they can compete in the sports betting game.

FairPlay Sports Media is a collection of market leading brands including oddschecker, WhoScored, SuperScommesse, FairPlay Technologies and Confido. In addition, FairPlay has a vast network across the sports tech and media industries through our partnerships including Reach, Gazzetta dello Sport, DAZN, SportsGrid and The Jockey Club amongst others.

iGaming is one of the fastest-growing and most technologically innovative sectors, and we're on top of our game, powered by market-leading tech and driven by brilliant people.

We champion diversity and operate an open and inclusive culture as well as being focused, fast-paced, and always making sure to have fun along the way. So why not join us at FairPlay and be part of something bigger…

What we are looking for:

We are seeking an experienced Technical Account Manager (TAM) to join our team and report directly to the CTO. You will be the primary technical liaison for our key enterprise clients. Your core mission will be to ensure these clients derive maximum value from our SaaS solutions, ensuring seamless onboarding experience and fostering long-term partnerships. This role demands a proactive approach to client management, deep technical understanding of our offerings, and a keen eye for identifying growth opportunities. You will be instrumental in client setup, ongoing operational success, driving feature adoption, and ultimately ensuring high client satisfaction and retention.

Key Responsibilities

• Lead technical onboarding and implementation for new clients, ensuring smooth integration of our SaaS and AI-driven solutions.
• Serve as the trusted technical advisor for assigned accounts, providing proactive support and strategic guidance.
• Be the primary point of contact for clients' technical teams.
• Collaborate with Sales to identify upsell opportunities and support renewal conversations with technical insights.
• Provide expert-level technical support and troubleshooting for our SaaS products, coordinating effectively with internal engineering and product teams to ensure timely resolution of complex issues.
• Translate complex technical concepts into clear, client-friendly language.
• Maintain deep knowledge of our product suite and roadmap to advise clients on best-fit solutions.
• Advocate for client needs internally, influencing product development and support priorities.
• Track account health metrics and drive initiatives to improve client satisfaction
• Create and refine technical documentation, best practice guides, and client-facing resources tailored to enterprise client needs.
• Translate client feedback and technical requirements into actionable insights for the product and development teams to influence the product roadmap.

Essential Experience & Qualifications

• 3+ years in a Technical Account Manager, Solutions Engineer, or similar client-facing technical role within a SaaS environment.
• Experience working with large enterprise clients, ideally in media, sports, or gambling sectors.
• Proven ability to build and maintain strong, long-lasting client relationships, acting as a trusted advisor.
• Strong analytical and problem-solving skills, with a methodical approach to troubleshooting technical issues.
• Strong understanding of SaaS platforms, APIs, and cloud infrastructure.
• Hands-on experience with Google Cloud Platform (GCP) or similar cloud environments.
• Proven ability to manage multiple complex accounts and projects simultaneously.
• Excellent communication and interpersonal skills, with a client-first mindset.
• Ability to work autonomously, take initiative, and collaborate effectively with cross-functional internal teams.
• Flexibility to support other North American time zones

What you’ll get back from us:

A competitive benefits and salary package as well as bonus consideration

Remote-working supported by a trusted and experienced infrastructure

The opportunity to work in a sports-related and technology focused company

Benefits:

• Dental & Extended Health Care
• Life Insurance
• Paid Time Off
• Work from Home

Requirements:

• Language: English (required)

Schedule: Monday to Friday

French: Not required

Ready to join our team? Apply now!

Research shows that women and ethnic minorities are less likely to apply if they don’t meet every qualification. If you’re passionate about our purpose, determined to face challenges, and eager to learn, we encourage you to apply even if you don’t tick every box. We’re committed to building a diverse, inclusive team and ensuring an accessible recruitment process. If you need any accommodations, please let us know.