About the role
- Communicate with customers
o Provide customers with delivery windows
o Coordinate rescheduling deliveries with customers
o Manage customer expectations in regards to delivery process
o Assuage customer concerns relating to delivery process
o Answer customer questions and/or direct them to someone who can provide more in-depth assistance
- Maintain transparency with stores
o Provide updates on issues regarding products for their home delivery orders (damaged, missing from warehouse, not sent from store etc.)
o Investigate transfers & cancellations, locating items and completing end-user inventory tasks to transfer items out of HD
o Communicate transfer issues to all relevant parties to ensure goods can be sourced for delivery
o Reschedule customer orders as requested
- Inventory Management
o Receive store and warehouse transfers, physically verifying the items are correct,
o Receive all dispatches in system, ensure physical copies are organized for future inventory queries
o Send secondary and tertiary copies of transfer sheets to designated locations
o Answer questions from inventory department about status of orders or existence of goods in HD department
o Coordinate with warehouse team when product cannot be located in the warehouse, communicate issues to relevant parties
o Ensure all shipped goods have been dispatched and all cancellations are transferred from HD area
o Coordinate with repairs to ensure uplifts, exchanges and other returned items are managed satisfactorily
- Delivery Responsibilities
o Oversee the assembling of furniture, verifying goods are in good condition and well-assembled and wrapped prior to delivery
o Ensure all outgoing trucks are neatly staged with all correct orders
o Verify goods on all outgoing orders one day prior to delivery, both for completeness and potential product issues
o Look ahead to proactively manage transfers that will not arrive prior to delivery
o Create and complete outgoing dispatches, ensuring all relevant orders are properly marked in the system
o Maintain an open line of communication with team members to ensure problems with outgoing deliveries are confronted in a timely manner
o Update Run Sheets when orders are added, add relevant notes from customers when needed
o Manage collection of relevant records post-delivery (run sheets, physical copies of transfers etc.)
§ Organize recently collected physical copies, maintaining a system of organization for ease future reference
- Housekeeping
o Ensure HD area is organized and tidy, including desk area, warehousing space and assembly zone
o Manage day-to-day productivity of warehouse-based home delivery staff, ensuring tasks are completed in a timely fashion
o Communicate larger-scale issues with any day-to-day processes to relevant member of management (e.g. inventory system errors)
o Cover any additional day-to-day HD tasks in event of absences of any other team member
Job Type: Full-time
Pay: $22.00-$25.00 per hour
Expected hours: 35 per week
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- dispatch: 3 years (preferred)
- Team management: 2 years (preferred)
- customer service: 3 years (preferred)
Language:
- English (preferred)
Licence/Certification:
- Class G Licence (preferred)
Work Location: In person
Application deadline: 2025-07-10
Expected start date: 2025-07-14
About DOT FURNITURE
D.O.T Furniture is a Canadian owned and operated retailer of home furnishings that started with a small store in Oakville but has since expanded into 22 locations across southern Ontario and now services customers from Whitby to London and St. Catharines to Orillia.
Though the first store only carried basic backyard fare, like resin, aluminum framed and cushion furniture our stores currently carry the largest selection of outdoor furniture in styles to please all tastes and budgets.
Our extensive collection of furniture is now widely recognized for its durability, aesthetic appeal and exceptional value.
Building on the reputation and experience that DOT Furniture has acquired in the past twenty years, we have recently expanded our product mix. It includes an extensive selection of indoor furniture and casual living pieces that provides sophisticated solution to any setting. From urban condo living to suburban family dwellings DOT Furniture can furnish every room in your home.
About the role
- Communicate with customers
o Provide customers with delivery windows
o Coordinate rescheduling deliveries with customers
o Manage customer expectations in regards to delivery process
o Assuage customer concerns relating to delivery process
o Answer customer questions and/or direct them to someone who can provide more in-depth assistance
- Maintain transparency with stores
o Provide updates on issues regarding products for their home delivery orders (damaged, missing from warehouse, not sent from store etc.)
o Investigate transfers & cancellations, locating items and completing end-user inventory tasks to transfer items out of HD
o Communicate transfer issues to all relevant parties to ensure goods can be sourced for delivery
o Reschedule customer orders as requested
- Inventory Management
o Receive store and warehouse transfers, physically verifying the items are correct,
o Receive all dispatches in system, ensure physical copies are organized for future inventory queries
o Send secondary and tertiary copies of transfer sheets to designated locations
o Answer questions from inventory department about status of orders or existence of goods in HD department
o Coordinate with warehouse team when product cannot be located in the warehouse, communicate issues to relevant parties
o Ensure all shipped goods have been dispatched and all cancellations are transferred from HD area
o Coordinate with repairs to ensure uplifts, exchanges and other returned items are managed satisfactorily
- Delivery Responsibilities
o Oversee the assembling of furniture, verifying goods are in good condition and well-assembled and wrapped prior to delivery
o Ensure all outgoing trucks are neatly staged with all correct orders
o Verify goods on all outgoing orders one day prior to delivery, both for completeness and potential product issues
o Look ahead to proactively manage transfers that will not arrive prior to delivery
o Create and complete outgoing dispatches, ensuring all relevant orders are properly marked in the system
o Maintain an open line of communication with team members to ensure problems with outgoing deliveries are confronted in a timely manner
o Update Run Sheets when orders are added, add relevant notes from customers when needed
o Manage collection of relevant records post-delivery (run sheets, physical copies of transfers etc.)
§ Organize recently collected physical copies, maintaining a system of organization for ease future reference
- Housekeeping
o Ensure HD area is organized and tidy, including desk area, warehousing space and assembly zone
o Manage day-to-day productivity of warehouse-based home delivery staff, ensuring tasks are completed in a timely fashion
o Communicate larger-scale issues with any day-to-day processes to relevant member of management (e.g. inventory system errors)
o Cover any additional day-to-day HD tasks in event of absences of any other team member
Job Type: Full-time
Pay: $22.00-$25.00 per hour
Expected hours: 35 per week
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- dispatch: 3 years (preferred)
- Team management: 2 years (preferred)
- customer service: 3 years (preferred)
Language:
- English (preferred)
Licence/Certification:
- Class G Licence (preferred)
Work Location: In person
Application deadline: 2025-07-10
Expected start date: 2025-07-14
About DOT FURNITURE
D.O.T Furniture is a Canadian owned and operated retailer of home furnishings that started with a small store in Oakville but has since expanded into 22 locations across southern Ontario and now services customers from Whitby to London and St. Catharines to Orillia.
Though the first store only carried basic backyard fare, like resin, aluminum framed and cushion furniture our stores currently carry the largest selection of outdoor furniture in styles to please all tastes and budgets.
Our extensive collection of furniture is now widely recognized for its durability, aesthetic appeal and exceptional value.
Building on the reputation and experience that DOT Furniture has acquired in the past twenty years, we have recently expanded our product mix. It includes an extensive selection of indoor furniture and casual living pieces that provides sophisticated solution to any setting. From urban condo living to suburban family dwellings DOT Furniture can furnish every room in your home.