Client Intake Care Manager

Are you a passionate and outgoing nurse who loves connecting with people, guiding families through their care journeys with compassion, and looking for a meaningful role in a growing organization that values its people, stands for delivering exceptional client-centered care?

If you answered yes to these questions, then INTEGRAcare is seeking an enthusiastic, dedicated, and exceptional RN or RPN like you to join its Business Development & Client Intake team.

Reporting to Director of Business Development, the Client Intake Care Manager is responsible for being the first point of contact for prospective Clients and their families looking for care, conducting comprehensive assessments, ensuring accurate documentation, and facilitating seamless transitions to care, while cultivating strong referral partnerships in the community and representing the INTEGRAcare brand at key business development events.

• You will have the opportunity to work in one of the leading Home Care companies in Canada and work alongside some of the best talent in the Industry.
• You will learn a variety of new skills related to Client Intake, business development and care planning.
• You will have the opportunity to manage the care of our valued INTEGRAcare Clients including:
  • Developing and broadening your nursing knowledge through comprehensive Client assessments and care planning.
  • Influencing the quality and continuity of care by ensuring accurate client evaluations.
  • Representing the organization at events, building partnerships, and contributing to business development initiatives.
  • Working with our multidisciplinary team (Care Management, PSWs, Nurses, Physiotherapists, massage therapists, doctors etc.)
  • You will be guaranteed steady full-time hours every week with health benefits
  • Enjoy the benefits of working in a growing company with a lot of new opportunities

As a Client Intake Care Manager, you will:

• Respond promptly and professionally to inquiries regarding INTEGRAcare and its service offerings
• Conduct comprehensive in-home or virtual assessments
• Provide back-up support to the Care Management Team, including urgent supply deliveries and in-home nursing treatment visits as needed.
• Help ensure timely, compassionate, and effective care is delivered to our clients across service areas.
• Accurately enter and manage Client data in AlayaCare
• Collaborate with the Care Managers Team to ensure seamless Client onboarding
• Build relationships with referral sources and community stakeholders
• Participate in community events and marketing campaigns to promote INTEGRAcare
• Maintain professional communication with Clients, families, and internal staff
• Be flexible to work weekends when needed to attend business development events (lieu days will be provided).

You will need to have:

• A collaborative spirit and openness to support the organization’s organic growth initiatives—including community outreach, referral engagement, and education efforts—to improve awareness and access to high-quality care services.
• A great attitude and willingness to work in a fast-paced environment
• Passion for providing our Clients and Caregivers with the highest quality care and support
• Openness to new learning opportunities, be coachable and dependable
• A valid CNO Registration in good standing
• 2+ years of clinical and/or community care experience.
• Experience in nursing or Client services in a healthcare setting will be an asset
• Background in rehabilitation, dementia care, and palliative care considered a strong asset.
• Strong Attention to Detail and desire to “Close the Loop”
• Good written and verbal communication skills
• A valid driver’s license in good standing

Type of Position: Full-Time

Annual Salary: $70,000-$75,000 + Benefits

Location: INTEGRAcare Toronto – 396 Moore Avenue, Toronto, ON OR INTEGRAcare Mississauga – 1900 Dundas Street W, Mississauga, ON

Start Date: As soon as possible

Our Hiring Practices

• For over 30 years, INTEGRAcare’s hiring practices have been dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. We have always practiced equal pay for equal work.
• INTEGRAcare is committed to providing accommodations in all parts of the hiring process. If you require accommodation, we will work with you to meet your needs.
• As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
• INTEGRAcare thanks all candidates for their interest. However, only those selected to continue in the process will be contacted.